SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Implement and manage customer specific workplace requirements 
SAQA US ID UNIT STANDARD TITLE
377002  Implement and manage customer specific workplace requirements 
ORIGINATOR
Task Team - Commercial Property 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard specifies the outcomes required to monitor the design and ongoing use of space in the property industry. It requires the ability to determine space requirements, analyse compliance with lease agreements and make recommendations on space optimisation and efficiency. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner accessing this standard is competent in Communication and Mathematical Literacy at NQF Level 3 or equivalent. 

UNIT STANDARD RANGE 
  • Space may include buildings, car parking, facilities, land, lettable areas and properties.
  • Relevant people may include Agents, clients, government personnel, legal representatives, members of industry associations, property owners, site personnel, supervisors and colleagues and tenants.
  • Organisational requirements may be outlined and reflected in access and equity principles and practice guidelines, business and performance plans, complaint and dispute resolution procedures, goals, objectives, plans, systems and processes, legal and ethical requirements and codes of practice, mission statements and strategic plans, OHCSA policies, procedures and programs, policies and procedures in relation to client service, quality and continuous improvement processes and standards, quality assurance and procedure manuals.
  • Clients may include Bankers, company management, fund managers, fund providers, government and legal instruments or agencies institutions, internal and external property groups, owner-occupiers, private investors, property agents, property owners and tenants.
  • Interpersonal techniques may include active listening, clear presentation of options, consultation methods, culturally inclusive and sensitive engagement, techniques, questioning to clarify and confirm understanding, seeking feedback, two-way interaction, using language and concepts appropriate to cultural, differences and verbal or non-verbal language. Relevant documentation may include building codes, contracts, lease agreements, licenses, maps, permits, plans, spatial guidelines, specifications.
  • Specialist advice may be sought from architects, bankers and financiers, builders, business consultants, government officials, investment consultants, members of industry associations, planners, real estate agents, solicitors, subcontractors, technical experts and valuers.
  • Legislative requirements may be outlined and reflected in South African standards, codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law, environmental and zoning laws affecting access, security, access and property use, general duty of care to clients, home building requirements, local regulations and by-laws, privacy laws applying to owners, contractors and tenants, quality assurance and certification requirements, relevant legislation that affects organisational operation, including anti-discrimination and diversity, environmental issues, EE, industrial relations, OCHSA, strata, community and company titles, tenancy agreements, trade practices laws and guidelines.
  • Variations may relate to changes to agreed terms for use of space changes to fittings and fixtures, work outside or producing results outside the terms and conditions of contract.
  • Spatial guidelines may include building codes, building services corporation policy include building services corporation policy, fit-out guidelines, industry practices and industry trends. Business equipment and technology may include Computers, data storage devices, email, facsimile machines, internet, extranet and intranet, photocopiers, printers, scanners, software applications, such as databases and word applications.
  • Business equipment and technology may include Computers, data storage devices, email, facsimile machines, internet, extranet and intranet, photocopiers, printers, scanners, software applications, such as databases and word applications. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine space use requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Space use requirements are agreed to in consultation with relevant people according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Client needs are assessed and clarified using appropriate interpersonal techniques. 

    ASSESSMENT CRITERION 3 
    Lease terms and conditions are determined from relevant documentation and compared with client needs and appropriate market evidence. 

    ASSESSMENT CRITERION 4 
    Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements. 

    SPECIFIC OUTCOME 2 
    Review space use. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Space use is regularly monitored to ensure compliance with contractual obligations regarding lease and relevant organisational and legislative requirements. 

    ASSESSMENT CRITERION 2 
    Variations to space use requirements are identified and addressed according to organisational policies and procedures. 

    ASSESSMENT CRITERION 3 
    Actual space use is calculated and benchmarked against spatial guidelines to establish degree of space optimisation. 

    ASSESSMENT CRITERION 4 
    Monitoring process, including regular reviews with users, is reliable and makes efficient use of time and resources according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Record and report results. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Recommendations are organised in a format suitable for analysis and dissemination to relevant people according to client and organisational requirements. 

    ASSESSMENT CRITERION 2 
    Identified non-conformances are highlighted in report and referred for future action according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    Space use assessment is supported by verifiable evidence and is consistent with relevant legislative and organisational requirements. 

    ASSESSMENT CRITERION 4 
    Business equipment and technology are used to maintain relevant documentation according to applicable OCHSA, legislative and organisational requirements. 

    ASSESSMENT CRITERION 5 
    Report is distributed to relevant people according to client and organisational requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities.
  • Literacy skills to interpret written and oral information, and complete documentation and report findings.
  • Technical skills to use property-use software and prepare and complete reports.
  • Administration of property usage plans.
  • Contract law with regard to property use.
  • Industry practice and benchmarks.
  • Lease rights and responsibilities.
  • Organisational and professional procedures, ethical practices and business standards.
  • Relevant legislation and local government regulations related to:
    > Anti-discrimination.
    > Consumer protection.
    > Environmental issues, equal employment (EE), financial probity, franchise and business structures, industrial relations, OCHSA, Privacy, property sales, leasing and management and risk management associated with property use. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to design and manage space use according to customer requirements in the Property industry. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to perform the activities required to design and manage space use in the Property industry. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by researching, preparing, implementing and reviewing space use in the Property Industry. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to produce a report according to client and organizational requirements. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to explain all aspects of the design and management of space use in the Property Industry. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment when designing and managing space use according to the customer requirements in the Property industry. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognizing that the activities included in the design and management of space use in the Property Industry do not exist in isolation and are affected by internal and external factors. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that the design and management activities meet organisational requirements and add value to own work context and customer service delivery. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  79626   Further Education and Training Certificate: Commercial Property and Facilities Management  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.