SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Service toilet and bathroom areas

SAQA US ID	UNIT STANDARD TITLE
7603	Service toilet and bathroom areas
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner must be able to service toilet and bathroom areas, understanding the importance of hygiene and cleanliness to maintain guest satisfaction.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Explain the importance of wearing protective clothing when cleaning toilets and the accidents that may occur to oneself or clothing.

2. Explain the importance and impact on hygiene of having dedicated cleaning equipment for the bathroom areas.

3. State safety precautions when mixing cleaning materials and explain the consequences of not following these precautions.

4. Explain the importance and financial impact of using the correct cleaning materials on the appropriate surfaces.

5. Explain the importance and impact on customer satisfaction of maintaining a constant stock of supplies and accessories.

6. State the maintenance procedure for faulty bathroom equipment and explain the importance of reporting problems promptly to maintenance department.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation of a minimum of 5 bathroom fixtures and 3 surfaces. Question the rest of the range.

Observation supplemented by questioning to cover the cleaning of toilets.

Questioning or simulation to cover unexpected situations.

Questioning to cover customers and customer property.

ASSESSMENT CRITERION RANGE

Surfaces: ceramic, plastic, stainless steel, glass/mirrors.

Bathroom fixtures: basins and baths, bathtubs taps, showers and showerheads, extractor fans, light fittings.

Fixtures and surfaces: toilets, urinals, cisterns and basins, baths, bathtubs taps, shower and shower heads, extractor fans, light fittings and ceramic, plastic, stainless steel, glass/mirrors.

Unexpected situations: torn/stained towels, blocked toilet or drain, shortage of customer supplies.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

7. Inspect and ensure the inside of the toilet is free from debris and removable marks and that the system is flushing and draining correctly.

8. Keep bathroom fixtures and surfaces dry and free from dirt, debris and removable marks. (Range of surfaces: ceramic, plastic, stainless steel, glass / mirrors) (Range of bathroom fixtures: basins and baths, taps, showers and showerheads, extractor fans, light fittings, toilets, cisterns).

9. Keep plugholes and overflows free from blockages.

10. Use correct cleaning equipment and materials specific to their function. (Range of cleaning equipment: brushes: sponges, cloths, mops) (Range of cleaning materials: hard surface cleaner, chemical disinfectants, neutral detergent)

11. Wear correct protective clothing.

12. Customers' personal property is dealt with correctly and the importance of doing this for the organisation and themselves is explained.

13. Interact with Customers in a polite and helpful manner.

14. Replenish and arrange customer's supplies and accessories correctly and ensure they are clean and free from damage. (Range of customer supplies and accessories: towels, face cloths, soaps, toilet rolls, complimentary items)

15. Remove used bathroom linen as per organisational requirements.

16. Clean equipment and materials and store correctly after use. (Range of cleaning equipment: brushes: sponges, cloths, mops)

17. Demonstrate waste disposal correctly and explain the method of waste disposal.

18. Describe the decisions made and reasons for action taken in response to an unexpected situation. (Range of unexpected situations: torn / stained towels, blocked toilet or drain, shortage of customer supplies.)

19. Clean the bathroom in an organised manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation of a minimum of 5 bathroom fixtures and 3 surfaces. Question the rest of the range.

Observation supplemented by questioning to cover the cleaning of toilets.

Questioning or simulation to cover unexpected situations.

Questioning to cover customers and customer property.

ASSESSMENT CRITERION RANGE

Surfaces: ceramic, plastic, stainless steel, glass/mirrors.

Bathroom fixtures: basins and baths, bathtubs taps, showers and showerheads, extractor fans, light fittings.

Fixtures and surfaces: toilets, urinals, cisterns and basins, baths, bathtubs taps, shower and shower heads, extractor fans, light fittings and ceramic, plastic, stainless steel, glass/mirrors.

Unexpected situations: torn/stained towels, blocked toilet or drain, shortage of customer supplies.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

20. Suggest ideas for improving the hygiene in bathrooms.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation of a minimum of 5 bathroom fixtures and 3 surfaces. Question the rest of the range.

Observation supplemented by questioning to cover the cleaning of toilets.

Questioning or simulation to cover unexpected situations.

Questioning to cover customers and customer property.

ASSESSMENT CRITERION RANGE

Surfaces: ceramic, plastic, stainless steel, glass/mirrors.

Bathroom fixtures: basins and baths, bathtubs taps, showers and showerheads, extractor fans, light fittings.

Fixtures and surfaces: toilets, urinals, cisterns and basins, baths, bathtubs taps, shower and shower heads, extractor fans, light fittings and ceramic, plastic, stainless steel, glass/mirrors.

Unexpected situations: torn/stained towels, blocked toilet or drain, shortage of customer supplies.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 6)

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

The learner must understand the importance of maintaining good personal hygiene at all times.

Learners must be able to communicate with customers.

The learner must be able to use cleaning materials specific to their purpose.

The learner must practice the cleaning of toilets and all surface areas in the bathroom.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 weeks of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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