SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Applying CFTA Retail/Wholesale practices

SAQA US ID	UNIT STANDARD TITLE
8263	Applying CFTA Retail/Wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2006-12-03	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-12-03		2010-12-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit is an elective standard towards the qualification National Certificate in Retail/Wholesale processes. It provides entry access to this specialised part of the sector and also sets the benchmarks for world best CFTA practices

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Verbal communication in English to NQF 1 equivalent

UNIT STANDARD RANGE

Ranges of CFTA merchandise including clothing, footwear, textiles, accessories, beauty products, jewellery?

Merchandise characteristics including sizes, fabrications, washing instructions, product care?

Customer requests including stock availability, size availability?

Packing and packaging techniques including bagging, boxing, wrapping, folding, hanging?

Merchandising issues including fashion ideas, seasonal trends, stock levels, departmental contributions

Techniques for co-ordinating visual merchandise displays including colour, life styles, branding?

Merchandising knowledge and abilities including housekeeping, handling stock, stock departmentalisation, sizing, pricing, merchandise categories, equipment, colour co-ordination, stock presentation

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Identifying product sizes and applying appropriate fitting techniques to satisfy customer requirements?

Presenting and highlighting a range of merchandise characteristics for attracting customer interest in merchandise sales?

Packing customer purchases using a range of techniques for ensuring packaging is appropriate to product and customer requirements?

Assisting customers to select appropriate merchandise by offering advice on fashion and seasonal trends? Responding to a range of customer requests and communicating merchandising issues and suggestions to line management?

Applying a range of knowledge and skills when merchandising CFTA products in accordance with set standards and current fashion trends

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The demonstrated ability to make decisions and consider options when:

ASSESSMENT CRITERION NOTES

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation against this standard will be carried out by the Retail/Wholesale SETA in its ETQA role

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of:?

Categories of merchandise and colour co-ordinations?

Components of merchandise and relevant sizes?

Techniques for packing different categories of merchandise?

Awareness of fashions and seasonal trends?

Understanding of stock levels and departmental contributions?

Basic principles of merchandising CFTA products in retail/wholesale outlets?

Organisational housekeeping procedures and standards?

Organisational stock handling procedures and standards?

Principles of visual merchandise display? Techniques for interacting with customers and interpreting customer requirements relating to changing fashions and seasonal trends

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when assisting customers with merchandise selections by determining appropriate sizes, colour co-ordinations and styles in accordance with customer requirements

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities when assembling merchandise displays so that sufficient time is allowed for creative thought when planning colour combinations and eye-catching displays

UNIT STANDARD CCFO COLLECTING

Collect, organise, analyse and critically evaluate information when responding to customer requests so that needs are accurately interpreted and appropriate suggestions made to line management for improvements to CFTA merchandise and customer service

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when presenting and highlighting product characteristics to increase customer awareness of quality and style of different categories of CFTA merchandise

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce all of the following types of evidence:

This evidence should be evaluated by a registered CFTA Retail/Wholesale assessor:?

Identify the different product categories stocked by the CFTA retail/wholesale sector?

Demonstrate a range of basic characteristics for the different categories of CFTA products?

Describe fashion/seasonal trends currently influencing demand for different categories of CFTA products?

Perform various techniques for assisting customers with sizing, fitting and meeting customer requirements for different categories of CFTA products? Match packaging techniques to the appropriate CFTA products?

Arrange displays for different categories of CFTA products, applying colour co-ordination techniques for enhancing visual presentation of displays

Evaluate stock levels and determine stock replenishments for a given range of CFTA product displays

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	13718	National Certificate: Retail and Wholesale Processes	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2006-12-03	W&RSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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