SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Control the processing of missing and rejected items within a banking environment

SAQA US ID	UNIT STANDARD TITLE
7128	Control the processing of missing and rejected items within a banking environment
ORIGINATOR
SGB Financial Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Finance, Economics and Accounting
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2004-08-11	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2005-08-11		2008-08-11

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
114769	Control the processing of missing and rejected items within a banking environment	Level 3	NQF Level 03	5

PURPOSE OF THE UNIT STANDARD

Persons credited with this unit standard will be able to check and scrutinsie reports, contact agent banks about mismatches and irregularities, control and monitor incident reports and handle escalated queries.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

This unit standard should be completed in conjunction with the unit standard to process rejected and missing items (BO 014).

UNIT STANDARD RANGE

Local clearances, codeline clearing rejections of own cheques, unpaid cheques, unpaid ACB debit order documents, carrier envelopes, MICR and non-MICR items.

UNIT STANDARD OUTCOME HEADER

Check and scrutinise reports

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Check and scrutinise reports.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The reports to be scrutinised are obtained as per the bank's procedures.

ASSESSMENT CRITERION RANGE

Including but not limited to ACB reports, code line clearing summary, mismatch reports, rejects summary.

ASSESSMENT CRITERION 2

2. Items are checked for correct actioning as required by the bank.

ASSESSMENT CRITERION 3

3. Reports are scrutinised for irregularities and mismatches as required by the bank.

ASSESSMENT CRITERION 4

4. Irregularities and mismatches are recorded as required by the bank.

SPECIFIC OUTCOME 2

Contact agent banks about mismatches and irregularities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Agent banks are contacted for confirmation that code line clearances have been received and customers debited as required by the bank.

ASSESSMENT CRITERION 2

2. Requests are made for items still not received from agent banks to be sent through according to the bank's procedures.

SPECIFIC OUTCOME 3

Control and monitor incident reports.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Incident reports raised by code line clearing clerks are received as per the bank's procedures.

ASSESSMENT CRITERION 2

2. Steps are taken to ensure that an answer or solution is received within a reasonable time as required by the bank's policy.

SPECIFIC OUTCOME 4

Attend to escalated queries.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The nature of the escalated query received is identified according to the bank's policy.

ASSESSMENT CRITERION 2

2. The escalated query is attended to as required by the nature of the query and the bank's procedures.

ASSESSMENT CRITERION 3

3. All queries are attended to timeously and in a manner that promotes customer service.

ASSESSMENT CRITERION 4

4. Administrative tasks relating to the query are completed in the manner required by the bank.

ASSESSMENT CRITERION RANGE

Including but not limited to report, notify, record details of escalated query

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification
and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

an understanding of all relevant banking policies and procedures.

an understanding of the workflow.

operating and computer systems knowledge sufficient to locate the necessary information and complete the task.

an understanding of operational risk.

knowledge of ACB procedures, systems and reports

knowledge of interbank message formats

knowledge of procedures for dealing with MICR items lost in transit

relevant security precautions.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

To identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when steps are taken to ensure that an answer or solution is received within a reasonable time as required by the bank's policy.

UNIT STANDARD CCFO WORKING

To work effectively with others as a member of a team, group, organisation and community when the reports to be scrutinised are obtained as per the bank's procedures.

UNIT STANDARD CCFO ORGANISING

To organise and manage oneself and one's activities responsibly and effectively when the escalated query is attended to as required by the nature of the query and the bank's procedures.

UNIT STANDARD CCFO COLLECTING

To collect, organise and critically evaluate information when reports are scrutinised for irregularities and mismatches as required by the bank.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 114769 which is: "Control the processing of missing and rejected items within a banking environment", 5 credits, NQF level 3 as from 11 Aug 2004.

Legal Requirements:

All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	20184	National Certificate: Banking	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	BANKSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Fachs Business Consulting and Training
2.	Octomate Education Pty Ltd
3.	SIGNA ACADEMY (PTY) LTD
4.	Trainers Without Borders