SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Service toilets and washrooms 
SAQA US ID UNIT STANDARD TITLE
7629  Service toilets and washrooms 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner must be able to service toilet- and washroom areas, while understanding the importance of hygiene, cleanliness and customer satisfaction, basing performance on this knowledge. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding. 
OUTCOME NOTES 
1. Identify and explain the purpose of cleaning materials.

2. State organisational procedures for cleaning toilet and washroom facilities.

3. Stress the importance of wearing protective clothing when cleaning toilets and washrooms and describe potential accidents that may occur.

4. State maintenance procedures for reporting faulty toilet and washroom facilities. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic work environment.
  • This unit can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation and product sample.
  • Observation to cover a minimum of 5 washroom facilities and 3 surfaces. Question the other facilities and surfaces.
  • Observation supplemented by questioning to cover the cleaning of toilet facilities.
  • Product sample the replenishment of toilet and washroom supplies.
  • Questioning to cover customer satisfaction. 
  • ASSESSMENT CRITERION RANGE 
  • Washroom facilities: basins, taps, soap dispensers, extractor fans, light fittings, vending machines, electrical dryers, dispensers, bins.
  • Surfaces: ceramic, plastic, stainless steel, glass/mirrors.
  • Toilet facilities: toilets, urinals, cisterns.
  • Supplies: toilet rolls, paper towels, towels, tissues, soap.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    5. Inspect and ensure toilet bowls are free from debris and removable marks and the system is free flushing and draining correctly.

    6. Keep washroom facilities and surfaces dry and free from dirt; debris and removable marks. (Range of surfaces: ceramic, plastic, stainless steel, glass/mirrors) (Range of washroom facilities: basins, taps, soap dispensers, extractor fans, light fittings, vending machines, electrical dryers, dispensers, bins)

    7. Inspect and ensure plug holes and overflows are free from blockages.

    8. Use cleaning equipment and materials correctly and specific to their function.

    9. Wear correct protective clothing.

    10. Interact with customers in a polite and helpful manner.

    11. Replenish and arrange toilet and washroom supplies. (Range of toilet and washroom supplies: toilet rolls, paper towels, towels, tissues, soap)

    12. Report shortages of toilet and washroom supplies to the appropriate person.

    13. Use hazard warning signs and explain the importance of doing this.

    14. Store cleaning equipment and materials after use.

    15. Empty and clean waste bins, ready for customer use.

    16. Describe decisions made and reasons for action taken in response to unexpected situations. (Range of unexpected situations: maintenance problems, insufficient materials, customer problems)

    17. Carry out all work as per work schedule in an organised and efficient manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic work environment.
  • This unit can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation and product sample.
  • Observation to cover a minimum of 5 washroom facilities and 3 surfaces. Question the other facilities and surfaces.
  • Observation supplemented by questioning to cover the cleaning of toilet facilities.
  • Product sample the replenishment of toilet and washroom supplies.
  • Questioning to cover customer satisfaction. 
  • ASSESSMENT CRITERION RANGE 
  • Washroom facilities: basins, taps, soap dispensers, extractor fans, light fittings, vending machines, electrical dryers, dispensers, bins.
  • Surfaces: ceramic, plastic, stainless steel, glass/mirrors.
  • Toilet facilities: toilets, urinals, cisterns.
  • Supplies: toilet rolls, paper towels, towels, tissues, soap.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    18. Describe how performance would be adapted when working in a public toilet facility. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace or a realistic work environment.
  • This unit can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation and product sample.
  • Observation to cover a minimum of 5 washroom facilities and 3 surfaces. Question the other facilities and surfaces.
  • Observation supplemented by questioning to cover the cleaning of toilet facilities.
  • Product sample the replenishment of toilet and washroom supplies.
  • Questioning to cover customer satisfaction. 
  • ASSESSMENT CRITERION RANGE 
  • Washroom facilities: basins, taps, soap dispensers, extractor fans, light fittings, vending machines, electrical dryers, dispensers, bins.
  • Surfaces: ceramic, plastic, stainless steel, glass/mirrors.
  • Toilet facilities: toilets, urinals, cisterns.
  • Supplies: toilet rolls, paper towels, towels, tissues, soap.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems (Specific Outcome 16,17) 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and exemplars for the design of:

    Learning/Curriculum
  • The learner must be able to communicate with customers.
  • Special emphasis should be placed on preventative action that can be taken to avoid hazards or accidents to staff or customers.
  • The learner must practice using cleaning chemicals, understanding why each chemical has its own specific purpose.
  • The learner must understand why it is important to wear protective clothing.

    Performance systems
  • On going measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 1 month of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.