SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Harness diversity and build on strengths of a diverse working environment 
SAQA US ID UNIT STANDARD TITLE
15233  Harness diversity and build on strengths of a diverse working environment 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-05-02  2007-11-28  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-11-28   2011-11-28  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
252043  Manage a diverse work force to add value  Level 5  Level TBA: Pre-2009 was L5  6   

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Identifying the nature of diversity in the working environment.
  • Identifying the positive consequences of diversity in the working environment.
  • Dealing with diverse individuals and groups.
  • Dealing with disagreements and conflict arising from diversity amongst individuals and groups. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    it is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    Diversity includes differences in culture, values, race, age, sex, language, education. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the nature of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Diversity is defined in terms of differences in culture, values, race, age, sex, language, education, etc. 

    ASSESSMENT CRITERION 2 
    2. Diversity is explored as a potential source of discrimination. 

    ASSESSMENT CRITERION 3 
    3. The implications of diversity for external and internal relationships is explored and explained with examples. 

    ASSESSMENT CRITERION 4 
    4. Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity. 

    SPECIFIC OUTCOME 2 
    Identify the positive consequences of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The benefits of diversity in employees and clients for an organisation are explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Ways of utilising the diverse talents, attitudes and values of employees are explored with a view to maximising the productivity of the section/division/department. 

    ASSESSMENT CRITERION 3 
    3. Ways of meeting the diverse needs of employees in the section/division/department, within organisational policy and procedures, are explored so as to create a happy and motivated workforce/team. 

    ASSESSMENT CRITERION 4 
    4. Ways of meeting the diverse needs of clients with a range of products and services is explored to maximise the profitability/effectiveness of the section/division/department and/or the organisation as a whole. 

    ASSESSMENT CRITERION 5 
    5. Diverse viewpoints are encouraged in team/group/section/division/department meetings. 

    SPECIFIC OUTCOME 3 
    Identify and utilise commonality in diversity in the workplace to make the group more effective. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Common values and attitudes prevalent amongst employees are identified to use as a basis for work to be performed, communication methods and creation of mutual respect and trust. 

    ASSESSMENT CRITERION 2 
    2. Common values agreed to are written into all team documentation. 

    ASSESSMENT CRITERION 3 
    3. Common values which are to be written into the mission, strategies and objectives of the organisation are forwarded to the people responsible for the compilation of the documents. 

    ASSESSMENT CRITERION 4 
    4. Generation of diverse viewpoints is encouraged in team brainstorming. 

    SPECIFIC OUTCOME 4 
    Deal with disagreements and conflict arising from diversity amongst individuals and groups. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. All incidents of conflict and disagreement and acts of indignity are recognised and dealt with according to organisation policy and procedures. 

    ASSESSMENT CRITERION 2 
    2. All dealings and interaction between employees and with clients demonstrate mutual respect. 

    ASSESSMENT CRITERION 3 
    3. All cases of discrimination and discriminatory practices are identified and handled at the appropriate level of authority in the organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Techniques for effective management of diversity (transformational leadership).
  • Understanding of how values affect leadership style. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to the conflict, disagreements and discrimination. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when working towards common solutions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when implementing solutions according to agreements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information on the nature of diversity in the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with conflict. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in the workplace. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 252043, which is "Manage a diverse work force to add value", Level 5, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58394   National Certificate: Film and Television Production  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Core  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Core  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  QCTO 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  ETDP SETA 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Fundamental  49063   National Certificate: Geographical Information Sciences  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 
    Fundamental  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Fundamental  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Fundamental  58624   National Certificate: Library and Information Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-03-13  ETDP SETA 
    Fundamental  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Fundamental  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  66489   Further Education and Training Certificate: Foundry Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2013-11-07  MERSETA 
    Elective  57611   National Certificate: 2D Animation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  50438   National Certificate: Immigration Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  49337   National Certificate: Multi-National Safety and Security Operations Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2008-09-17  Was SAS SETA until Last Date for Achievement 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SERVICES 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABVAHO PHANDA GROUP PTY LTD 
    2. Academy of Management and Entrepreneurial Excellence 
    3. Accreditation & Training Services 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Acrodia Investments 
    6. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    7. AfroXpert Performance Developement cc 
    8. Akhona Skills Fountain and Trading 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. Amaqamu Project Management &Consulting 
    11. Amaqamu Project Management and Consulting 
    12. Artshub Institute (Pty) Ltd 
    13. Asiphokuhle Training and Research Institute 
    14. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    15. ATTI Nelspruit Pty Ltd 
    16. Attractive Softcare Application Projects cc T/A Brilliant HR Solutions 
    17. Aubrey Nyiko Business Enterprise cc 
    18. AUBREY NYIKO BUSINESS ENTERPRISES 
    19. Audit Campus 
    20. AVAX SA 481 CC. T/A Mandisa Development Services 
    21. Avenida (Pty) Ltd 
    22. Bantubanye Skills 
    23. Better Best Skills Development 
    24. Big Fish School of Digital Filmmaking (Pty) Ltd 
    25. Bohlali Provider Support 
    26. Boikgantsho Consulting & Events cc 
    27. BORDERGATE EVENTS MANAGEMENT AND PROJECTS 
    28. BOTSHO BOTLE RESOURCES 
    29. Break The Chains Development Services 
    30. Capricorn FET College - Polokwane Campus 
    31. CHAMELEON PERFORMANCE IMPROVERS CC 
    32. Chartall Business College 
    33. Chrysalis Academy Western Cape Trust 
    34. Circleway College 
    35. Classic Human Capital Solutions 
    36. Crystal Training and Consultancy Services 
    37. CTC College(PTY) LTD. 
    38. Dabulamanzi & Njabulo Ndaba Consulting cc 
    39. Dee-Bravo Training Centre 
    40. Development Bank of Southern Africa (DBSA) 
    41. Ditirelo Skills Development Services 
    42. Ditlou Solutions 
    43. Divine Inspiration Trading 704 PTY Ltd 
    44. Dotcentre Business Consulting (Pty) Ltd 
    45. Dreyer & Dreyer Risk Solutions 
    46. E-Login Business Institute (Pty) Ltd 
    47. Edutel Public Service Company 
    48. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    49. Edutraining Business College 
    50. Elangeni College for FET - Inanda Campus 
    51. Emergence Learning Academy (Pty) Ltd 
    52. Employ and Empower Deaf (Pty) Ltd 
    53. Enjo Consultants 
    54. Eskilz College (Pty) Ltd 
    55. EXECUTIVE COACHING AND FACILITATION 
    56. Extribyte (Pty) Ltd 
    57. Fachs Business Consulting and Training 
    58. Falcon Business Institute (Pty) Ltd 
    59. FILM Mentorship & Training 
    60. Footprint Media academy Pty ltd 
    61. Free State Training and Development Institute 
    62. Future Discovery Training Academy CC 
    63. GATYANA TRAINING ACADEMY 
    64. Globalwise Training & Consulting (PTY) Ltd. 
    65. Goldfields FET College - Tosa Campus 
    66. Growpoint Academy (Pty) Ltd 
    67. Growth Management Consulting 
    68. HAGGIE STEEL WIRE ROPE (MEMBER OF SCAW METALS GROUP) (Cleveland) 
    69. Harvitex cc 
    70. HEARTLINES COLLEGE 
    71. IALE School of Advanced Learning and Education (Pty) Ltd 
    72. Igugu Training and Investments 
    73. Ilinge Labantu Debt Solution 
    74. IMPAT Training Academy (Pty) Ltd 
    75. IMVULA SKILLS DEVELOPMENT ACADEMY 
    76. Inafrica General Trading Pty LTD 
    77. Inkwazi Learning Network 
    78. Inqaba Yokulinda Youth Organisation 
    79. IQ Skills Academy (PTY) LTD. 
    80. Isamon Vocational College of Excellence Pty Ltd 
    81. Jacobs Well Village NPC 
    82. Jale Holdings (Pty) Ltd 
    83. Jeppe College of Commerce and Computer Studies 
    84. K T Innovative Solutions 
    85. KALIDEEN MANAGEMENT SERVICES 
    86. Keetileafrika Training Institute 
    87. Kenako Jwale Skills Development and Training Centre 
    88. Kgolo Institute 
    89. Khaas Training Academy 
    90. Khoali Education, Training and development consultants 
    91. KHOSITHI TRAINING 
    92. KMS COLLEGE 
    93. KYM MANAGEMENT CONSULTING 
    94. Learnership Support Systems (Pty) Ltd 
    95. Lekoko Consulting (PTY) LTD 
    96. LEMARK TRAINING & DEVELOPMENT 
    97. Lephalale FET College - Modimolle Campus 
    98. Letlhogela Business Consulting Pty Ltd 
    99. Lewerb Holdings (PTY) Ltd 
    100. MACCAUVLEI LEARNING ACADEMYPTY LTD 
    101. Magnico Products (PTY) LTD 
    102. Makavila Suppliers CC. 
    103. Makwedeng Training 
    104. Management College of Southern Africa (MANCOSA) 
    105. Masemase Consultancy CC. 
    106. MENTORNET (PTY) LTD 
    107. Mgwezane Training and Events Management CC. 
    108. Mintirho Development Services 
    109. Mission Point Consulting 
    110. Motheo FET College - Bloemfontein Campus 
    111. Motheo Training Institute Trust 
    112. Mowils Consultants 
    113. Ndivuka Skills Development 
    114. NEMISA 
    115. Neolebongi Trading Enterprise 
    116. Nhlahle Development Agency 
    117. Nqowethu Trading 
    118. NS Global Academy 
    119. NTI College 
    120. OMNI HR CONSULTING PTY LTD 
    121. Petra institute of Development (PTY) Ltd 
    122. Pioneer Business Consulting 
    123. Pitt Institute T/A Imithombo Institute 
    124. Poshido Training 
    125. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    126. Pro-Active Public Services College (Pty) Ltd 
    127. PTDEV (Pty) Ltd 
    128. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    129. Quick Leap Investment 
    130. RAMAZWI SECURITY SERVICES CC 
    131. Reflections Development Institute 
    132. Regen Institute of Leadership and Management Education 
    133. Regenesys Management (Pty) Ltd 
    134. Regenesys School of Public Management 
    135. Resonance Institute of Learning 
    136. SA Maritime School and Transport College 
    137. Saint Colonel Graduate Institute (PTY) Ltd 
    138. SAMDI 
    139. Scan Training Solutions 
    140. Seanapyane Resources (Pty) Ltd 
    141. Sebenzisanane Human Capital 
    142. Senelo Trading CC 
    143. SEOPOSENGOE TRAINING CONSULTANCY CC 
    144. Sinokuhle Konke Trading Enterprise 
    145. SIYANQOBA SEMINARS 
    146. SIZA NESU TRAINING AND DEVELOPMENT 
    147. Sizanesu Consulting 
    148. SK Empire Consultancy 
    149. Solstice Networks CC. 
    150. South African Film Institute 
    151. Southern African Institute of Learning (SAIL) 
    152. SSD Consultants 
    153. T Mabuya & Associates (Pty) Ltd 
    154. Talent Emporium Academy (PTY) Ltd 
    155. Tembe Service Providers 
    156. The Beneficiation Academy 
    157. The Institute of People Development 
    158. The People Architects 
    159. Thobologo Training and Education Group (Pty) Ltd 
    160. Thubelihle Graduate Institute 
    161. Thuto Adult Centre 
    162. Thuto Ya Setshaba Training Services (Pty) Ltd 
    163. TIPP SOLUTIONS CC 
    164. TMG Quality Services 
    165. Trainers Without Borders 
    166. Training Answers 
    167. Training Consultant and SD College 
    168. TT AND PROJECTS 
    169. Ukhozi Consulting Cleaning Services 
    170. UKWAKHILE TRAINING 
    171. Ulwazi Training & Development 
    172. Umfolozi FET College - Central Office 
    173. Umgungundlovu FET College 
    174. Umqondo Consultancy 
    175. Umsebenzi Wethu Training Solution (Pty) Ltd 
    176. Universal Knowledge Software 
    177. University of Fort Hare 
    178. University of Johannesburg 
    179. University of Venda 
    180. V HERRMANNSEN AND ASSOCIATES CC 
    181. VERYCOOLIDEAS 
    182. Vhembe FET College - Central Office 
    183. Vicmat Consultants 
    184. Visionary Skill Academy 
    185. Vuselela FET College - Central Office 
    186. Vuselela FET College - Klerksdorp Campus 
    187. VUSHENI LEARNING ACADEMY 
    188. Waterberg FET College - Central Office 
    189. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.