| Clients may include financial institutions, fund managers, individuals, internal and external property groups and investment organisations.
Organisational requirements may be outlined and reflected in access and equity principles and practice guidelines, business and performance plans, complaint and dispute resolution procedures, goals, objectives, plans, systems and processes, legal and ethical requirements and codes of practice, mission statements and strategic plans, OCHSA policies, procedures and programs, policies and procedures in relation to client service, quality and continuous improvement processes and standards, quality assurance and procedure manuals.
Relevant people may include Accountants, agents, clients, government personnel, interested parties, legal representatives, management and colleagues, members of industry associations, taxation specialists.
Relevant documentation may relate to building codes, current and planned property or site developments, deposited, survey and other plans and maps, depreciation schedules, land title and zoning, leasing rates, legal status, management policy and procedures, marketing services, permits, rates notices, sales information, taxation papers, tenancy and other contracts or leases.
OCHSA issues and requirements organisational and professional procedures, ethical practices and business standards, project assessment methods, relevant national and local government regulations related to: Anti-discrimination, consumer protection, environmental issues, Employment Equity (EE) or Black Economic Empowerment (BEE), financial probity, franchise and business structures, industrial relations, OCHSA, Privacy, property sales, leasing and management, sources of industry and market information, types of property markets and value management.
Legislative requirements may be outlined and reflected in South African standards, and quality assurance and certification requirements, award and enterprise agreements, consumer protection, freedom of information, home building requirements, privacy requirements, public health, relevant federal, and state or territory legislation that affects organisational operation, including: Anti-discrimination and diversity, environmental issues, BEE, industrial relations, OCHSA, relevant industry codes of practice, strata, community and company titles, tenancy agreements, trade practices and trade practices laws and guidelines.
Specialist advice may be sought from Architects, bankers and financiers, developers, land economists, members of industry associations, planners, solicitors, taxation and accounting practitioners, valuers.
Sources of information may include Consultants, industry and organisational databases, information services, press clippings, published industry data, including industry indices, third parties and trade journals.
Analysis may include computer modeling, examination of cash flows and other financial projections, examination of collected data, quantitative and qualitative analysis, probability analysis, time series recognition.
Communication techniques may include active listening, clear presentation of options, consultation methods, culturally inclusive and sensitive engagement techniques, questioning to clarify and confirm understanding, seeking feedback, two-way interaction, using language and concepts appropriate to cultural differences and verbal or non-verbal language.
Environment may relate to Competitors, environmental issues, such as water, noise and air, financial markets, leasing and tenanting arrangements or prospects, market share, neighbours, property stakeholders, situational issues, size, location and nature of property, stability of property, industry and market.
Comparative market data may include best practice information, national and international benchmarking and inter-organisation comparison data.
Risk factors that may influence the complexity of the feasibility study may include constraints on use, existing land use and ownership, government zoning and restrictions, project financing, staging of investment or development, structure of leases or type and number of tenants.
Contingencies may relate to budget constraints, building delays, competing work demands of contractor, environmental factors, such as time and weather, industrial disputes, non-availability of resources and materials, public holidays and shut-down periods, equipment and technology breakdown, unforeseen incidents, workplace hazards, risks and controls.
Consultative processes may include face-to-face meetings, telephone, facsimile and written communication.
Benchmarks may include: building operational costs, business strategy parameters, economic parameters, financial constraints, historical operational costs, industry published building occupation data, market expectations, research data, and statutory costs.
Market conditions may relate to availability of alternatives, business confidence, economic conditions or level of competition.
Business equipment and technology may include computers, data storage devices, email, facsimile machines, internet, extranet and intranet, photocopiers, printers, scanners, software applications, such as databases and word applications.