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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate and explain the importance of deportment in the workplace 
SAQA US ID UNIT STANDARD TITLE
377500  Demonstrate and explain the importance of deportment in the workplace 
ORIGINATOR
Task Team - Beauty and Skin Care 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114782  Demonstrate, monitor and manage deportment and the importance of image in the workplace  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for a person working within the beauty salon environment. People credited with this unit standard are able to explain the concept of deportment and its importance in the workplace.

The qualifying learner is able to:
  • Apply the communication skills for effective customer service in the workplace.
  • Demonstrate deportment in the workplace.
  • Maintain good conduct, behaviour and discipline in the workplace. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in:
  • Communication skills at NQF Level 3.
  • Mathematical literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Communication skills include but not limited to body language, non-verbal communication, gestures, posture, facial expression, touch, walking, eye contact, dress and grooming.
  • Deportment includes but is not limited to posture, standing position, sitting position and slouching. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Apply communication skills for effective customer service in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Methods of communication are explained in terms of creating a professional image in the beauty environment. 
    ASSESSMENT CRITERION RANGE 
  • Methods of communication includes but are not limited to verbal and non-verbal communication, written, presentations and letters.
  • Verbal communication includes but is not limited to words, sound, speaking and language. Non-verbal communication include but is not limited to body language, eye contact, smile, facial expression, gestures, posture, voice, space and adornment.
     

  • ASSESSMENT CRITERION 2 
    The significance of non-verbal and verbal communication in beauty environment is explained within the context of maintaining a customer/salon technician relationship. 

    ASSESSMENT CRITERION 3 
    The importance of interpersonal skills is explained within the context of active listening to interpret client messages and give feedback. 
    ASSESSMENT CRITERION RANGE 
    Interpersonal skills include but are not limited to active listening, reflective listening dealing with one-to-one interfaces.
     

    SPECIFIC OUTCOME 2 
    Demonstrate deportment in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of deportment is explained in terms of image, personal presentation and appearance, style and well-being in a beauty salon industry. 
    ASSESSMENT CRITERION RANGE 
    Personal appearance, style and wellbeing include but are not limited to the importance of appearance and style in the hair and beauty industries and expected standards of personal presentation; the impact of lifestyle choices, including opportunities for improvement and own personal style and lifestyle preferences.
     

    ASSESSMENT CRITERION 2 
    Regulations relating to dress and grooming are applied in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    The importance of dress code, personal hygiene and behaviour is explained within the context of how they improve personal image in the workplace. 

    ASSESSMENT CRITERION 4 
    Causes and outcomes of poor posture are identified and explained with examples. 

    ASSESSMENT CRITERION 5 
    Good posture is explained with examples. 

    ASSESSMENT CRITERION 6 
    Deportment is applied in the workplace with examples. 

    SPECIFIC OUTCOME 3 
    Maintain good conduct, behaviour and discipline in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Principles of good conduct and discipline are explained in accordance with organisational requirements. 

    ASSESSMENT CRITERION 2 
    Personal standards required of a professional in the beauty and nail industry is explained in own work context. 

    ASSESSMENT CRITERION 3 
    Guidelines of deportment in the workplace is explained in the context of creating awareness of deportment requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Positive personal image in the workplace.
  • Personal hygiene and good behaviour in the workplace.
  • Body language and other non-verbal communication methods.
  • Normal posture during standing, sitting and walking.
  • Listening skills.
  • Verbal communication skills. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively to ensure proper deportment is displayed at all times. 

    UNIT STANDARD CCFO COLLECTING 
  • Collect, analyse, organise and critically evaluate information pertaining to own communication skill in relation to deportment aspects.
  • Collect, evaluate, organise and critically evaluate information pertaining to deportment and image. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by utilising positive body language and deportment to convey messages. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where non-verbal communication affects the overall communication with clients. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 114782, "Demonstrate, monitor and manage deportment and the importance of image in the workplace", Level 3, 2 credits.

    Recognition of Prior Learning:
    Yes. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80646   Further Education and Training Certificate: Beauty and Nail Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.