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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply interpretation skills to a guided experience 
SAQA US ID UNIT STANDARD TITLE
335796  Apply interpretation skills to a guided experience 
ORIGINATOR
Task Team - Guiding 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is aimed at individuals who are operating as guides in any of the guiding specialisation areas where communication is applied to interpret the environment for tourism customers within a guided experience. The effective application of presentation and communication skills will enhance the experience for customers, leading to a satisfying guided experience, efficient service provision and benefits to the sub-field as a whole.

On achievement of this unit standard the learner will understand and be able to:
  • Prepare an interpretive presentation so as to enhance a Guided experience applicable to own operational area.
  • Deliver a formal interpretive presentation in support of a Guided experience.
  • Maintain interpretive commentary so as to contribute to a Guided experience. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare an interpretive presentation so as to enhance a guided experience applicable to own operational area. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Data is gathered as it applies to an identified tourism attraction. 
    ASSESSMENT CRITERION RANGE 
  • For tourism attraction includes but is not limited to: a specific place, community, environment, customs, natural and/or cultural heritage, local history, a specific theme as is applicable to a specific guided experience.
  • For data gathering includes but is not limited to: a broad range of resources including printed and electronic media.
     

  • ASSESSMENT CRITERION 2 
    Data is consolidated and contextualised so as to prepare for the addressing of both formal and informal information requirements associated with the guiding environment. 
    ASSESSMENT CRITERION RANGE 
    For information requirements includes: formal presentations and the utilisation of information in the informal provision of interpretive commentary and the addressing of questions from a culturally diverse audience.
     

    ASSESSMENT CRITERION 3 
    Provision is made for different cultural interpretation of a site or attraction and its history so as to make provision for a range of different views and cultural differences. 
    ASSESSMENT CRITERION RANGE 
    For cultural differences provision includes but is not limited to: respect for the dignity and integrity of people, changing and contested perspectives regarding historical backgrounds to sites, avoiding of stereotyping, avoiding of ill-advised or thoughtless use of words, making provision for multi cultural perspectives and sensitivities.
     

    SPECIFIC OUTCOME 2 
    Deliver a formal interpretive presentation in support of a guided experience. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An interpretive presentation on a tourism attraction is delivered suited to the audience needs and profile. 
    ASSESSMENT CRITERION RANGE 
    For presentation criteria includes but is not limited to: presentation structure, an identifiable theme, sufficient and interesting factual detail and information and anecdotes, keeping to time limitations.
     

    ASSESSMENT CRITERION 2 
    Presentation equipment is used effectively in support of a guiding presentation. 

    ASSESSMENT CRITERION 3 
    Audience queries applicable to the presentation and guided experience are addressed through the provision of information that reflects broad-minded sensitivity to the requirements, interests and perspectives of culturally diverse tour groups. 

    ASSESSMENT CRITERION 4 
    The value and impact of a presentation from the perspective of the audience is evaluated so as to address future service delivery in a similar guided experience. 

    SPECIFIC OUTCOME 3 
    Maintain interpretive commentary so as to contribute to a guided experience. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Informal commentary is provided on aspects of a site visited during a guided experience. 
    ASSESSMENT CRITERION RANGE 
    For aspects of a site includes but is not limited to unobserved issues- including the history, heritage, culture, populations and so forth, directly observed issues, including infrastructure, buildings, landmarks, the environment, natural and cultural surrounds applicable to the site, client specific queries and questions.
     

    ASSESSMENT CRITERION 2 
    Informal commentary is provided trough the incorporation of interpretation and communication skills. 
    ASSESSMENT CRITERION RANGE 
    For communication and interpretations skills includes but is not limited to: interesting sharing of facts, inclusion of story-telling and anecdotes, educational, relevant and authentic sharing of information, clear audible speech and presentation.
     

    ASSESSMENT CRITERION 3 
    Insight and understanding of cultural and natural heritage is demonstrated in the maintaining of interpretive commentary. 

    ASSESSMENT CRITERION 4 
    A broad unbiased perspective is provided in the addressing of audience queries on sensitive matters. 
    ASSESSMENT CRITERION RANGE 
    Includes but is not limited to changing and contested perspectives regarding protected areas, national parks and game reserves where these have led to forced removals and alienation from the land, historical battle sites and/or areas where the audience relate differently to aspects of history and local culture, arising disagreements.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing an individual against this unit standard must meet the assessor requirements of the relevant ETQA. In particular, such assessors must demonstrate that they assess in terms of the scope and context defined in all the range statements. Any institution offering learning towards this unit standard must be accredited as a provider with the relevant ETQA.
  • External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Microphone usage.
  • Formal presentation methods.
  • Informal commentary methods.
  • Multi-cultural/multi-perspective methods.
  • Question and answer techniques.
  • Story-telling and anecdote methods.
  • Interpretation with big groups.
  • Interpretation methods with the hard of hearing, partially sighted.
  • Relevant sections of The Constitution, the Bill of rights, the World Tourism Code of Ethics and the South African Heritage Act.
  • Appropriate knowledge pertaining to South Africa's rich and diverse cultural heritage.
  • Relevant interpretation methodologies.
  • Relevant presentation and communication techniques.
  • Appropriate knowledge pertaining to significant heritage site or period of history within their selected area.
  • Relevant aspects of the landscape or natural heritage within their selected area.
  • Relevant aspects of living culture, practises, artefacts, life ways etc within their selected area. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Gathering, evaluation and assessment of information:
  • A broad range of information is handled in the collecting (gathering), analysis and evaluation of information in the preparation and presentation of formal and informal interpretive presentations in a guiding environment. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Effective communication:
  • Effective communication skills are essential and is maintained in the preparation and presentation of both formal and informal interpretive talks. 

  • UNIT STANDARD CCFO SCIENCE 
    Use of science and technology:
  • The use of presentation equipment supports the use of science and technology in the provision of formal and information interpretive. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Personal development:
  • Personal development through responsible citizenship is reflected by an awareness that the country's welfare is bound up with the dignity and integrity of all its peoples. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Values:

    Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of:
  • Ecological and social rights and responsibilities.
  • Sustainable utilisation of the environments in which services are to be provided. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.