All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Lead and manage teams of people |
SAQA US ID | UNIT STANDARD TITLE | |||
7859 | Lead and manage teams of people | |||
ORIGINATOR | ||||
SGB Hospitality,Tourism,Travel, Leisure and Gaming | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 6 | Level TBA: Pre-2009 was L6 | 6 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2009-11-03 | 2011-07-31 | SAQA 0160/05 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2012-07-31 | 2015-07-31 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
Each learner must be able to determine the direction the team wishes to take, and should assist the team in nearing its desired goal. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
None. |
UNIT STANDARD RANGE |
Range statements are included with specific outcomes as necessary. |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Describe expectations and constraints that need to be taken into consideration. |
OUTCOME NOTES |
Given cultural and religious needs, describe expectations and constraints that need to be taken into consideration in the workplace. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 2 |
Describe different styles of management and discuss the advantages/disadvantages of various styles. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 3 |
Describe different ways of developing and maintaining constructive relationships. |
OUTCOME NOTES |
Describe different ways of developing and maintaining constructive relationships within the working environment. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 4 |
Describe methods of encouraging participation and open styles of communication. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 5 |
Explain the importance of keeping staff informed of any changes. |
OUTCOME NOTES |
Explain the importance of keeping staff informed of any changes to current standards, procedure and/or legislation. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 6 |
Describe principles of teamwork and team empowerment. |
OUTCOME RANGE |
Principles: hierarchy, joint ownership. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 7 |
Stress the importance of handling conflicts promptly. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 8 |
Describe various methods to motivate staff. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 9 |
Describe various methods of conflict resolution. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 10 |
Describe different types of teams. |
OUTCOME NOTES |
Describe different types of teams and explain how they differ from each other in terms of how each team is led or managed. |
OUTCOME RANGE |
Types of teams: Formal departments, self-directed work teams, project teams, cross-functional teams. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 11 |
Establish and maintain productive working relationships. |
OUTCOME NOTES |
Given cultural and religious needs of the people in the workplace, establish and maintain productive working relationships. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 12 |
Identify barriers preventing successful team work and discuss and implement solutions. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 13 |
Inform people within own area about their responsibility. |
OUTCOME NOTES |
Inform people within own area about their responsibility for expected standards of work and appropriate behaviour. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 14 |
Offer advice in a helpful manner and keep an open communication style to encourage participation. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 15 |
Inform people about changes in procedures/policy. |
OUTCOME NOTES |
Inform people comprehensively and in good time about changes in procedures/policy that may affect them. |
OUTCOME RANGE |
People: those for whom one has responsibility, staff representatives, clients, colleagues. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 16 |
Encourage individuals to offer ideas or make alternative suggestions. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 17 |
Handle information on individual team members with an appropriate level of confidentiality. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 18 |
Develop plans and objectives in consultation with the team. |
OUTCOME NOTES |
Develop plans and objectives in consultation with the team and communicate clearly to all team members. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 19 |
Encourage individual team members to take responsibility for their own work. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 20 |
Provide mentoring and coaching support to team members. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 21 |
Analyse information from the wider environment. |
OUTCOME NOTES |
Analyse information from the wider environment and decide whether to share the information with the team, and why. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 22 |
Monitor team performance and delegate tasks and responsibilities. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 23 |
Deal promptly with conflict within a team and obtain a positive resolution. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 24 |
Suggest other ways to reward and motivate team members. |
OUTCOME NOTES |
Given that one cannot reward team members financially for excellence, suggest other ways to reward and motivate them. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 25 |
Suggest adjustments to the environment and distribution of work load. |
OUTCOME NOTES |
Given a particular team of people, suggest adjustments to the environment and distribution of work load that would improve the team's productivity. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION NOTES |
This unit standard can be assessed by using a combination of observation, case studies, written tests, discussion with the candidate, but the emphasis is to be on observation. |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar. 3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA. 4. Moderation of assessment will be done by the relevant ETQA at its discretion. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO WORKING |
Work effectively with others - relates to the following outcomes:
|
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively - relates to the following outcomes:
|
UNIT STANDARD CCFO CONTRIBUTING |
Personal development: Participate as a responsible citizen - relates to the following outcomes:
|
UNIT STANDARD NOTES |
Recommendations and Exemplars for the design of:
Learning / Curriculum |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 24433 | Diploma: Hospitality Operations | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Core | 96401 | National Certificate: Export Administration | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Core | 14123 | National Diploma: Accommodation Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14109 | National Diploma: Fast Food Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 61596 | National Diploma: Food and Beverage Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Core | 48888 | National Diploma: Hiring Operations Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2016-12-31 | SERVICES |
Core | 48865 | National Diploma: Policing | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Registered" |
2007-12-02 | Was SAS SETA until Last Date for Achievement |
Core | 14112 | National Diploma: Professional Cookery | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 61729 | National Diploma: Policing | Level 6 | NQF Level 06 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SAS SETA |
Fundamental | 20153 | National Certificate: Conservation: Fisheries Resource Management | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2012-06-30 | CATHSSETA |
Fundamental | 20416 | National Certificate: Conservation: Natural Resource Management: Terrestrial | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2008-03-12 | Was CATHSSETA until Last Date for Achievement |
Fundamental | 59949 | National Certificate: Natural Resource Management: Terrestrial | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Fundamental | 22444 | National Diploma: Freight Forwarding | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2007-11-28 | Was TETA until Last Date for Achievement |
Fundamental | 20414 | National Diploma: Service Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Elective | 23976 | National Certificate: Local Employment and Skills Development Practices | Level 4 | NQF Level 04 | Passed the End Date - Status was "Registered" |
2006-08-13 | PSETA |
Elective | 63309 | National Certificate: Defensive Mission Control | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SAS SETA |
Elective | 48908 | National Certificate: Sanitation Project Co-ordination | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
Elective | 49853 | National Diploma: Defensive Mission Control | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Registered" |
2008-09-17 | Was SAS SETA until Last Date for Achievement |
Elective | 49055 | National Certificate: Foreign Economic Representation | Level 6 | Level TBA: Pre-2009 was L6 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
Elective | 67460 | National Diploma: Public Administration | Level 6 | NQF Level 06 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 48726 | Advanced Diploma: Diplomacy | Level 7 | NQF Level 07 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA until Last Date for Achievement |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | AFRIC POLICING INSTITUTE |
2. | BOLTON BUSINESS COLLEGE & COMPUTER STUDIES |
3. | BROOKLYN CITY COLLEGE (PTY) LTD RUSTENBURG CAMPUS |
4. | Chithi Holdings |
5. | CRANE INTERNATIONAL ACADEMY DURBAN |
6. | CRANE INTERNATIONAL ACADEMY MIDDLEBURG |
7. | CRANE INTERNATIONAL BURGERSFORT |
8. | DAM SCHOOL OF POLICING |
9. | DAM SCHOOL OF POLICING POLOKWANE |
10. | DAM SCHOOL OF POLICING PRETORIA |
11. | DAM TECHNICALCOLLEGE PTY TD |
12. | ERGO MAPHELONG INSTITUTE (PTY) LTD |
13. | HJN POLOKWANE BRANCH PTY LTD |
14. | HJN TRAINING CC |
15. | JEPPE COLLEGE OF COMMERCE AND COMPUTER |
16. | MMAKAU TRAINING INSTITUTE (PTY) LTD |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |