SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct negotiations to deal with conflict situations 
SAQA US ID UNIT STANDARD TITLE
117853  Conduct negotiations to deal with conflict situations 
ORIGINATOR
SGB Democracy, Human Rights, Peace and Elections 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies Public Policy, Politics and Democratic Citizenship 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to:
  • Prepare for negotiations;
  • Conduct negotiations;
  • Conclude negotiations; and
  • Evaluate negotiations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication, including intrapersonal and interpersonal skills, at NQF level 4.

    It is recommended that a learner is proficient in the unit standard 'Conduct an in-depth analysis of and interpret conflict situations' before accessing this unit standard'. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare for negotiations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Administrative arrangements for negotiation processes are identified and dealt with effectively. 
    ASSESSMENT CRITERION RANGE 
    Arrangements include dates, venue, transport, documents, safety, interpretation and expenses.
     

    ASSESSMENT CRITERION 2 
    The purpose of negotiation is explained and issues to be negotiated are clearly identified and prioritised, using participatory processes. 
    ASSESSMENT CRITERION RANGE 
    Identification and prioritisation can take place within an individual or a group context.
     

    ASSESSMENT CRITERION 3 
    A variety of negotiation strategies and processes are identified and explained in terms of process, application and strengths and weaknesses and an appropriate strategy is selected based on the negotiation at hand. 
    ASSESSMENT CRITERION RANGE 
    The negotiation strategies include contemporary strategies such as distributive, integrative, positional, principled, interest-based, target-specific bargaining and problem-solving.
     

    ASSESSMENT CRITERION 4 
    Negotiation ranges are identified and motivated for all identified issues. 
    ASSESSMENT CRITERION RANGE 
    Motivation includes but is not limited to behaviour of other parties, progress of negotiations and/or external environment.
     

    ASSESSMENT CRITERION 5 
    Relevant stakeholders are identified and informed about issues to be negotiated according to the agreed upon time framework and through effective communication methods. 
    ASSESSMENT CRITERION RANGE 
    Communication methods include pre-meetings of parties and/or exchanges of demands and counter demands.
     

    ASSESSMENT CRITERION 6 
    Appropriate actions are taken and initiated when obtaining mandates from constituencies. 

    ASSESSMENT CRITERION 7 
    Relevant information about identified issues are collated and shared with all parties. 
    ASSESSMENT CRITERION RANGE 
    Relevant information includes information about the identified issues, positions, needs, interests, stakeholders and the environment.
     

    ASSESSMENT CRITERION 8 
    The negotiation process is anticipated and appropriate tactics are identified, selected and motivated to the parties. 

    SPECIFIC OUTCOME 2 
    Engage in negotiations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Behaviour and conduct during negotiations is explained and aligned with selected negotiation strategy and tactics. 

    ASSESSMENT CRITERION 2 
    Negotiations are conducted in a manner that maintains or enhances relationships and promotes outcomes that are satisfactory or advantageous in terms of the purpose of the negotiation. 

    ASSESSMENT CRITERION 3 
    The negotiation process is facilitated using effective communication and interpersonal skills. 
    ASSESSMENT CRITERION RANGE 
    Skills include respect, empathy, authenticity, integrity and openness.
     

    ASSESSMENT CRITERION 4 
    Relevant options are identified, explained and explored throughout the process. 
    ASSESSMENT CRITERION RANGE 
    Options include the use of experts, brainstorming, trade-offs, linkages and/or concessions.
     

    ASSESSMENT CRITERION 5 
    Negotiations are conducted and appropriate action is taken and initiated to obtain an amended mandate. 

    ASSESSMENT CRITERION 6 
    Negotiated outcomes are clearly presented, explained and motivated to the constituency. 

    ASSESSMENT CRITERION 7 
    Proceedings and interim outcomes are recorded accurately for feedback purposes. 

    SPECIFIC OUTCOME 3 
    Finalise negotiations and communicate agreements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Agreements are finalised and agreed to verbally by parties. 
    ASSESSMENT CRITERION RANGE 
    Including but not limited to confirming areas of agreement and areas of disagreement; in the event of non agreement minutes are drafted recording the outcome of the process.
     

    ASSESSMENT CRITERION 2 
    Final agreements are recorded accurately according to best practices. 
    ASSESSMENT CRITERION RANGE 
    Best practices include implementation details, monitoring, timeframe, commitments and sensitivity to diversity.
     

    ASSESSMENT CRITERION 3 
    Final agreements are disseminated and made accessible to all constituents and stakeholders. 
    ASSESSMENT CRITERION RANGE 
    Including but not limited to agreement recorded and validated, reporting back and monitoring systems established if contextually appropriate, publicising agreement.
     

    SPECIFIC OUTCOME 4 
    Evaluate negotiation processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Negotiation processes are evaluated in terms of strengths and weaknesses and the extent to which the brief was achieved. 

    ASSESSMENT CRITERION 2 
    Opportunities and mechanisms to improve upon the negotiation process are identified and recorded for integration into future processes. 

    ASSESSMENT CRITERION 3 
    Participant's reactions to the process are sought and analysed in line with the negotiation purposes. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.
  • Registered assessors must have a qualification in Conflict at NQF level 6 or higher or equivalent.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Negotiation including various types of negotiation
  • Negotiation strategies and tactics
  • Communication processes 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems during the negotiation process. 

    UNIT STANDARD CCFO WORKING 
    Working effectively as team member is achieved through negotiation participation. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself effectively and ones actions responsible and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect and organise and critically evaluate information during a preparation process for negotiations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using presentation techniques during negotiations. 

    UNIT STANDARD CCFO SCIENCE 
    Use technology effectively in the recording and reporting of negotiation outcomes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Systemic thinking is achieved through evaluating a negotiation process. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and esthetic sensitivities ac cross a range of social context during the negotiation process. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80946   National Certificate: Community Development  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49257   National Certificate: Conflict Management and Transformation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  66089   National Certificate: Human Settlements Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 
    Core  58246   Bachelor of Human Settlements Development  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered" 
    2018-06-30   
    Fundamental  80047   National Certificate: Road Safety Development  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  93993   National Certificate: Labour Relations Practice  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. A5 COMPETENCE EVOLUTION PTY LTD 
    3. ABA Sebenzi 
    4. Acrodia Investments 
    5. ADVANCED ASSESSMENTS AND TRAINING PTY LTD 
    6. AFRI TRAINING INSTITUTE PTY LTD 
    7. AFRIC POLICING INSTITUTE 
    8. All Access Holdings 
    9. ALMENTA 240 
    10. AMATHUBA HUB 
    11. Artshub Institute (Pty) Ltd 
    12. ATTI Nelspruit Pty Ltd 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE 
    15. BASEDI ENTERPRISES PTY LTD 
    16. BIDVEST SERVICES PTY LTD 
    17. BRAIN EBOX 
    18. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    19. BW SKILLS DEVELOPERS PTY LTD T/A BUSINESS WORLD 
    20. C L SKILLS MANAGEMENT CC 
    21. CAMBLISH TRAINING INSTITUTE PTY LTD 
    22. CBM TRAINING PTY LTD 
    23. CEDARS ACADEMY FOR TECHNICAL TRAINING PTY LTD 
    24. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    25. CENTRE OF WISDOM 
    26. COMMERCE EDGE SOUTH AFRICA PTY LTD 
    27. CONNECT THE DOTS 
    28. CONNECT TO GROW PTY LTD 
    29. CSG SKILLS INSTITUTE PTY LTD 
    30. DEAL TRAINING CONSULTANTS 
    31. DIBANISA LEARNING 
    32. Elvis Koena Consulting (Pty) Ltd 
    33. ERNST YOUNG INC 
    34. EXCEL FACILITATION 
    35. EXECUTIVE COACHING AND FACILITATION 
    36. EXPERIENTIAL TECHNOLOGIES PTY LTD 
    37. Falcon Business Institute (Pty) Ltd 
    38. FINANCE ASSET MANAGEMENT CONSULTANTS 
    39. FRANKLINCOVEY SA 
    40. Free State Training and Development Institute 
    41. Globalwise Training & Consulting (PTY) Ltd. 
    42. GREENCHILD PROJECT 
    43. GROWTH POINT LEARNING SOLUTIONS 
    44. I-FUNDI 
    45. IALE School of Advanced Learning and Education (Pty) Ltd 
    46. IDLEADS 
    47. IMSIMBI TRAINING PTY LTD 
    48. INNOVATIVE SHARED SERVICES 
    49. INSTITUTE OF PEOPLE DEVELOPMENT 
    50. INTELLIGENT AFRICA MARKETING TRAINING 
    51. INTELLIGO SOLUTIONS PTY LTD 
    52. INTERNATIONAL INSTITUTE OF BUSINESS MANAGEMENT IIBM PTY LTD 
    53. IQ Group Holdings (Pty) Ltd 
    54. IQ Skills Academy (PTY) LTD. 
    55. Jeppe College of Commerce and Computer Studies 
    56. JVR ACADEMY 
    57. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    58. Kgolo Institute 
    59. KHULANI HR CONSULTANCY PTY LTD 
    60. KHULISANE ACADEMY 
    61. KITCHERSAULOS TRADING AND PROJECTS 
    62. KMS COLLEGE 
    63. KUKHULA GLOBAL PROJECTS PTY LTD 
    64. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    65. KWELANGA TRAINING PTY LTD 
    66. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    67. KZN BUSINESS TRAINING CENTRE 
    68. Lagnita Skills Solutions 
    69. LANHAM-LOVE CONSULTING PTY LTD 
    70. LEANO HUMAN CAPITAL SOLUTIONS PTY LTD 
    71. LEARNING AND PERFORMANCE ACADEMY 
    72. LEVELS OF LEADERSHIP PTY LTD 
    73. LFP TRAINING CONSULTANTS 
    74. LIP HOLDINGS 
    75. LNR TRAINING AND DEVELOPMENT PTY LTD 
    76. Mabuya Amahle Trading 
    77. MAGOS GROUP PTY LTD 
    78. MAHARISHI INVINCIBILITY INSTITUTE 
    79. MAKARIOS LEADERSHIP ACADEMY PTY LTD 
    80. MALABA TRAINING PROJECTS 
    81. Mangalani Business Enterprises 
    82. Maqhawe College 
    83. Marcado Human Resources Strategies 
    84. MERIT BUSINESS INSTITUTE 
    85. MGWENA AND ZINJHIVA HOLDINGS 
    86. MIKYLE CONSULTING CC 
    87. Mokaba Manayementano Maintenance Consultants cc 
    88. Mortarboard Training Solutions 
    89. Motheo Training Institute Trust 
    90. NEUROCOACH INSTITUTE PTY LTD 
    91. NEW BEGINNINGS STAFFING PTY LTD 
    92. NJONJOZELA TRADING 
    93. NOVEL IDEA TRADING 98 
    94. NOVEL IDEA TRAINING 98 CC 
    95. NS ZONKE MANAGEMENT CONSULTANTS 
    96. OCEAN BASKET FRANCHISE COMPANY PTY LTD 
    97. ORANGE TRAINING ACADEMY PTY LTD 
    98. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    99. Power Rush Trading 170 CC. 
    100. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    101. PRODIGY BUSINESS SERVICES PTY LTD 
    102. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    103. PROJECT MANAGEMENT CONNECTION PTY LTD 
    104. Reflections Development Institute 
    105. Regen Institute of Leadership and Management Education 
    106. SAKHISISIZWE PROJECTS 
    107. SIGAMKWANE CONSULTING PTY LTD 
    108. SIYANQOBA SEMINARS PTY LTD 
    109. SKILLS DEVELOPMENT PROFESSIONALS PTY. LTD. 
    110. SOLSTICE HUMAN CAPITAL PTY LTD 
    111. South African Film Institute 
    112. STELLENBOSCH GRADUATE INSTITUTE PTY LTD 
    113. SUSCA WATTS ACADEMY PTY LTD 
    114. TACHFIN HOLDINGS PTY LTD 
    115. THE HUMAN RESOURCE PRACTICE CC 
    116. THE WATER ACADEMY 
    117. TRAINING BUSINESS 2 BUSINESS CC 
    118. TRI-ANAGRAM PTY LTD 
    119. TSIBA EDUCATION 
    120. UKZN EXTENDED LEARNING 
    121. VALE DEVELOPMENT PTY LTD 
    122. Vhutshilo Health And Training Organisation 
    123. VULINDLELA HUMAN PERFORMANCE TECHNOLOGY 
    124. YENZA UMEHLUKO/MAKE A DIFFERENCE 
    125. ZIKODE DEVELOPMENT TRUST PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.