SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Diploma: Accommodation Services 
SAQA QUAL ID QUALIFICATION TITLE
14123  National Diploma: Accommodation Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  241  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 9900/00  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2028-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for professionals in the accommodation industry. It brings together elements of housekeeping, front office and management. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification builds on the accommodation services certificate and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 4. (The existing matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 
N 

QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 241 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 40 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 162 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 39 credits. 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Operate a computer
  • Provide customer service
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Provide first aid
  • Prepare beds and handle linen and bed coverings
  • Service toilets and bathroom areas
  • Service guest bedroom areas
  • Clean floors and floor coverings
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Maintain the housekeeping service
  • Handle mail messages and written communications
  • Provide customer information and book external services
  • Maintain a booking system
  • Deal with the arrival of customers
  • Prepare customer accounts and deal with departures
  • Exchange foreign cash and travellers cheques
  • Co-ordinate the greeting and assisting of guests on arrival and departure
  • Receive and process reservations
  • Maintain the front office service
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Prepare written communications
  • Monitor customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Plan staff training and development in own area of responsibility
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Plan and conduct meetings
  • Manage information flow
  • Lead and manage teams of people
  • Introduce new staff to the workplace
  • Conduct disciplinary and grievance procedures
  • Manage staff development
  • Improve service to customers
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Manage ones own development
  • Contribute to the provision of required staff
  • Plan, implement and evaluate sales development activities
  • Prepare, implement, manage and control budgets
  • Control and order stock
  • Research and update legal knowledge required for business compliance
  • Support and guide the learner
  • Assess the learner. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature. 

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7606  Clean floors and floor coverings  Level 2  NQF Level 02  1 
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02  1 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02  2 
    Core  7612  Handle and dispose of waste  Level 2  NQF Level 02  1 
    Core  7608  Handle and store cleaning equipment and materials  Level 2  NQF Level 02  1 
    Core  7663  Handle mail, messages and written communications  Level 2  NQF Level 02  1 
    Core  7602  Prepare beds and handle linen and bed coverings  Level 2  NQF Level 02  2 
    Core  7605  Service guest bedroom areas  Level 2  NQF Level 02  1 
    Core  7603  Service toilet and bathroom areas  Level 2  NQF Level 02  2 
    Core  7710  Deal with the Arrival of Customers  Level 3  NQF Level 03  2 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03  1 
    Core  7706  Maintain a Booking System  Level 3  NQF Level 03  3 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03  3 
    Core  7718  Prepare Customer Accounts and Deal with Departures  Level 3  NQF Level 03  3 
    Core  7703  Provide Customer Information and Book External Services  Level 3  NQF Level 03  2 
    Core  7724  Receive and Process Reservations  Level 3  NQF Level 03  3 
    Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04  1 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04  3 
    Core  7721  Exchange Foreign Cash and Travellers Cheques  Level 4  NQF Level 04  2 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04  3 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04  2 
    Core  7658  Maintain the housekeeping service  Level 4  NQF Level 04  4 
    Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04  5 
    Core  7873  Manage one`s own development  Level 4  NQF Level 04  3 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04  3 
    Core  9244  Plan and conduct meetings  Level 4  NQF Level 04  4 
    Core  7841  Plan staff training and development in own area of responsibility  Level 4  NQF Level 04  6 
    Core  7822  Prepare written communications  Level 4  NQF Level 04  3 
    Core  7875  Support and guide the learner  Level 4  NQF Level 04  1 
    Core  7867  Assess the learner  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7722  Co-ordinate the Greeting and Assisting of Guests on Arrival and Departure  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  7884  Control and order stock  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7865  Improve service to customers  Level 5  NQF Level 05  6 
    Core  7863  Manage staff development  Level 5  Level TBA: Pre-2009 was L5  6 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7877  Plan, implement and evaluate sales development activities  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5  3 
    Core  7885  Research and update the legal knowledge required for business compliance  Level 5  Level TBA: Pre-2009 was L5  8 
    Core  14394  Conduct disciplinary and grievance procedures  Level 6  Level TBA: Pre-2009 was L6  10 
    Core  7874  Contribute to the provision of required staff  Level 6  Level TBA: Pre-2009 was L6  5 
    Core  7859  Lead and manage teams of people  Level 6  Level TBA: Pre-2009 was L6  6 
    Core  7729  Maintain the Front Office Service  Level 6  Level TBA: Pre-2009 was L6  3 
    Core  7857  Manage information flow  Level 6  Level TBA: Pre-2009 was L6  4 
    Core  7880  Prepare, implement, manage and control budgets  Level 6  Level TBA: Pre-2009 was L6  10 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01  1 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02  3 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03  8 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03  1 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03  8 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03  3 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04  8 
    Fundamental  7854  Provide First Aid  Level 4  NQF Level 04  4 
    Elective  7626  Clean and maintain public areas  Level 2  NQF Level 02  2 
    Elective  7635  Control linen for external laundry  Level 2  NQF Level 02  1 
    Elective  7613  Deep clean floors and soft floor coverings  Level 2  NQF Level 02  3 
    Elective  7702  Greet and Assist Guests on Arrival and Departure  Level 2  NQF Level 02  2 
    Elective  7813  Identify work opportunities  Level 2  NQF Level 02  2 
    Elective  7631  Launder guest clothes  Level 2  NQF Level 02  2 
    Elective  7739  Prepare, service and clear function rooms  Level 2  NQF Level 02  2 
    Elective  7700  Provide a collection and delivery service  Level 2  NQF Level 02  2 
    Elective  7618  Provide an on-premise laundry service  Level 2  NQF Level 02  3 
    Elective  7614  Service self-catering kitchen areas and equipment  Level 2  NQF Level 02  2 
    Elective  7629  Service toilets and washrooms  Level 2  NQF Level 02  2 
    Elective  7698  Store and handle customer and establishment property  Level 2  NQF Level 02  1 
    Elective  7815  Apply for a job or work experience placement  Level 3  NQF Level 03  2 
    Elective  7785  Function in a business environment  Level 3  NQF Level 03  4 
    Elective  7829  Handle and record refunds  Level 3  NQF Level 03  2 
    Elective  7657  Maintain a clean linen supply  Level 3  NQF Level 03  3 
    Elective  7636  Provide a housekeeping service within designated area of work  Level 3  NQF Level 03  3 
    Elective  7765  Provide a room service  Level 3  NQF Level 03  2 
    Elective  7634  Provide a valet service  Level 3  NQF Level 03  1 
    Elective  7725  Provide a valet/butler service  Level 3  NQF Level 03  3 
    Elective  7782  Analyse a business and determine the way it functions  Level 4  NQF Level 04  3 
    Elective  7852  Audit Financial Procedures/ Conduct Night Audit  Level 4  NQF Level 04  4 
    Elective  7784  Communicate in a business environment  Level 4  NQF Level 04  6 
    Elective  7827  Source information about self-employment opportunities  Level 4  NQF Level 04  3 
    Elective  7944  Demonstrate knowledge of South Africa as a travel destination  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  11317  Grade an Establishment  Level 5  Level TBA: Pre-2009 was L5  20 
    Elective  7727  Maintain practices and procedures for handling cash/cash equivalents  Level 5  Level TBA: Pre-2009 was L5  3 
    Elective  7726  Maintain Practices and Procedures for Handling Foreign Cash/ Cash Equivalent  Level 5  Level TBA: Pre-2009 was L5  3 
    Elective  7730  Maintain the Portering/ Concierge Service  Level 5  Level TBA: Pre-2009 was L5  4 
    Elective  7883  Manage workplace relations  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  7787  Sell products or services  Level 5  Level TBA: Pre-2009 was L5  8 
    Elective  7889  Manage quality in the organisation  Level 6  Level TBA: Pre-2009 was L6  6 
    Elective  7881  Manage workplace diversity  Level 6  Level TBA: Pre-2009 was L6  5 
    Elective  7888  Monitor staff performance  Level 6  Level TBA: Pre-2009 was L6  5 
    Elective  7871  Start up and manage a small business  Level 7  Level TBA: Pre-2009 was L7  20 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.