SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Effect and Monitor the release of credit cards to cardholders in a banking environment

SAQA US ID	UNIT STANDARD TITLE
7170	Effect and Monitor the release of credit cards to cardholders in a banking environment
ORIGINATOR
SGB Financial Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Finance, Economics and Accounting
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	31
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2004-08-11	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-08-11		2008-08-11

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
114748	Effect and monitor the release of debit and credit cards to cardholders in a banking environment	Level 3	NQF Level 03	6

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for people who are responsible for ensuring that all cards issued, reach their intended destination. People credited with this unit standard are able to administer the collection of cards by cardholders or authorised representative, to handle undelivered card items and to resolve queries regarding credit cards not received.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Open

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Administer the collection of cards by cardholders at point of representation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Card items for collection are received and recorded as per company specifications.

ASSESSMENT CRITERION RANGE

Recording includes but is not limited to register entries and acknowledgment of receipt.

ASSESSMENT CRITERION 2

2. Cards are prepared for safekeeping as per company specifications.

ASSESSMENT CRITERION RANGE

Include, but not limited to vault, dual control and filing method.

ASSESSMENT CRITERION 3

3. Cardholders are positively identified on release of cards.

ASSESSMENT CRITERION RANGE

Include, but not limited to recognised identification documents and letters of authorisation in terms of collection by third party.

ASSESSMENT CRITERION 4

4. The collection of cards is monitored and outstanding items are investigated as per company specifications.

ASSESSMENT CRITERION 5

5. Unsuccessful location of cardholders are recorded and card items are returned as undelivered as per company specifications.

SPECIFIC OUTCOME 2

Handle undelivered card items.

OUTCOME RANGE

Card items returned as undelivered by branches, couriers and post office.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Undelivered items are received and verified against dispatching list according to company specific regulations.

ASSESSMENT CRITERION RANGE

Include, but not limited to receipt and opening of mail in security area and dual control.

ASSESSMENT CRITERION 2

2. Returned cards are recorded and destroyed according to company specifications.

ASSESSMENT CRITERION RANGE

Recording includes, but is not limited to imposing a return status on the card record, statistical records and register on returned items.

ASSESSMENT CRITERION 3

3. Reason for not being delivered is investigated in accordance with company specifications.

ASSESSMENT CRITERION RANGE

Investigation includes, but is not limited to system inquiries e.g. client name and address; follow-up and confirmation with client.

ASSESSMENT CRITERION 4

4. Card record is rectified as per findings.

ASSESSMENT CRITERION 5

5. Where applicable, instructions to re-issue cards are given as per company specifications.

ASSESSMENT CRITERION 6

6. Card items are re-dispatched in accordance with updated card record details and company specifications.

SPECIFIC OUTCOME 3

Resolve queries regarding cards not received.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Information regarding query is received and logged as per company specifications.

ASSESSMENT CRITERION RANGE

Queries may initiate from, but are not limited to clients, branches and internal departments e.g. call centres.

ASSESSMENT CRITERION 2

2. Delivery method used is determined.

ASSESSMENT CRITERION 3

3. Proof of delivery is requested and obtained.

ASSESSMENT CRITERION RANGE

Include, but not limited to courier tracking number and signature of recipient and unique number of item in terms of post office delivery.

ASSESSMENT CRITERION 4

4. Findings of investigation are recorded as per company specifications.

ASSESSMENT CRITERION 5

5. Relevant parties are advised on location of cards as per query received.

ASSESSMENT CRITERION 6

6. Cards that could not be traced, are cancelled and instructions to re-issue cards are given as per company specifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Learners are able to:

Interpret and apply the Visa and MasterCard rules and regulations per type of "situation".
Interact and communicate effectively with concerned parties in resolving queries.
Track and trace an item per delivery method used e.g. post office, couriers and "for collection".
Resolve queries in an effective, efficient and value-added manner.
Indicate the security requirements regarding safekeeping of cards.
Operate company specific card system to capture, locate and extract information.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

The learner is able to identify and solve problems when resolving queries regarding cards not received, ensuring complete and accurate documentation for decision making and determination of cause of action.

UNIT STANDARD CCFO WORKING

The learner is able to work effectively with others when effecting and monitoring the release of credit cards to cardholders, ensuring the timeous and correct releasing of credit cards.

UNIT STANDARD CCFO ORGANISING

The learner is able to organise and manage his/her activities responsibly and effectively, when effecting and monitoring the release of credit cards to cardholders, ensuring that cards reach their intended destination timeuosly.

UNIT STANDARD CCFO COLLECTING

The learner is able to collect, organise and critically evaluate information when administering the collection of cards by cardholders, ensuring the positive identification of cardholders.

UNIT STANDARD CCFO SCIENCE

The learner is able to use technology effectively when capturing, updating and extracting information, ensuring complete and accurate information is available on systems.

UNIT STANDARD CCFO DEMONSTRATING

The learner is able to demonstrate an understanding of the relationship between internal departments, clients and other companies and the importance of networking to effectively effect and monitor the release of credit cards to cardholders.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 114748, which is "Effect and monitor the release of debit and credit cards to cardholders in a banking environment", 6 credits, NQF Level 3, as from 11 Aug 2004.

Legal Requirements:

Visa and MasterCard Rules and Regulations.

Assessment against unit standard:

Assessment practices against this unit standard should meet the requirements of established assessment principles, such as validity, reliability and fairness. Assessment activities and tools, which are appropriate to the context in which learners are working, should be used. The assessment should ensure that all the specific outcomes, critical cross-field outcomes, and essential embedded knowledge are assessed. Learners are required to demonstrate that they can perform the specific outcomes with understanding and reflexivity and, where applicable, within all the situations and circumstances defined by the range statement(s).

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	20184	National Certificate: Banking	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	BANKSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Fachs Business Consulting and Training
2.	Octomate Education Pty Ltd
3.	SIGNA ACADEMY (PTY) LTD
4.	Standard Bank Personal and Business Banking
5.	Trainers Without Borders