SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Communicate with fellow workers and supervisors

SAQA US ID	UNIT STANDARD TITLE
9324	Communicate with fellow workers and supervisors
ORIGINATOR
SGB Manufacturing and Assembly Processes
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 06 - Manufacturing, Engineering and Technology			Manufacturing and Assembly
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

To communicate in plain language with fellow workers and supervisors in such a way that he/she is understood.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

ABET Level 4 Literacy.

UNIT STANDARD RANGE

Communicate by means of electronic, telephone, oral, drawing, and sketches.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrate an understanding of the difference between verbal and non-verbal and one- and two-way.

OUTCOME NOTES

Demonstrate an understanding of the difference between verbal and non-verbal and one- and two-way communication.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Effective communication through receiving of information is achieved.
2. An understanding of transferring of knowledge is demonstrated through exercises.
3. An understanding to act on outcomes is demonstrated through exercises.

SPECIFIC OUTCOME 2

Answer the telephone and take messages correctly.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The correct method to answer a telephone is used.

ASSESSMENT CRITERION 2

2. Messages are taken in writing.

ASSESSMENT CRITERION 3

3. Messages are communicated to fellow workers and supervisors.

SPECIFIC OUTCOME 3

Communicate effectively with team members and supervisor (so as not to be misunderstood).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Project feedback and progress is communicated orally.

ASSESSMENT CRITERION 2

2. Newly acquired skills are communicated to fellow workers.

ASSESSMENT CRITERION 3

3. Requests and feedback are orally given to the supervisor with all the necessary details.

ASSESSMENT CRITERION 4

4. Questions are effectively used to gather information.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Learners should be able to communicate orally and in writing. They should have the ability to ask questions and to answer questions of team members.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively:

Communicating effectively using language skills in the modes of oral and/or written persuasion

UNIT STANDARD CCFO CONTRIBUTING

Learner and societal development:

Contribute to the full development of the learner and the social and economic development of society at large because learners gain confidence through their ability to communicate effectively

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	20719	National Certificate: Air Conditioning, Refrigeration and Ventilation	Level 2	NQF Level 02	Passed the End Date - Status was "Registered"	2004-06-13	Was MERSETA until Last Date for Achievement
Elective	49402	National Certificate in Steel Tube and Pipe Manufacturing (Seamless Hot-Finished OR Welded OR Cold-Formed)	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2012-06-30	MERSETA
Elective	24253	National Certificate: Batch Mixing	Level 2	NQF Level 02	Passed the End Date - Status was "Registered"	2006-12-03	Was CHIETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE