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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Conduct a guided experience with customers

SAQA US ID	UNIT STANDARD TITLE
8531	Conduct a guided experience with customers
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	10
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner achieving this unit standard in combination with other content-related standards will be able to conduct, reflect on and improve a guided experience that entertains and educates tourists by interpreting cultural and natural environments. They will do this either through an itinerary they have researched and planned themselves or one that has been pre-researched and planned for them.

This unit standard, combined with other core and elective guiding standards in a national certificate in Tourism (NQF 4) will provide the learner with the competence to practice as a tourist guide as envisaged in the Tourism Amendment Act.

Competent practitioners in guiding will provide quality experiences to tourists and thus strengthen the profession and tourism in general.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that a learner entering a program leading to this unit standard has literacy, numeracy and communication skills equivalent to NQF Level 3. It is assumed they have either designed and planned a tourist experience themselves (achieved Unit Standard: Design a Guided Experience) or have researched deeply around an itinerary developed by a third party. They should also have completed the unit standard: Interpretation in Guiding or equivalent as they will be required to apply many of the knowledge, skills and values of these unit standards in the course of conducting the tour.

UNIT STANDARD RANGE

Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in ranges/points beneath each. These are prefaced by "for example" since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to scope and complexity of what is required.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Carry out the designed and planned guided experience.

OUTCOME NOTES

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

OUTCOME RANGE

This means being knowing enough about the region to select alternative sites, provide additional commentary, alternative rest stops, meals, transport etc.

Also the ability to foresee possible problems and take action so as to avoid them.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed.

They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which practitioners are working. These activities and tools may include self-assessment, peer assessment; formative and summative assessment.

The specific outcomes and essential embedded knowledge must be assessed in relation to each other. If a practitioner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, they should not be assessed as competent. Similarly, if a practitioner is able to perform the specific outcomes but is unable to explain or justify their performance in terms of the essential embedded knowledge, they should not be assessed as competent.

Method of assessment
Assessment should include practical demonstration of competence, either in the workplace or through work-realistic, out-of-classroom simulation.

A range of assessment methods should be used, including:

Direct observation - watch the practitioner carry out the task or produce a desired outcome during the course of his or her normal work under normal workplace conditions.
Product sample - examine the outcomes previously produced by the practitioner.
Simulation of a specific task - set a specific task for the practitioner to demonstrate in a simulated environment.
Questioning (verbal or written) - ask relevant questions linked to the unit standard.
Testimony - collect a portfolio of evidence from suitable people (e.g.: reports from a third party).

Integrated assessment
It may be more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'.

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 2

Apply the principles of interpretation to selected cultural and natural landscapes.

OUTCOME RANGE

Various habitats, various cultures, interaction between humans and nature.

Manage tour expenses according to itinerary and service requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 3

Apply knowledge of various products as appropriate to the customer needs.

OUTCOME RANGE

Museums, national parks, cities, game lodges, curio vendors, etc.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 4

Assess customer needs and expectations on a continuous basis in order to enhance the experience.

OUTCOME RANGE

Some knowledge of where tourists come from and what might interest them.

The ability to assess individual and group interests and adapt the experience accordingly.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 5

Apply a set of professional ethics and code of conduct.

OUTCOME NOTES

Apply a set of professional ethics and code of conduct to ensure the integrity of the cultural and natural environment and to ensure the integrity of the interpretation thereof.

OUTCOME RANGE

Observe the Guiding Code of Conduct; respectfully manage issues of cultural sensitivity;

Removal of shoes; no photography; respect for elders.

Know and apply environmental sensitivity with respect to laws and regulations.

Manage the group in a professional manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 6

Apply a range of presentation techniques appropriate to the audience, context and client profile.

OUTCOME RANGE

Formal face-to-face presentation, informal and incidental commentary, as well as communication techniques in a closed or open vehicle.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 7

Operate on his/her own or as part of a team, but mostly as the leader of the team.

OUTCOME RANGE

Interact with drivers, local or specialised guides, restaurant and hotel personnel.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 8

Ensure the health and safety of customers on the guided experience.

OUTCOME RANGE

Dealing with non-routine emergencies;

Avoiding circumstances which may lead to personal risk: rough terrain, wet surfaces, use of equipment.

Take into account specific medical conditions of members of the group.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 9

Reflect on the guided experience and on the guide's performance.

OUTCOME NOTES

Reflect on the guided experience and on the guide's performance and learning in order to improve future practice and learning.

OUTCOME RANGE

Evaluate the success of the guest experience; Evaluate own performance; Report orally on the success or problems of a tour.

Suggest changes to enhance the experience.

Produce a written report of the tour including expense statement with receipts.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

SPECIFIC OUTCOME 10

Pre-complete departure check.

OUTCOME RANGE

Check for appropriate documentation such as vouchers, room lists and tickets.

Check all elements on itinerary with service providers prior to customer arrival.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Consider a complete activity in the workplace (the 'whole of work' approach) and see which unit standards relate to this activity.

Work out how practitioners could collect evidence on a number of unit standards at the same time covering all the critical aspects of the standards.

Ensure that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.
3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Legislation and regulations pertaining to:

1. Tourism and Guiding including access, licensing, permits, and insurance regulations.
2. Occupational health and safety.
3. Where appropriate culture/heritage, conservation or other laws relating to the context of the experience.
4. Methodology and techniques of interpretation and presentation appropriate to the specific guided experience.
5. Knowledge of the appropriate ethics and code of conduct.
6. Types of customer groups and related expectations.
7. Several techniques of team operation and leadership skills.
8. In-depth product knowledge.
9. People management skills.
10. Communication skills.
11. Hospitality skills.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Problem solving relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply the principles of interpretation to selected cultural and natural landscapes.

Apply knowledge of various products as appropriate to the customer needs.

Apply a set of professional ethics and code of conduct to ensure the integrity of the cultural and natural environment and to ensure the integrity of the interpretation thereof.

Apply a range of presentation techniques appropriate to the audience, context and client profile.

Operate on his/her own or as part of a team, but mostly as the leader of the team.

Ensure the health and safety of customers on the guided experience.

Pre-complete departure check.

UNIT STANDARD CCFO WORKING

Teamwork relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply knowledge of various products as appropriate to the customer needs.

Apply a set of professional ethics and code of conduct to ensure the integrity of the cultural and natural environment and to ensure the integrity of the interpretation thereof.

UNIT STANDARD CCFO ORGANISING

Self-organisation and management relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply knowledge of various products as appropriate to the customer needs.

Apply a set of professional ethics and code of conduct to ensure the integrity of the cultural and natural environment and to ensure the integrity of the interpretation thereof.

Operate on his/her own or as part of a team, but mostly as the leader of the team.

Ensure the health and safety of customers on the guided experience.

Pre-complete departure check.

UNIT STANDARD CCFO COLLECTING

Information evaluation relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply the principles of interpretation to selected cultural and natural landscapes.

Assess customer needs and expectations on a continuous basis in order to enhance the experience.

Apply a range of presentation techniques appropriate to the audience, context and client profile.

Operate on his/her own or as part of a team, but mostly as the leader of the team.

Reflect on the guided experience and on the guide's performance and learning in order to improve future practice and learning.

Pre-complete departure check.

UNIT STANDARD CCFO COMMUNICATING

Communication relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply the principles of interpretation to selected cultural and natural landscapes.

Apply knowledge of various products as appropriate to the customer needs.

Assess customer needs and expectations on a continuous basis in order to enhance the experience.

Apply a set of professional ethics and code of conduct to ensure the integrity of the cultural and natural environment and to ensure the integrity of the interpretation thereof.

Apply a range of presentation techniques appropriate to the audience, context and client profile.

UNIT STANDARD CCFO SCIENCE

Use of science and technology relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply knowledge of various products as appropriate to the customer needs.

UNIT STANDARD CCFO DEMONSTRATING

Inter-relatedness of systems relates to the following specific outcomes:

Carry out the designed and planned guided experience (either designed by themselves or by a third party) and adapting it to unforeseen challenges.

Apply the principles of interpretation to selected cultural and natural landscapes.

Assess customer needs and expectations on a continuous basis in order to enhance the experience.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of:

1. Respect for ecological processes and cultural integrity.
2. Accepting and maintaining a non-discriminatory attitude towards diversity including, For example/Range: differences in gender, race, religion, physical ability and culture.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	20155	National Certificate: Tourism: Guiding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2009-09-09	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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