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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
| Maintain effective working relationships with other members of staff |
| SAQA US ID | UNIT STANDARD TITLE | |||
| 11235 | Maintain effective working relationships with other members of staff | |||
| ORIGINATOR | ||||
| SGB Procurement, Logistics and Supply Chain Mngt | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
| - | ||||
| FIELD | SUBFIELD | |||
| Field 03 - Business, Commerce and Management Studies | Procurement | |||
| ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
| Undefined | Regular | Level 3 | NQF Level 03 | 1 |
| REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
|
Passed the End Date - Status was "Reregistered" |
2003-12-03 | 2006-12-03 | SAQA 1351/03 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2007-12-03 | 2010-12-03 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
| PURPOSE OF THE UNIT STANDARD |
| Each learner must contribute towards the smooth running of the department and be able to work effectively with fellow workers. The learner must also understand the importance of treating internal customers with respect and that confidentiality is a professional conduct issue. |
| Specific Outcomes and Assessment Criteria: |
| SPECIFIC OUTCOME 1 |
| Demonstrated KNOWLEDGE AND UNDERSTANDING: |
| OUTCOME NOTES |
| 1.State company procedures for resolving conflict within the department/organisation.
2.Explain the importance of having an effective communication system within the department/organisation. 3.Define own area of responsibility and work priorities .4.Explain reporting levels and lines of authority within the department. 5.Describe the interrelationship between good working relationships and productivity. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Demonstrated KNOWLEDGE AND UNDERSTANDING: |
| ASSESSMENT CRITERION NOTES |
| 1.State company procedures for resolving conflict within the department/organisation.
2.Explain the importance of having an effective communication system within the department/organisation. 3.Define own area of responsibility and work priorities .4.Explain reporting levels and lines of authority within the department. 5.Describe the interrelationship between good working relationships and productivity. |
| SPECIFIC OUTCOME 2 |
| Demonstrated ability to make DECISIONS about practice and ACT accordingly: |
| OUTCOME NOTES |
| 6. Treat other staff members (including colleagues in own department, colleagues from other departments) in a polite and helpful manner and explain why this is important.
7. Given a range of difficulties that affect one's ability to meet own responsibilities, seek help from the appropriate person and take corrective action. 8. Given a range of conflict situations, decide which procedures to follow and give reasons for this decision. 9. Demonstrate the communication system (verbal and written) between departments and explain why it is important to ensure it is maintained. 10. Given a specific workload, prioritise work and give reasons why this order is selected. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Demonstrated ability to make DECISIONS about practice and ACT accordingly: |
| ASSESSMENT CRITERION NOTES |
| . Treat other staff members (including colleagues in own department, colleagues from other departments) in a polite and helpful manner and explain why this is important.
7. Given a range of difficulties that affect one's ability to meet own responsibilities, seek help from the appropriate person and take corrective action. 8. Given a range of conflict situations, decide which procedures to follow and give reasons for this decision. 9. Demonstrate the communication system (verbal and written) between departments and explain why it is important to ensure it is maintained. 10. Given a specific workload, prioritise work and give reasons why this order is selected. |
| SPECIFIC OUTCOME 3 |
| Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE: |
| OUTCOME NOTES |
| 11. Given an entirely different field (e.g. banking, retail or tourism), describe how performance would be adapted.
12. Develop a strategy for improving communication within the department and with other departments. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE: |
| ASSESSMENT CRITERION NOTES |
| 11. Given an entirely different field (e.g. banking, retail or tourism), describe how performance would be adapted.
12. Develop a strategy for improving communication within the department and with other departments. |
| UNIT STANDARD ASSESSOR CRITERIA |
| Assessment Criteria:
The assessor must: 1. Arrange an environment in which the learner can be fairly assessed against the outcomes.? This unit standard must be assessed in the workplace or a realistic working environment. 2. Evaluate the learner`s ability to meet the outcomes consistently.? This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties.? The unit must be assessed in conjunction with the unit standard Engage In A Range Of Speaking and Listening Interactions. 3. Provide specific feedback to the learner on assessments and the learner`s ability to meet the outcomes .4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 5. Counsel the learner on future assessments, necessary learning and further qualifications. |
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Core | 23833 | National Certificate: Business Administration Services | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SERVICES |
| Core | 36233 | National Certificate: Specialist Hygiene and Cleaning Services | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SERVICES |
| Core | 22442 | National Certificate: Freight Forwarding | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-13 | TETA |
| Core | 48905 | National Certificate: Wastewater Reticulation Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-02-19 | Was EWSETA until Last Date for Achievement |
| Fundamental | 14110 | National Certificate: Accommodation Services | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 14114 | National Certificate: Dealing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2010-01-23 | Was CATHSSETA until Last Date for Achievement |
| Fundamental | 14115 | National Certificate: Fast Food Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 14120 | National Certificate: Gaming (Slots Operations) | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-17 | Was CATHSSETA until Last Date for Achievement |
| Fundamental | 14121 | National Certificate: Gaming (Surveillance Operations) | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-17 | Was CATHSSETA until Last Date for Achievement |
| Fundamental | 14117 | National Certificate: Gaming Cashiering | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-17 | Was CATHSSETA until Last Date for Achievement |
| Fundamental | 14113 | National Certificate: Food and Beverage Services | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 14116 | National Certificate: Hospitality Reception | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2007-10-30 | Was CATHSSETA until Last Date for Achievement |
| Fundamental | 14111 | National Certificate: Professional Cookery | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 14123 | National Diploma: Accommodation Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 14109 | National Diploma: Fast Food Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Fundamental | 61596 | National Diploma: Food and Beverage Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
| Fundamental | 14112 | National Diploma: Professional Cookery | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
| Elective | 49013 | National Certificate: Mining Operations: Underground Hard Rock | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2007-08-16 | Was MQA until Last Date for Achievement |
| Elective | 20184 | National Certificate: Banking | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | BANKSETA |
| Elective | 14854 | National Certificate: Agric Sales and Services | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | AgriSETA |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | Aldabri 106 Institute for Quality Pty Ltd |
| 2. | Balemi Consulting Pty Ltd |
| 3. | Cedara College of Agriculture |
| 4. | ELSENBURG AGRICULTURAL COLLEGE |
| 5. | Fachs Business Consulting and Training |
| 6. | NWK Beperk |
| 7. | Octomate Education Pty Ltd |
| 8. | RCL Foods-Sugar & Milling (MP) |
| 9. | Sekhukhune FET College - Central Office |
| 10. | Senwes Beperk |
| 11. | SIGNA ACADEMY (PTY) LTD |
| 12. | Suidwes Beleggings Eiendoms Beperk |
| 13. | Trainers Without Borders |
| 14. | VKB LANDBOU (PTY) LTD |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |