SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop strategy for managing community management agreements 
SAQA US ID UNIT STANDARD TITLE
377061  Develop strategy for managing community management agreements 
ORIGINATOR
Task Team - Commercial Property 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard specifies the outcomes required to establish and coordinate a community management agreement. It requires the ability to develop effective strategies to manage the operational, resource and maintenance needs of assets and to review and evaluate those strategies. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner accessing this standard is competent in Communication and Mathematical Literacy at NQF Level 3 or equivalent. 

UNIT STANDARD RANGE 
Relevant people may include clients, consumers, government personnel, legal representatives, management and colleagues, members of industry associations.

Clients may include agents or third parties for owners, in-house staff and office contractors, owner corporations, body corporate and community title groups, potential and existing owners, prospective and existing tenants, strata companies.

Organisational requirements may be outlined and reflected in access and equity principles and practice guidelines, agency policies and guidelines, business and performance plans, complaint and dispute resolution procedures, goals, objectives, plans, systems and processes, legal and ethical requirements and codes of practice, mission statements and strategic plans, OCHSA policies, procedures and programs, policies and procedures in relation to client service, quality and continuous improvement processes and standards, quality assurance and procedure manuals or sales, marketing and leasing management procedure manuals.

Legislative requirements may be outlined and reflected in South African standards, and quality assurance and certification requirements, award and enterprise agreements, consumer protection, freedom of information, home building requirements, privacy requirements, public health, relevant federal, and state or territory legislation that affects organisational operation, including: anti-discrimination and diversity, environmental issues, BEE, industrial relations, OCHSA, relevant industry codes of practice, strata, community and company titles, tenancy agreements, trade practices and trade practices laws and guidelines.

Analysis may include computer modeling, examination of cash flows and other financial projections, examination of collected data, quantitative and qualitative analysis, probability analysis, time series recognition.

Risks may relate to changes to regulations and legislation, client and staff satisfaction, competition, emergencies and disasters or fire and security. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Establish agreement requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Management agreement requirements are established in consultation with relevant people according to client, organisational and legislative requirements. 

ASSESSMENT CRITERION 2 
Registered plans are accessed and interpreted to establish user and contractual obligations according to legislative requirements. 

ASSESSMENT CRITERION 3 
Relevant legislation is interpreted to establish user, contractual and legislative requirements. 

ASSESSMENT CRITERION 4 
Cost share arrangements are identified through systematic analysis of use of shared assets and facilities. 

ASSESSMENT CRITERION 5 
Risk assessment is conducted on expected management agreement outcomes according to organisational procedures. 

ASSESSMENT CRITERION 6 
Industry benchmarks are analysed and compared with expected outcomes in line with organisational procedures. 

SPECIFIC OUTCOME 2 
Prepare agreement. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Management agreement is prepared in required format, style and structure and presented to relevant people within agreed time-frame. 

ASSESSMENT CRITERION 2 
Roles and responsibilities associated with implementation of management agreement are clearly defined and documented. 

ASSESSMENT CRITERION 3 
Cost share arrangements are negotiated and agreed between users according to identified client needs. 

ASSESSMENT CRITERION 4 
Suitable insurance coverage is researched and negotiated based on identified management agreement requirements. 

ASSESSMENT CRITERION 5 
Risk management plan to identify, assess and control risks is developed and incorporated into management agreement according to legislative and organisational requirements. 

ASSESSMENT CRITERION 6 
Financial, physical and human resource requirements are identified according to management agreement and organisational requirements. 

SPECIFIC OUTCOME 3 
Organise resources and support processes. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Appropriate resources and support processes are negotiated and confirmed with relevant people according to organisational procedures. 

ASSESSMENT CRITERION 2 
Continuous suitable insurance cover is maintained based on client and legislative requirements. 

ASSESSMENT CRITERION 3 
Organisational rate schedules and conditions are applied to established costings where appropriate according to organisational requirements. 

ASSESSMENT CRITERION 4 
Information related to implementation support requirements is distributed using established communication channels. 

ASSESSMENT CRITERION 5 
Operational and maintenance schedule is developed which details a range of activities and time lines that accurately reflect client and organisational requirements. 

ASSESSMENT CRITERION 6 
Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures. 

SPECIFIC OUTCOME 4 
Review and evaluate management agreement. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Management agreement is reviewed and evaluated in consultation with relevant people using appropriate communication techniques. 

ASSESSMENT CRITERION 2 
Systematic review processes and established evaluation methods are identified and used to assess processes and outcomes. 

ASSESSMENT CRITERION 3 
Evaluation results are documented using business equipment and technology and presented to relevant people for feedback according to applicable OCHSA and organisational requirements. 

ASSESSMENT CRITERION 4 
Recommendations for improving project processes are implemented where possible according to organisational requirements. 

ASSESSMENT CRITERION 5 
Information is securely maintained with due regard to client confidentiality, and legislative and organisational requirements. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Administration of property usage plans.
  • Building codes and relevant South African standards.
  • Contract law with regard to property use.
  • Lease rights and responsibilities.
  • Limitations of work role, responsibility and professional abilities.
  • Monitoring and evaluation systems.
  • OCHSA issues and requirements.
  • Organisational and professional procedures.
  • Ethical practices and business standards.
  • Project management concepts and principles.
  • Relevant national and local government regulations related to:
    > Anti-discrimination.
    > Consumer protection.
    > Environmental issues.
    > Equal employment opportunity (BEE).
    > Financial probity.
    > Franchise and business structures.
    > Industrial relations.
    > OCHSA.
    > Privacy.
    > Property sales, leasing and management.
    > Risk analysis techniques.
    > Risk management associated with property use. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to develop a community management agreement. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to perform activities involved in developing the community management agreement. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by researching, preparing, implementing and reviewing the community management agreement in line with the organizational requirements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to produce an accurate community management agreement. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to explainall aspects of the community management agreement. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment when using the internet to research the activities involved in preparing the community management agreement. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognizing that the activities included in the community management agreement do not exist in isolation and are affected by internal and external factors. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that community management agreement activities meet organisational requirements and add value to own work context and service delivery. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  79626   Further Education and Training Certificate: Commercial Property and Facilities Management  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.