SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

National Diploma: Business Consulting Practice 
49419  National Diploma: Business Consulting Practice 
SGB Generic Management 
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
National Diploma  Field 03 - Business, Commerce and Management Studies  Generic Management 
Undefined  257  Level 5  NQF Level 05  Regular-Unit Stds Based 
Passed the End Date -
Status was "Reregistered" 
SAQA 9999/99  2018-07-01  2023-06-30 
2025-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

The purpose of this Qualification is to provide learners with the knowledge to enter the field of Business Consulting Enterprise Resource Planning (ERP).

Specifically the purpose of this Diploma Qualification is to:
  • Equip learners to understand and apply the underlying principles of the Enterprise Resource Planning (ERP) sector using BCP (Business Consulting Practice) skills
  • Provide career paths through associated learnerships at various levels and areas of the Business Consulting Practice (ERP) environment
  • Provide for mobility of learning into associated areas
  • Equip learners to become effective employees, employers and/or self-employed members of society
  • Develop a richer learning environment in the field of BCP (ERP) through high quality life-long learning
  • Improve the ERP skills of employees in the sector
  • Enable the learner to assist within his/her community and thereby ensure social and economic transformation.
  • Ensure the development of competence in the BCP and ERP fields

    The Qualification provides the learner with a solid understanding of the business and technical knowledge and skills required to be able to assist in providing BCP (ERP) services at an Assistant Consultant level, to be able to communicate effectively with clients, and support clients/users at their own level.

    It provides an entry point into the BCP (ERP) career path, which was not available before, and for which there is a growing demand, especially in the SMME environment.

    This Diploma may be acquired in the traditional way by formal study at an accredited ERP institution, as well as in the work place through a Learnership. Acquiring the Qualification through a Learnership has the potential of addressing the problem of newly qualified persons finding it difficult to get employment, due to their not having any prior practical experience. It will allow the learner to gain ERP project exposure by actively being able to participate in implementation, and to gain adequate module/sub-module navigation skills.

    This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training, as well as the personal development of the learner, will be elevated.

    Rationale for the qualification:

    Traditional Enterprise Resource Planning (ERP) consultants are trained within particular ERP modules (e.g. Materials Management, Finance, Controlling, and Supply Chain Management), which correspond to particular functions within a business. Such expertise can be limiting in developing enterprise solutions for clients. With experience most consultants find it necessary to broaden their scope of understanding to meet the demands of clients seeking efficient holistic business solutions.

    This Qualification is aimed at meeting the changing needs of the marketplace by developing consultants with a solid understanding of the entire enterprise model. Such consultants can operate beyond their specific discipline because they understand the underlying business enterprise model. This allows the consultant to bridge the gap between the client's business strategy and the underlying technology that can best be customised to provide the client's strategic advantage.

    Beyond the specific technical or functional discipline of an ERP consultant, the Qualification extends to the broad range of skills necessary for the development of successful consultants including:
  • Solution Development: Systematic overview of ERP concepts and process design; functional modules that need to be included in an ERP System; understanding of system security methods; testing and acceptance procedures
  • Consulting: The role of the consultant and managing a client relationship; provision of post contract services and client follow-up
  • Business Conduct: Ethics, etiquette in a business environment
  • Sales Management: Awareness of the sales cycle and the marketing of consulting as a service-based product; bid management and understanding of governance issues within a client organisation
  • Market place: Knowledge of the ERP market; Partners and competitors
  • Project Management: Understanding the project lifecycle; project roles; project documentation and key project concepts e.g. scope, risk management, stakeholders, ERP related documentation templates and tools
  • Change Management: Understanding the definition, principles, scope and methodologies
  • Implementation: Life cycle and sequences; Project teams and transition strategies; system configuration; considerations of data conversion; prototyping and testing
  • Communication skills: Usage of and exposure to business communication methods; writing and presenting proposals
  • Knowledge Management: Knowledge sharing and intellectual capital
  • Personal Development: Life skills; self-driven development & growth concepts and application of life-long learning

    The wide range of skills gives the learner a holistic understanding of the business environment in which consultants operate, and provides the industry and clients with fundamentally competent professionals.

    The Qualification is aimed at recent graduates with first degrees or persons with 5 years of relevant business experience. The Qualification provides the opportunity for such individuals to pursue a career in ERP consulting, developing through NQF Qualifications and following a career path in business consulting.

    Such a career path allows individuals to work in the business area and industries of their choosing. Business consulting skills developed in this learning path would have a bias towards ERP enterprise solutions. However, the training is such that individuals can apply the learning to consulting in businesses where the solutions are based on a variety of other technologies. Consultants that are developed through this Qualification also develop entrepreneurial and marketing skills. They are trained to understand the value of intellectual capital and the various methods of harnessing their skills and knowledge in this regard. Such expertise is necessary in the South African economy to develop the people who are able to create business opportunities and unlock potential value.

    The Diploma is designed to meet the needs of the learners who are already employed and involved in the fields of Business Consulting Practice (BCP) and/or ERP. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in BCP, ERP and associated fields, or in other fields where this learning may be useful. This includes adult learners who want to enter the sector or develop their careers in one or more of the related learning areas. Since the Diploma is part of a learning pathway, it will allow mobility to persons operating at any level in the field.

    The Qualification provides learners with a solid grounding in the field. This will enable them to understand the South African and global ERP arena and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery, company longevity, the promotion of wealth and job creation.

    This Qualification recognises the fact that knowledge and the application of Enterprise Resource Planning is a business imperative, necessary for the success of any organisation, both strategically and operationally. This Diploma in BCP (ERP) is thus designed to enable individuals to develop the theoretical competencies and the practical skills to operate effectively in the field.

    This Qualification also reflects some of the needs of the BCP (ERP) sector both now and in the future.

    The impact of the Qualification on society and the economy is reflected in the multiple job roles and careers that can stem from the Qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development in the SMME sector.

    This Qualification is also ideal for the development of a number of learnerships leading to the attainment of the Qualification and so to improved career opportunities for employed and unemployed learners. 

    Learners accessing this Qualification should therefore also be competent in:
  • Communication at NQF Level 4
  • Mathematical Literacy at NQF Level 4
  • End User Computing (EUC) Level 4

    Computer literacy at NQF Level 4 (EUC) or equivalent practical experience demonstrated via RPL, including the use of an operating system and standard applications, is assumed of learners undertaking this Qualification.

    Recognition of prior learning (rpl):

    This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual unit standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the exit level outcomes.

    An RPL process may also be used to credit learners with unit standards in which they have developed the necessary competency as a result of workplace and experiential learning.

    RPL may also be used by learners, who are not in possession of an FETC or equivalent Qualification, to gain access to the Qualification.

    Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.

    The approach taken to RPL in this Qualification most certainly reflects the objectives of the NQF in that it will allow access to Qualifications for a large section of previously disadvantaged persons who were marginalised from mainstream education and training. RPL will also provide access for the youth and unemployed to embark on learning and career path progression. However RPL is perhaps more relevant to provide recognition of experience acquired over many years in the workplace for those already employed. RPL will allow these persons to accumulate credits for experiential learning gained. In this way, as a result of RPL, each of these groups of individuals will be able to receive portable, nationally recognised formal Qualifications. 


    Level, credits and learning components assigned to the

    This Diploma in BCP: (ERP) is at NQF Level 5 as the complexity of learning, as embodied by the specific outcomes of the related unit standards, conforms to the level of difficulty of learning at Level 5. The learning in turn is determined by the skills, knowledge, attitudes and values and is matched to the responsibility level of practitioners at whom it is aimed. The number of credits available for this Qualification is divided as follows:

    26 credits at Level 5

    14 credits at Level 4
    185 credits at Level 5

    4 credits at Level 4
    67 credits at Level 5

    18 credits at Level 4
    278 credits at Level 5

    Total credits for Qualification 257 credits.
    Learners must select a Minimum of 32 credits from the 71 credits available in the Elective Unit Standards to make up the 257 credits required for the Qualification-257 credits Total

    The Diploma is clearly linked to a smooth progression on a learning pathway.

    Fundamental Component

    While there is no SAQA requirement relating to the specific number of credits in the Fundamental component of a Level 5 Qualification, the scoping exercise carried out clearly indicates that the learning included in this component of the Qualification is essential for all learners to function effectively in their designated workplaces and to ensure success with the Core and Elective learning that has to take place. All of these unit standards are compulsory. Total 26 credits.

    Core Component

    The Core component of the Qualification consists of unit standards designed to equip the learner with the necessary functional skills and knowledge base required to operate competently within the BCP (ERP) environment. These competencies relate directly to the actual work performed by employees in the sector. All of these unit standards are compulsory. Total 199 credits.

    Elective Component

    A wide range of Elective unit standards has been identified for inclusion in the Elective component of the Qualification. They relate to the range of areas in which the consultant can work. The range of possibilities embodied in the list means that both individual and company choice are readily possible. This also enhances the possibility of any learnership that is registered based on this Qualification being demand-led rather than supply-driven. It is anticipated that over time more unit standards will be added to expand the scope of the Diploma. The learner is required to select unit standards to a value of at least 32 credits for this component. 

    1. Use effective communication in a business consulting environment
    2. Explain and apply the basics of a consulting environment
    3. Implement and follow business consulting practices and procedures
    4. Explain and assist the sales process in an ERP consulting organization
    5. Assist with solution development tasks within an ERP deployment and implementation project
    6. Develop specific documentation and training materials
    7. Provide management support to clients

    Critical cross-field outcomes:
    The various constituent parts of the Qualification, namely Consulting, Sales, Solution Development and Management as well as the Fundamental and Elective Components, present numerous opportunities to develop each of the Critical Cross-Field Outcomes. It is anticipated that accredited service providers will readily be able to do so.

    It is apparent that the following Critical Outcomes will easily be developed as an intrinsic part of any learning programme:

    1. The nature of the Exit Level Outcomes and Associated Assessment Criteria is such that creative problem solving is explicitly required.

    2. Team and group work is a functional necessity and the Associated Assessment Criteria specify this.

    3. The same considerations as in (2) apply to the capacity of the individual learner in "managing and organising him/herself and his/her activities responsibly and effectively."

    4. In participating in defining a solution to the Solution Development problem at hand, each learner is required to "collect, analyse, organise and critically evaluate information."

    5. Communicating effectively is explicitly part of the requirements built into the Fundamental Component of the Qualification.

    6. Projecting a positive image of the company and the product

    7. In ERP development within an organisational setting, a systemic approach is encouraged throughout.

    More detail will be provided within each Unit Standard of how the Critical Outcomes need to be emphasised. 

  • The writing process is used to compose texts required in the business environment
  • Workplace data is analysed and communicated using clearly understandable language and different data display tools (e.g. diagrams and charts)
  • Communication skills are applied in the workplace

  • An understanding of the business of consulting is demonstrated and contextualized within the organization
  • A consulting service ethic is developed and applied to a consulting interaction and when dealing with fellow workers
  • A knowledge of the client is achieved within a consulting contract, demonstrating an understanding of the client organization, business context and relevant issues

  • Assistance in researching the problem and the solution within a consulting context is given
  • Administrative support is provided to a team within a consulting context
  • Post-contract support, service and client follow-up is performed in a well-planned, meticulous manner
  • Specific consulting model is developed through participation in the consulting process
  • Effective working relationship is maintained with client within a consulting contract
  • Issues are clarified through participation in a specific consulting contract
  • Post-contract services and client follow-up are provided to a consulting contract

  • The concept of the consulting service as a product is understood and can be clearly communicated, either verbally, or in writing
  • The process of lead generation is understood in terms of identifying, discussing and feeding back potential sales leads
  • Assistance in writing and presenting proposals within a consulting context is given
  • Understanding is demonstrated of Governance issues within a client organisation.
  • The ERP market, partners and competitors are explained according to industry practices

  • The generic business process and value chain model of an organisation is understood and related to the best-practice business processes
  • A basic knowledge of ERP solutions and modules can be demonstrated against a specific ERP solution
  • The ERP process design is prepared and contributed to (i.e. business process, industry understanding, value chain model)
  • Systems security methods are developed in an ERP system
  • Testing and acceptance procedures are set up and performed within an ERP system

  • Types of documents are identified in line with requirements
  • Training materials are explained and researched in accordance with industry standards
  • Training materials are developed and implemented to meet client requirements

  • Support in the way of administration and problem solving are implemented in accordance with organisational requirements
  • Assistance is provided in the way of change management and organisational transformation
  • After sales service is provided to the client according to requirements

    Integrated assessment:

    The Qualification and its associated assessment criteria have been designed so that assessment is fully integrated with the learning. The learner must, in an authentic setting:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken

    The emphasis throughout the Qualification should be on continuous, formative assessment. Much of this is achieved in "sites of application" and involves a range of assessment tools, which will include a degree of self and peer assessment. A number of appropriate summative assessments should be planned at specific times, by assessor and learner jointly, throughout the learning process.

    As a result of a range of ongoing assessment approaches in terms of testing and evaluating the fundamental, practical and reflexive competence of the learner, a skills matrix should be produced. This will clearly indicate not only the knowledge gaps and skills deficits of the individual, but also highlight the learner's strengths and weaknesses related to the other elements of applied competence, namely:
  • information processing and the power of analysis
  • problem solving and a decision making capacity
  • communication skills.

    The assessment process should be capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. 

    Enterprise Resource Planning (ERP) is a combination of business management best practice and technology, where Information Technology integrates with a company's core business processes to enable the achievement of specific business objectives. The leaders in this industry in terms of learning are both the UK and the USA. There are many other countries which do training and development in this field. However the following were used in the comparison study.

    QA Training and Consulting - Holborn. London.
    Business Analysis Essentials Programme - (ISEB Business Systems Development Certificate).

    Programme content:
  • Strategic analysis in context.
  • Project approach to business analysis studies.
  • Understanding the situation/issues.
  • Business perspectives.
  • Analysing and modeling business activities.
  • Creative problem solving.
  • Identifying potential solutions.
  • Making the business case.

    Summit Consulting and Training - UK (London, Leeds, Manchester, Nottingham & Sheffield).
    Management Consulting Services:
  • Management Skills.
  • Essential Coaching Skills.
  • The emotionally Intelligent Manager.
  • Amazing Customer Service.
  • Managing Poor Performance.
  • Team Buiilding.
  • Service Excellence.

    Global Business Consulting - USA.
    Business Ethics: An ethical business is a better business.

    Programme content:
  • Principles of doing business ethically.
  • Create and implement a comprehensive business ethics plan.

    1 Day MBA: Advanced innovative business solutions to help your business.
    Programme content:
  • Latest trends and innovations in business solutions.
  • Bring innovative business solutions to their company.
  • Using the latest innovations to increase efficiency and sales while decreasing costs.

    Business Architecture: Which structure is best for your business?
    Programme content:
  • Overview of all major business structures.
  • Business reorganization.
  • Increasing profits, reduce overhead and lessen risk.

    Getting the most for your business/selling your business.
    Programme content:
  • Structure for analysing a proposed sale - present, package and sell a business.
  • Initial negotiation.
  • Final release of liability.

    Innovation: The key to continued success/research and development.
    Programme content:
  • How innovation, research and development, and creativity enhance product quality.
  • Develop new products and reposition the company.
  • Differentiating yourself form the competition.

    Negotiating is not an art, it is a necessity.
    Programme content:
  • Proven techniques and strategies to improve efficiency and client satisfaction.

    Opportunities: Recognising and seizing.
    Programme content:
  • Recognise and capitalize upon opportunities.
  • Increasing sales increasing efficiency, reduction of costs to increase profits.

    Xavier University (Xavier Consulting Group) USA.
    Custom Consulting Processes:
  • Excess Costs.
  • Rework.
  • Lack of Overall Direction and Strategy.
  • Customer Complaints.
  • Flat or Declining Sales.
  • Internal Conflicts.
  • Declining Profits.
  • Unmotivated Staff.
  • Stressed Workforce.
  • Communication Breakdowns.
  • Cost Overruns.
  • Quality Improvement.
  • Strategic Planning.
  • Action Planning and Deployment.
  • Strategic Marketing.
  • Behaviour Analysis and Action Support.
  • Organisational Analysis and Design.
  • Information Management
  • Project Management.
  • Management Coaching.

    Apogee Consulting Singapore.
    Operations Management Consulting:
  • The LEAN Concept.
  • Eliminating Non-Value Adding Operations.
  • Inventory Turns.
  • The Working Environment.
  • Process Control.
  • Workforce Versatility.
  • Cost Control and Management.

    New Zealand Qualifications Authority.
  • Professional practice in design and construction consultancy (ID 17565. Level 8, 15 Credits).

    The South African Qualification compared well with those used in the comparability study, providing a good mix of Unit Standards that will ensure the learners are able to tailor their choice to their own particular role.

    These qualifications and courses were generally quite comparable in some cases while in other, only some aspects could be compared in terms of content, range and level of competencies covered. 

    This Qualification lends itself to both vertical and horizontal articulation possibilities. These possibilities ensure both mobility and progression for the learner. The learning areas outlined in the Rationale for the Qualification indicates the articulation possibilities.

    Horizontal articulation is possible with:
  • National Certificate: Management and Administration - NQF Level 5 - NLRD 49126
  • National Certificate: Business Advising - NQF Level 5 - NLRD 48886
  • National Certificate: Business Consulting Practice (Enterprise Resource Planning) - NQF Level 5 - NLRD 48874
  • National Certificate: Organisational Transformation and Change Management - NQF Level 5 - NLRD 49075

    Vertical progression is possible with:
  • National Certificate: Business Advising Operations - NQF Level 6 - NLRD 48967
  • National Degree: Customer Management - NQF Level 6 - NLRD - 20909

    Note: Vertical progression is subject to the admission requirements of Higher Education institutions. 

  • Anyone assessing a learner, or moderating the assessment of a learner, against this Qualification must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the exit level outcomes of the Qualification.

    Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. Iteration of the process, and continued review and maintenance of this Qualification will ensure development of the NQF and this framework in particular.

    In terms of quality assurance, the following criteria for the registration of assessors and moderators apply:
  • A minimum of two years of practical, relevant occupational experience,
  • Proven competency in all the outcomes of the appropriate unit standards as stipulated by SAQA,
  • Documentary proof of educational Qualification, practical training undergone, and experience gained in the form of a Portfolio of Evidence. 


    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. As per the SAQA decision to re-register all provider-based qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2018. N/A 

    Core  13835  Contribute to project initiation, scope definition and scope change control  Level 4  NQF Level 04 
    Core  10131  Identify, organise and co-ordinate project life cycle phases for control purposes  Level 4  NQF Level 04 
    Core  119171  Analyse and make decisions for the development and selection of a specific consulting model  Level 5  Level TBA: Pre-2009 was L5 
    Core  115408  Apply and explain knowledge of the transactions within an ERP module  Level 5  Level TBA: Pre-2009 was L5 
    Core  115395  Apply and explain the generic business process and value chain model  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  115399  Apply the process of lead generation  Level 5  Level TBA: Pre-2009 was L5 
    Core  115402  Assist in researching the problem and the solution within a consulting context  Level 5  Level TBA: Pre-2009 was L5 
    Core  115411  Assist in the configuration of an ERP module  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  119087  Configure and customise the transactions to the business requirements within an Enterprise Resource Planning system  Level 5  Level TBA: Pre-2009 was L5  15 
    Core  115400  Demonstrate and apply a basic knowledge of ERP solutions and modules  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  115394  Develop a consulting service ethic  Level 5  Level TBA: Pre-2009 was L5 
    Core  119085  Develop a working knowledge of a module within an Enterprise Resource Planning system  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  119086  Develop an understanding of systems security methods (authorisations) in an Enterprise Resource Planning system  Level 5  Level TBA: Pre-2009 was L5 
    Core  119173  Develop and maintain effective working relationship with clients  Level 5  Level TBA: Pre-2009 was L5 
    Core  119177  Identify and explain governance issues within a client organisation  Level 5  Level TBA: Pre-2009 was L5 
    Core  119178  Identify and explain the Enterprise Resource Planning market, partners and competitors  Level 5  Level TBA: Pre-2009 was L5 
    Core  115403  Know the client within a consulting contract  Level 5  Level TBA: Pre-2009 was L5 
    Core  115398  Observe and record the findings of a business requirements gathering session  Level 5  Level TBA: Pre-2009 was L5 
    Core  119175  Participate in the clarification of issues regarding a consulting engagement  Level 5  Level TBA: Pre-2009 was L5 
    Core  115412  Populate documentation templates  Level 5  Level TBA: Pre-2009 was L5 
    Core  119181  Prepare for and contribute to Enterprise Resource Planning process design  Level 5  Level TBA: Pre-2009 was L5 
    Core  119176  Respond to a request for proposal  Level 5  Level TBA: Pre-2009 was L5 
    Core  119088  Set up and perform testing and acceptance procedures  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  115397  Understand and apply the concept of the consulting service as a product  Level 5  Level TBA: Pre-2009 was L5 
    Core  115404  Understand the business of consulting  Level 5  Level TBA: Pre-2009 was L5 
    Core  119090  Use the Project Management methodology, related tools and document templates of an Enterprise Resource Planning product  Level 5  Level TBA: Pre-2009 was L5  10 
    Fundamental  15234  Apply efficient time management to the work of a department/division/section  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  10622  Conduct communication within a business environment  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  115817  Provide and respond to feedback  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  115789  Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  115790  Write and present for a wide range of purposes, audiences and contexts  Level 5  Level TBA: Pre-2009 was L5 
    Elective  14927  Apply problem solving strategies  Level 4  NQF Level 04 
    Elective  115405  Apply principles of knowledge management to organisational transformation  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  115401  Apply the basic principles of issue management  Level 5  Level TBA: Pre-2009 was L5 
    Elective  115407  Apply the principles of change management in the workplace  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  119089  Develop end-user documentation and manuals  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  15235  Prepare and conduct staff selection interviews  Level 5  Level TBA: Pre-2009 was L5 
    Elective  119091  Prepare for and provide end-user training  Level 5  Level TBA: Pre-2009 was L5 
    Elective  115406  Provide administrative support within a consulting context  Level 5  Level TBA: Pre-2009 was L5 
    Elective  119084  Research and provide after sales service of the consulting engagement  Level 5  Level TBA: Pre-2009 was L5 
    Elective  115396  Support post-contract service and client follow-up  Level 5  Level TBA: Pre-2009 was L5 


    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.