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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply appropriate social protocols in the workplace and community 
SAQA US ID UNIT STANDARD TITLE
13648  Apply appropriate social protocols in the workplace and community 
ORIGINATOR
SGB Environmental Educators 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 05 - Education, Training and Development Adult Learning 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for environmental educators working in a variety of workplace and community contexts in which they must be sensitive to protocol in order to work effectively.

A person credited with this unit standard will be able to:
  • Identify features of protocol in a range of social situations
  • Apply knowledge of social protocols in context
  • Evaluate and adapt environmental projects and programmes in the light of appropriate social protocols 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The candidate will be required to demonstrate an FETC or RPL equivalent in oreder to gain access to the National Certificate in Environmental Education, Training and Development Practice (EETDP) (NQF Level 5) for which this is a core unit standard. In particular, competence in language and communication at FETC level is essential.

    This unit standard does not assume competence in other Environmental Education, Training and Development Practice unit standards; however, it is important to the effective practice of environmental education partitioners in workplace and community settings. 

    UNIT STANDARD RANGE 
    Social protocols are those behavioural norms that are the often-unwritten rules of social interaction in workplace or community settings. They include etiquette relating to rank and position and cultural norms including greetings, dress, and what constitutes polite or impolite behaviour.

    Social protocols are neither static nor unchanging, and some may require critical review in terms of issues of gender and racial equality. However, a lack of awareness of or appreciation for social protocols can undermine effective working relationships, as it may be construed as rudeness, disrespect or an intolerance of people of different cultures and persuasions.

    This unit standard therefore introduces candidates to some basic features of social protocols in the workplace and in community settings, with a view to developing an awareness and appreciation of and respect for the social practices of others. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify features of protocol in a range of social situations 
    OUTCOME RANGE 
    Use role-play scenarios, videos, case studies and draw on own experiences to identify and explore a range of social protocols. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Identify and describe of a range of social protocols in a selected workplace. 
    ASSESSMENT CRITERION RANGE 
    Methods of addressing others (written and oral communication; titles and positions; colleagues and visitors); workplace culture; policy and procedures manuals.
     

    ASSESSMENT CRITERION 2 
    2. Demonstrate knowledge and understanding of a range of social protocols in a variety of community settings. 
    ASSESSMENT CRITERION RANGE 
    Behaviour in social situations (e.g. greetings and introductions, meals and eating, religious protocol, essential beliefs and celebrations.)
     

    ASSESSMENT CRITERION 3 
    3. Demonstrate a critical awareness of cultural diversity and cultural change. 

    SPECIFIC OUTCOME 2 
    Apply knowledge of social protocols in context. 
    OUTCOME RANGE 
    Collect evidence from observations in a variety of contexts, and analysis of programmes, materials and written correspondence. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Apply social protocols in the workplace in a variety of contexts by demonstrating appropriate, respectful and tolerant behaviour. 
    ASSESSMENT CRITERION RANGE 
    Day-to-day communications and interactions with supervisors, colleagues and visitors; Social events in the workplace; Context of developing and implementing programmes.
     

    ASSESSMENT CRITERION 2 
    Apply social protocols in community settings in a variety of contexts by demonstrating appropriate, respectful and tolerant behaviour. 
    ASSESSMENT CRITERION NOTES 
    Embedded knowledge:

    Ranks and roles in society; cultural practices and religious beliefs; knowledge systems. 

    SPECIFIC OUTCOME 3 
    Evaluate & adapt environmental projects and programmes in the light of appropriate social protocols. 
    OUTCOME NOTES 
    Evaluate and adapt environmental projects and programmes in the light of appropriate social protocols. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Evaluate an environmental project or programme and identify instances of good and bad practice in terms of social protocols. 
    ASSESSMENT CRITERION RANGE 
    Choose one programme or project; reflect on interactions, procedures, assumptions, reactions, written materials, choice of examples, etc.
     

    ASSESSMENT CRITERION 2 
    Describe how to address instances of a lack of social protocol in terms of behaviour, interactions or programme planning and implementation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and Assessment Criteria contained in this unit standard.

    The following essential embedded knowledge will be assessed through assessment of the specific outcomes, in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. For the most part, the possession or lack of this knowledge can be directly inferred from the quality of the candidate`s performance.
  • Workplace protocols, e.g. policies and procedures manual; Cultural and religious practices and protocols; Social etiquette
  • Ranks and roles in society
  • Cultural practices and religious beliefs; knowledge systems 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organisation and community. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, symbolic and/or language skills in various modes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Reflect on and explore a variety of strategies to learn more effectively.

    Participate as a responsible citizen in the life of local, national and global communities.

    Be culturally and aesthetically sensitive across a range of social contexts. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23976   National Certificate: Local Employment and Skills Development Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2006-08-13  PSETA 
    Core  22901   National Certificate: Environmental Education, Training and Development Practice  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Core  22902   National Diploma: Environmental Education, Training and Development Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Core  22903   Bachelor of Environmental Education, Training and Development Practice  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CHE 
    Fundamental  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Fundamental  58183   National Diploma: Forensic Pathology Support  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  97228   National Certificate: Paralegal Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63969   National Certificate: Pharmaceutical Sales Representation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CHIETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Assessment and Entrepreneurship Centre 
    2. COLLINS SEBOLA FINANCIAL SERVICES (PTY) 
    3. DELTA ENVIRONMENTAL CENTRE NPC 
    4. Department Of Justice (head Office) 
    5. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    6. MAS SAFE SECURITY CC 
    7. MIDRAND TRAINING ACADEMY PTY LTD 
    8. N MAHARAJ ATTORNEYS 
    9. NTI College 
    10. OXY TRADING 735 CC 
    11. QUBELISA MTIYA SKILLS DEVELOPMENT ACADEMY (PTY) LTD 
    12. RAMAZWI SECURITY SERVICES CC 
    13. Reflections Development Institute 
    14. Retshetse Training Project 
    15. SIYANIVIKELA SECURITY SERVICES 
    16. SOUTH AFRICAN LAW SCHOOL RANDBURG 
    17. South West Gauteng Tvet College 
    18. SPS Consulting (Pty) Ltd 
    19. THE GMC GROUP PTY LTD 
    20. Ulwazi Training & Development 
    21. Wildlife and Enviroment Society of South Africa 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.