SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the basic principles of issue management 
SAQA US ID UNIT STANDARD TITLE
115401  Apply the basic principles of issue management 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard will understand and be able to follow and apply the processes that have been put in place to manage issues arising within the project and client environments.

The qualifying learner is capable of:
  • Assisting in the identification of project related issues and following the appropriate process to register the issue.
  • Assisting a senior consultant in the resolution of the identified project issue
  • Assisting to provide constant feedback on the status of the issue resolution 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Computer Literacy at NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assist in the identification of project related issues, following the appropriate process. 
    OUTCOME NOTES 
    Assist in the identification of project related issues, following the appropriate process to register the issue 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A list of project issues, generated during a client interaction, is produced accurately and within a specified time 

    ASSESSMENT CRITERION 2 
    The implication of issues to the project are explained verbally and in writing 

    ASSESSMENT CRITERION 3 
    An issue is registered using appropriate documentation 

    SPECIFIC OUTCOME 2 
    Assist in the resolution of the identified project issue. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The theory of issue resolution is explained clearly in an oral presentation 

    ASSESSMENT CRITERION 2 
    The methodology used in issue resolution is applied to a specific issue 

    ASSESSMENT CRITERION 3 
    Findings from workshops and client engagements aimed at resolving the identified issue are clearly recorded and presented to the senior consultant 

    SPECIFIC OUTCOME 3 
    Assist to provide constant feedback on the status of the issue resolution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Workshops and findings with regard to the process of issue resolution are clearly documented 

    ASSESSMENT CRITERION 2 
    Feedback to the senior consultant and the client is provided in a regular and controlled manner 

    ASSESSMENT CRITERION 3 
    A resolved issue is closed off with the signoff of the senior consultant and the client 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA .
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of good client relations.
  • Organisational service ethics.
  • Organisational policies and procedures. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when gathering information under the supervision of a senior consultant. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when gathering information and writing reports or preparing presentations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when writing reports, giving explanations and making presentations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training and Consulting 
    2. Africa Institute For Public Administration 
    3. AFRICA MAYIBUYE LEADERSHIP 
    4. African Divas 
    5. African Khalom Holdings 
    6. AfroXpert Performance Developement cc 
    7. Akadon Trading (Pty) Ltd 
    8. Amabamba Recruitment 
    9. Amangile Academy (Pty) Ltd 
    10. Amelron General Business Enterprise 
    11. Aphro Collective 
    12. ARNL Construction Development Projects 
    13. Asiphokuhle Training and Research Institute 
    14. Ayandona Manufacturing and Distribution (Pty) Ltd 
    15. Bakgatla Municipal Solutions 
    16. Bantubanye Skills 
    17. Baobab Consulting and Training 
    18. Bashumi Consulting 
    19. Belgravia Institute of Mangement (PTY) LTD 
    20. Bephaswana Skills Development (Pty) Ltd 
    21. Bettes - Types Trading and Projects 
    22. BO Support Services CC 
    23. Bo-Ndu Traiding 
    24. Boikgantsho Consulting & Events 
    25. Bonolo Training Institute 
    26. Break The Chains Development Services 
    27. C Ngubane & Associates Inc. 
    28. CAD Academy (PTY) LTD. 
    29. CB Willemse Training 
    30. Centre For Municipal Research And Advice 
    31. Continuing Education Programme 
    32. Cre8ive Organisational Development 
    33. CTC College(PTY) LTD. 
    34. Dean Institute Of Learning (Pty) Ltd 
    35. Delbra Innovative Consultancy 
    36. Dependable Consulting (Pty) 
    37. Development Bank of Southern Africa (DBSA) 
    38. Dimension Development Network 
    39. Ditirelo Skills Development Services 
    40. Edutraining Business College 
    41. Elective Training Institute Enterprise CC 
    42. Ethekwini Corporate and Human Resources Skills Development Unit 
    43. Express Model 405 
    44. Fabulous City Trading 
    45. Fire Protection Association of Southern Africa 
    46. Furniture World Training Centre 
    47. Glere Skills and Consultants 
    48. Goitsikitso Enterprise Trading 
    49. Growth Management Consulting 
    50. Hanyeleni Business Enterprise 
    51. Hercuscope 
    52. His Mercy Learning Academy 
    53. Hlombe and Associates 
    54. IALE School of Advanced Learning Education 
    55. Ikwanda Customs Consultants CC 
    56. IMITHENTE DEVELOPMENT HOLDINGS 
    57. Inkcubeko YakwaNtu Trading 
    58. Inkqubeko Investment (Pty) Ltd 
    59. IQ Skills Academy (PTY) LTD. 
    60. Izicwe Consulting 
    61. JIT Projects 
    62. Jobafrik Consulting 
    63. Josmap Training Institute 
    64. JTM Empowered 
    65. K-Leng Touch, Events and Skills Development 
    66. Kadimo Consulting CC. 
    67. Kamanga Skills Projects 
    68. Karabo Ya Karabo 
    69. Kernel Management and Consulting (PTY) LTD. 
    70. Kgakishe Trading and Projects (PTY) LTD 
    71. Kgotla Trading Enterprise 
    72. Kia Chuma 
    73. Kingdom Development Consultancy 
    74. KOKANO PROJECTS PTY LTD 
    75. KPK Training Solutions 
    76. Kwazulu Skills Academy 
    77. KWEM Management Solutions 
    78. KZN Tourism Training 
    79. Lelethu Training (Pty) Ltd 
    80. Lesias Educational Services 
    81. Lewerb Holdings (PTY) Ltd 
    82. Lindasande General Trading 
    83. Lindo Training and Services 
    84. Lip Holding (pty) LTD 
    85. Local Government Management Academy 
    86. Lwazi Community Facilitator 
    87. M.I.C. Training and Development 
    88. Mahlasedi Training Matters 
    89. Makgoka Development Facilitation (PTY) Ltd. 
    90. Makwenzeke Grass and Cleaners CC. 
    91. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    92. MANCOSA Pty (Ltd) 
    93. Mangalani Business Enterprises 
    94. Maqhawe College 
    95. Masemase Consultancy CC. 
    96. Mc Intosh Xaba and Associates (MXA) 
    97. Meridian Capacity Building Corporation (Pty) Ltd 
    98. Mgwezane Training and Events Management CC. 
    99. Miczo's Enterprise 
    100. Mimoisa Business Solutions CC 
    101. Minotime (PTY) LTD 
    102. MJ Mafunisa Consulting (PTY) LTD 
    103. Mmitsa Training Solution Pty Ltd 
    104. MML Consulting CC. 
    105. Mod-Mosh Projects and Consulting (PTY) LTD 
    106. Mohlaje Solutions (Pty) Ltd 
    107. Mokgosi Trading CC. 
    108. Mortarboard Training Solutions 
    109. Mosako Wa Kitso 
    110. Moving Business Altitudes Consulting 
    111. MTK Corporate Solutions 
    112. Multiple Productive Management Solutions 
    113. Ndrendre Building & General Services 
    114. Nemalale Eagles Consultancy CC 
    115. Neopeo Trading & Projects 
    116. Nghano Training and Development Centre 
    117. Nhlahle Development Agency 
    118. NLKN Holdings (Pty) Ltd 
    119. Nokusho M Consulting and Trading 
    120. Ntokosi Consulting 
    121. Nyankwavi Investment CC. 
    122. Omithombo Management Academy 
    123. Outeniqua Leadership Institute 
    124. PanAfrican Supply Chain Academy 
    125. Pandelani Investment Holdings (PTY) LTD. 
    126. Pebetse Training and Consulting 
    127. PFIM Trading (Pty) Ltd 
    128. Philani Solutions 
    129. Phindile Development Services 
    130. Pioneer Business Consulting 
    131. Pitt Institute T/A Imithombo Institute 
    132. PMA Holdings (PTY ) LTD. 
    133. Power Rush Trading 170 CC. 
    134. Powernexus 
    135. Pro Jentibus Sports Development NPC 
    136. Progressive School of Business and Engineering (Pty) 
    137. PTDEV (Pty) Ltd 
    138. Pudi's Educational Services And Youth Development 
    139. Reflections Development Institute 
    140. Regent Business School (Pty) Ltd t/a Regent Business School 
    141. Sabela Trading and Projects CC. 
    142. Sasalethu Consulting and Associates 
    143. SAZM TRADING AND PROJECTS PTY LTD 
    144. Shekinah Deep Excellence (PTY) LTD 
    145. Sithole Griffin & Associates (SGA) 
    146. Siyakhula Trust ETD Institute Pty Ltd 
    147. Siza Nesu Training and Consultants 
    148. South African Institute of Learning (SAIL) 
    149. South African ABET Development Agency SAADA 
    150. South African Governance and Business College 
    151. SPG Promotions and Distributions CC 
    152. SWARANANG MANAGEMENT CONSULTING CC 
    153. Tachfin Holdings 
    154. Tankimo Trading (Pty) Ltd 
    155. Team Dynamix 
    156. The Crimson CO CC. 
    157. Thubelihle Graduate Institute 
    158. Thusanang Skills & Training 
    159. Thuto Lere Community Empowerment Programme 
    160. Tlaletso Consultants 
    161. Tlotlangthuto Training & Consulting 
    162. Tloumogale Business Development & Consulting 
    163. Tradesman Consulting and Training Solutions 
    164. Training at Work (Pty) Ltd 
    165. Triads Management Services 
    166. Tru-ThoughtsTrading and Projects 
    167. Truly African Solutions CC. 
    168. Tsebong Training Centre 
    169. Tshelopele Development Institution 
    170. Tshepang Consulting & Project 
    171. Twin Peak Technologies 
    172. Ubuqhawe Consulting (Pty) Ltd 
    173. Ukhamba Quality Skills 
    174. Umqondo Consultancy 
    175. Unctionized Business Enterprise 
    176. University of Venda 
    177. Uweso Consulting (Pty) Ltd 
    178. Valinsight (PTY) LTD 
    179. Vantage Training 
    180. Venus Maintenance and Supply Services 
    181. Visionary Academy 
    182. Vukauzakhe Traiding Enterprise 
    183. Ya Hina Management Consulting and projects 
    184. ZJ Africa Learn (pty)Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.