SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Salon support services 
SAQA US ID UNIT STANDARD TITLE
7274  Salon support services 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2001-06-13  2004-06-13  SAQA 0936/01 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-06-13   2008-06-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard are capable of demonstrating the knowledge and skills required for efficiency in Salon Support Services. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Numeracy, literacy, communication and language skills equal to a NQF Level 1 Certificate. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain and describe the ordering and receiving stock from a supplier. 
OUTCOME NOTES 
Explain and describe the ordering and receiving stock from a supplier to ensure the correct quantity and quality of stock is available. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Stock is ordered from the supplier, using appropriate method. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 2 
2. Stock is received from the supplier. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 3 
3. Items received are checked against the delivery note, invoice or order according to salon procedures. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 4 
4. Stock received is recorded in the salon's stock book. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 5 
5. Stock received is unpacked. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 6 
6. Stocktaking is done cleanly, neatly methodically, carefully and accurately. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 7 
7. Stocktaking is checked for accuracy. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 8 
8. Stock is stored in the appropriate manner. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 9 
9. Products are decanted, and/or measured, and/or diluted, as required. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 10 
10. The difference between a mixture, a solution, an emulsion and a compound is explained, orally or in writing. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 11 
11. The standard international units for measurement of mass and volume are explained, orally or in writing. 

SPECIFIC OUTCOME 2 
Check items received against an invoice or stock book. 
OUTCOME NOTES 
Check items received against an invoice or stock book; unpack; open; decant; measure and dilute products where necessary and record their use according to instructions and salon procedures. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
9. Products are decanted, and/or measured, and/or diluted, as required. 
ASSESSMENT CRITERION NOTES 
. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 2 
10. The difference between a mixture, a solution, an emulsion and a compound is explained, orally or in writing. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 3 
11. The standard international units for measurement of mass and volume are explained, orally or in writing. 

ASSESSMENT CRITERION 4 
1. Stock is ordered from the supplier, using appropriate method. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 5 
2. Stock is received from the supplier. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 6 
3. Items received are checked against the delivery note, invoice or order according to salon procedures. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 7 
4. Stock received is recorded in the salon's stock book. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 8 
5. Stock received is unpacked. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 9 
6. Stocktaking is done cleanly, neatly methodically, carefully and accurately. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 10 
7. Stocktaking is checked for accuracy. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

ASSESSMENT CRITERION 11 
8. Stock is stored in the appropriate manner. 
ASSESSMENT CRITERION RANGE 
Products, tools, equipment and materials.
 

SPECIFIC OUTCOME 3 
Explain and describe the successful handling of salon business by telephone. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Identity of self and other party is established. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 2 
2. Reason for call is identified. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 3 
3. Information is noted. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 4 
4. Required information is given. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 5 
5. Conversation is opened and closed in a businesslike manner. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 6 
6. Information received is conveyed to appropriate person. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 7 
7. Telephone directory and dialling code are used correctly. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 8 
8. Procedure for using telephone emergency services is stated or written. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 9 
9. Procedure for reporting a faulty line is stated or written. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls.
 

ASSESSMENT CRITERION 10 
10. Proper telephone etiquette is demonstrated in the salon. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls
 

ASSESSMENT CRITERION 11 
11. Proper telephone etiquette is discussed orally or in writing. 
ASSESSMENT CRITERION RANGE 
Receiving and making telephone calls
 

SPECIFIC OUTCOME 4 
Demonstrate the correct calculation and supply the final price for services rendered. 
OUTCOME NOTES 
Demonstrate the correct calculation and supply the final price for services rendered and products bought by the clients. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. A cash till is correctly operated where applicable. 
ASSESSMENT CRITERION RANGE 
Cash and non-cash payments.
 

ASSESSMENT CRITERION 2 
2. Client's account, including VAT is calculated correctly. 

ASSESSMENT CRITERION 3 
3. Correct change is given to client. 

ASSESSMENT CRITERION 4 
4. The items sold are recorded. 

ASSESSMENT CRITERION 5 
5. In case of non-cash payment, the validity of cheque payment is checked. 

ASSESSMENT CRITERION 6 
6. In case on non-cash payment, sales vouchers are correctly completed. 

ASSESSMENT CRITERION 7 
7. Salon's procedure for accepting non-cash payments is explained. 

ASSESSMENT CRITERION 8 
8. The different documentation used in the salon is listed. 

SPECIFIC OUTCOME 5 
Explain and describe the effective keeping of salon records. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Analysis cards are filed according to prescribed salon system. 
ASSESSMENT CRITERION RANGE 
Analysis cards.
 

ASSESSMENT CRITERION 2 
2. Stock sheets are filed according to prescribed salon system. 
ASSESSMENT CRITERION RANGE 
Stock sheets.
 

ASSESSMENT CRITERION 3 
3. Reconciliation sheets are filed according to prescribed salon system. 

ASSESSMENT CRITERION 4 
4. The importance of maintaining a filing system on a daily basis is explained. 


UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Identify materials in store and in the salon.
Check quantities of materials and equipment in store and in the salon.
The procedures for storing clean and soiled equipment and materials.
Correct rotation of stock.
Correct storage of hairdressing products.
The importance of maintenance of adequate stores and the reasons for this.
The procedure for counting items in stock and on delivery.
Client account procedures.
The calculation of VAT.
The "safety" procedures when dealing with non-cash payment.
Telephone procedures.
Telephone etiquette.
Record keeping systems. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made.

The ability to handle salon support services effectively in a salon demand from the learner the ability to identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. 

UNIT STANDARD CCFO COLLECTING 
Collect, analyse, organise and critically evaluate information.

The ability to handle stock and keep records thereof demands from the learner the ability to collect, analyse, organise and critically evaluate information. 

UNIT STANDARD CCFO COMMUNICATING 
Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.

In order to handle salon business by telephone successfully and to calculate and supply the final price for services rendered, the learner must be able to communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation. 

UNIT STANDARD CCFO SCIENCE 
Use science and technology effectively and critically, showing responsibility towards the environment and health of others.

The ability to use the cash register effectively and to maintain a record keeping system demand from the learner the knowledge and skills of how to use science and technology effectively and critically, while showing responsibility towards the environment and health of others. 

UNIT STANDARD NOTES 
This unit standard will be continuously assessed by means of formative assessment.

Formative assessment tools:

Written tests
Observation in the work place
Logbook
Assignment

Summative assessment tool:

Written test
Demonstration

Integrated modular assessment

This unit standard will be assessed together with the Unit standards 'Induction to hairdressing training', 'Retailing' and 'Proficiency in hairdressing services' as part of the Integrated Modular Assessment for Proficiency in all salon services.

Professional manner is assessed according to aspects such as ethical standards, personal and interpersonal skills, body language, tone of voice, posture and personal appearance. 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Elective  20152   National Certificate: Ladies Hairdressing  Level 4  NQF Level 04  Passed the End Date -
Status was "Registered" 		 2004-06-13  SERVICES 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
NONE 


All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.