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Further Education and Training Certificate: Victim Empowerment Co-ordination 
49872  Further Education and Training Certificate: Victim Empowerment Co-ordination 
SGB Victim Empowerment 
HW SETA - Health and Welfare Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
Further Ed and Training Cert  Field 07 - Human and Social Studies  People/Human-Centred Development 
Undefined  146  Level 4  NQF Level 04  Regular-Unit Stds Based 
Passed the End Date -
Status was "Reregistered" 
SAQA 06120/18  2018-07-01  2023-06-30 
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 


This qualification follows on from the registered National Certificate: Victim Empowerment at NQF level 3 and is the third within the Victim Empowerment career pathway.

This qualification will enhance the scope and quality of Victim Empowerment services in South Africa and provide Victim Empowerment service providers, primarily in the NGO and CBO sector, with the necessary knowledge and skills to provide direct services and co-ordinate Victim Empowerment programmes in their organisations.

Victim Empowerment is a developing sector. Currently there are many activities that encompass Victim Empowerment practice. There is a need to standardise and co-ordinate these activities in order to ensure successful implementation of Victim Empowerment policy and practice.

One of the developments in the sector was the establishment of Themba Lesizwe, as a South African network organisation, providing direct services to victims of crime, violence and human rights abuses, and doing preventative work with perpetrators and youth at risk. Themba Lesizwe currently has 265 affiliated organisations and the development of minimum standards with regard to service delivery and the development of qualifications is therefore crucial. The network provides a nodal point for co-ordination and standardisation for activities of the network.

The qualification is intended for service providers in the Victim Empowerment sector. These include community developers, auxiliary social workers and health care workers, experienced volunteers, members of the organisation (other than psychologists and social workers) who would co-ordinate Victim Empowerment programmes within their organisation. The qualification is not intended for individuals wanting to do long term counselling and individual counselling services, but for individuals working under the auspices of an organisation under the supervision of an appropriately trained mental health care professional.

The learner assessed as competent against this Qualification will be able to:
  • Co-ordinate Victim Empowerment programmes, campaigns and activities.
  • Support, co-ordinate and maintain strategic partnerships.
  • Support management in the planning and implementation of Victim Empowerment programmes and initiatives.
  • Mentor and co-ordinate volunteer activities.
  • Provide trauma support under supervision.


    Violence is a global health problem and each year more than a million people lose their lives, and many more suffer non-fatal injuries as a result of self-inflicted interpersonal and collective violence.

    However, only a fraction of individuals requiring these services actually receives the relevant assistance at any time. There are many reasons for this, such as the limited number of mental health professionals, the lack of accessible mental health services - particularly in rural areas, the inaccessibility to the Criminal Justice System, concerns about stigmatisation, fear of retribution and the fact that victims/survivors are often re-traumatised by the insensitive attitudes of service providers.

    In response to the need for accessible mental health services, especially in poor and traditionally under-resourced communities, South Africa has in the past 10-15 years seen an explosion of Non-Governmental Organisations (NGOs) and Community-Based Organisations (CBOs) providing counselling and other support services to victims of crime and violence, trauma, HIV/AIDS, mental health, adjustment problems, early childhood development etc. The majority of these services have evolved essentially within a needs driven context, rather than a theoretical one, and are provided by volunteers and lay counsellors working under the auspices of NGOs and/or mental health professionals, such as psychologists and social workers, while others are provided by Faith-Based Organisations (FBOs) and CBOs.

    However, there is little or no formal recognition or regulation of services in the victim empowerment sector. Access to formal education/Qualifications is limited, with current access only through formal social work and psychology degrees. Many people working in community projects, NGOs, CBOs, FBOs have been providing essential services in their community without formally recognised training or Qualifications. Despite their considerable experience and insight, they are unable to gain entry into the field of Victim Empowerment and to access career paths in Victim Empowerment and related sub-fields.

    The underlying philosophy that is applied is a Public Health, developmental and Social Justice approach, which considers crime to be a complex social, rather than legal, problem. It emphasises the need for community development, advocacy, prevention and early interventions, multi-agency and multidisciplinary co-operation and acknowledges the resourcefulness and resilience of individuals and communities. It also subscribes to the principles of restorative philosophy and practices. 

    It would be desirable for learners wishing to access this Qualification to be competent at:
  • Communication at NQF level 3
  • Mathematical Literacy at NQF level 3

    Recognition of prior learning

    This Qualification and all the fundamental, core and elective Unit Standards associated with it, as described in the rules of combination, can be achieved by any learner through the recognition of prior learning, which includes learning outcomes achieved through formal, informal and non-formal learning and work experience. The exit-level outcomes and the related Unit Standards may also be achieved through the recognition of prior learning.

    Access to the qualification

    There are no access limitations on any learners or classes of learners for this Qualification, besides the recommendations in the Learning Assumed to be in Place. 


    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 146 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at NQF Level 4 to the value of 16 credits.
  • Communication at NQF Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at NQF Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:
  • The Core Component consists of Unit Standards to the value of 78 credits all of which are compulsory.

    Elective Component:
  • The Elective Component consists of Unit Standards to the value of 83 credits. Learners are to choose Unit Standards to the minimum of 12 credits. 

    1. Use Victim Empowerment knowledge, skills and attitudes to plan, facilitate, co-ordinate, administer Victim Empowerment services.
    2. Use Victim Empowerment knowledge, skills and attitudes to explain prevention programmes and provide trauma support services under supervision.
    3. Provide community development interventions in the Victim Empowerment sector.
    4. Apply knowledge, skills and attitudes to work as a member of a team and conduct research and training to provide Victim Empowerment sector. 

  • The public health approach and principles of social justice are employed in the planning, co-ordination, and implementation of Victim Empowerment interventions.
  • Networking, an inter-sectoral and a multi-disciplinary approach to Victim Empowerment services are defined within the public health framework.
  • The role-players, their responsibilities and the skills and methods to establish and maintain strategic partnerships are identified and explained with examples.
  • Organisational strategies to establish and maintain media relations are developed to maximise the benefits of engaging with the media for the delivery of Victim Empowerment interventions.
  • Access to resources and key service providers is maintained to effectively refer clients and co-ordinate service delivery including feedback and reporting.
  • Volunteers in the organisation are managed and their activities co-ordinated and supervised to deliver Victim Empowerment services.

  • Victim Empowerment social crime prevention programmes are explained with reference to youth at risk, child abuse and neglect, gender violence and environment design and planning.
  • The context and impact of serious violent crime is understood to plan, co-ordinate and implement programmes to provide support to these victims.
  • The requirements, principles and processes of support services are applied in a structured environment under supervision of a professional.
  • The rationale, purpose, principles, concepts and limitations of trauma support and the role and responsibilities of trauma support workers are explained with examples.
  • The appropriate interpersonal, interviewing and referral skills are applied to determine clients' needs, provide support and facilitate access to other relevant services.
  • Strategies to reduce the risk of burn-out and secondary trauma are applied where applicable.

  • The roles, characteristics and functioning of the components of the Criminal Justice System are explained in relation to Victim Empowerment community development interventions.
  • Community profiles, safety-audits and needs assessments are compiled to plan and facilitate Victim Empowerment services with identified strategic partners.
  • Strategies to inform individuals and communities about crime, victimisation and HIV/AIDS are described, reviewed and co-ordinated in a Victim Empowerment organisation.
  • Advocacy and fundraising campaigns, workshops and training are conducted in target communities to provide community development interventions in Victim Empowerment (including campaigns and workshops on HIV/AIDS).
  • The impact and treatment of HIV/AIDS is explained with reference to procedures and techniques for counselling and testing to support and care for HIV/AIDS positive community members.

  • Victim Empowerment programmes, interventions and activities are ethically co-ordinated and conducted as a team member in respect of personal, religious and cultural differences of clients and other role-players.
  • Research in Victim Empowerment is planned and conducted using appropriate methodology.
  • Victim Empowerment training and development interventions for individuals and communities are planned, prepared and conducted to meet identified needs.
  • Reports for Victim Empowerment programmes, interventions, research, campaigns and activities are compiled using identified information sources, and are verified and distributed accordingly.

    Integrated assessment

    Integrated assessment at the level of the Qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across Unit Standards to achieve competence that is grounded and coherent in relation to the purpose of the Qualification. Integrated assessment should show how already demonstrated competence in individual areas can be linked and applied for the achievement of a holistic outcome as described in the exit level outcomes.

    Integrated assessment must judge the quality of the observable performance, and also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will demand practical evidence while others may be more theoretical, depending on the type of outcomes to be assessed. The ratio between action and interpretation is not fixed, but varies according to the demands of the particular exit level outcome of the Qualification.

    While the generic component (communication, mathematical literacy, Victim Empowerment workplace skills) of this Qualification at NQF Level 4 can be assessed through occupational contexts and activities relating to Victim Empowerment, care must be taken in both the learning programme and the assessment to ensure that these foundational skills are portable. The primary aim of this Qualification is to ensure that learners have a sound base of general education to prepare them for further learning, whatever career path they may choose. Learners must be able to transfer generic skills across a number of different contexts, and apply them within a number of learning areas.

    A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place. 

    This Further Education and Training Certificate: Victim Empowerment Co-ordination at NQF level 4, although for a South African context, has been compared with registered Qualifications on the National Qualifications Frameworks of the following countries:
  • Australia.
  • New Zealand.
  • United Kingdom.

    The Qualification that compares most directly is a National Vocational Qualification in the United Kingdom. This Qualification is compared in terms of the outcomes and assessment criteria, degree of difficulty, and notional learning time with:
  • City and Guilds level 4 NVQ in Community Justice: Work with Victims, Survivors and Witnesses (Reference Q1054406).

    The following learning components of this Qualification compare closely with unit standards of the FETC: Co-ordination in Victim Empowerment at NQF level 4:
  • Unit - U1054555 - A201 - Develop, Implement and Evaluate Strategies and Policies for Recruiting and Managing Volunteers.
  • Unit - U1054561 - A401 - Establish, Maintain and Use Relationships with the Media to Explain and Promote the Agency and its Work.
  • Unit - U1054563 - B102 - Co-ordinate Awareness Raising to Promote Community Safety and Social Inclusion.
  • Unit - U1054564 - D305 - Facilitate Mediation and Reparation Processes Between Victims and Those Who Have Offended Against Them.
  • Unit - U1054558 - C106 - Enable People to Support Victims, Survivors and Witnesses in Managing the Effects of Their Experience on Their Lives.

    While there are instances of NGOs providing Victim Empowerment services on the African Continent, there is no evidence of a Qualification being offered in any country. Based on our research, we can confirm that there are no registered qualifications in Victim Empowerment at NQF levels 2-4 in Africa/SADC countries. Even at higher levels there appear to be no formal qualifications, although Victim Empowerment related issues such as gender violence, child abuse and refugee issues appear to be included in criminology, law and social work qualifications.

    Training which is provided is limited to Criminal Justice officials such as police, prosecutors, health care and social workers. These programmes usually focus only on the provision of counselling and medico legal services to victims of domestic violence, sexual offences and child abuse.

    The South African Government is in process of fostering relations with other Criminal Justice agencies to enhance co-operation in the SADC region. The National Prosecuting Authority (NPA) for example received international donor funding to train SA Criminal Justice personnel in Domestic violence, on condition that 5 prosecutors from SADC countries should participate in the training.

    Vista University also conducted a series of 5-day workshops for prosecutors, police officials, health care and social workers as part of a partnership to expand the concept of specialised Sexual Offences Courts in the SADC region.

    The African Network for the Prevention and Protection against Child Abuse and Neglect (ANPPCAN) also have a Regional Office based in Kenya which co-ordinates the provision of training and promotes good practice within the medical, legal, teaching, police and social work provisions, in their contacts with children. In addition the focus is also on building capacity at the level of service providers and communities so that they can themselves address issues of child abuse and neglect. 

    The possibility exists for vertical articulation with this Qualification. Examples of vertical articulation:
  • HET Certificate: Development Practice at NQF level 5 (SAQA ID: 23095).

    Examples of horizontal articulation with this Qualification:
  • FET Certificate: Social Auxiliary Work at NQF level 4 (SAQA ID: 23993).
  • FET Certificate: Community Health Work at NQF level 4 (SAQA ID: 49131).
  • FET Certificate: Development Practice at NQF level 4 (SAQA ID: 23094). 

  • Any institution offering learning that will enable achievement of this Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal Moderation of assessment.
  • Moderation should encompass achievement of competence described in both individual Unit Standards as well as the integrated competence described in the Qualification.
  • Moderation must also encompass achievement of the competencies described in the exit level outcomes described above. 

  • Assessors must be registered as assessors with a relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Victim Empowerment or a related qualification in the field of Human and Social Studies at a minimum of NQF level 5. 

    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 


    Core  110056  Conduct advocacy campaigns and workshops in development practice  Level 4  NQF Level 04  12 
    Core  114478  Conduct basic lay counselling in a structured environment  Level 4  NQF Level 04  15 
    Core  120076  Demonstrate an understanding of prevention programmes in Victim Empowerment  Level 4  NQF Level 04 
    Core  115228  Describe the structure and functioning of criminal justice in South Africa  Level 4  NQF Level 04 
    Core  120084  Establish and maintain strategic partnerships and referral systems in the Victim Empowerment sector  Level 4  NQF Level 04 
    Core  120080  Explain offender rehabilitation and development  Level 4  NQF Level 04 
    Core  120078  Explain Victim Empowerment programmes using the public health approach and principles of social justice  Level 4  NQF Level 04 
    Core  120077  Implement volunteer projects  Level 4  NQF Level 04 
    Core  120082  Provide interventions in gender violence  Level 4  NQF Level 04 
    Core  119721  Support marginalised, "at risk" and vulnerable individuals and groups and identify appropriate referral services  Level 4  NQF Level 04 
    Core  120083  Provide trauma support under supervision  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  110053  Conduct a basic community needs assessment  Level 4  NQF Level 04  12 
    Elective  117870  Conduct targeted training and development using given methodologies  Level 4  NQF Level 04  10 
    Elective  120085  Discuss the benefits and risks of engaging the media in different social contexts  Level 4  NQF Level 04 
    Elective  114491  Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS)  Level 4  NQF Level 04  10 
    Elective  115227  Explain and apply basic research methodology and ethics in the field of crime and victimisation  Level 4  NQF Level 04 
    Elective  115209  Participate in the development of a strategic plan for fundraising  Level 4  NQF Level 04  12 
    Elective  110023  Present information in report format  Level 4  NQF Level 04 
    Elective  114012  Provide a caring environment for youth in conflict with the law  Level 4  NQF Level 04 
    Elective  120081  Provide support to child victims of abuse, neglect and exploitation  Level 4  NQF Level 04 
    Elective  120079  Provide support to victims of serious violent crime  Level 4  NQF Level 04 
    Elective  10135  Work as a project team member  Level 4  NQF Level 04 
    Elective  365139  Demonstrate an understanding of human trafficking and its legal implications  Level 5  NQF Level 05 
    Elective  365140  Implement counter human trafficking strategies in a psycho-social and health environment  Level 6  NQF Level 06  15 


    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
    1. Continuing Education For Africa 
    2. Dirang Events Cuisine And Construction 
    3. Edzani Community Development and Consultancy 
    4. Empirical Multidisciplinary Institute 
    6. National Institute Community Development and Management (NICDAM) 
    7. Rostec College Of Health Science Pty Ltd 

    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.