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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply knowledge on South Africa to enhance a tourism experience 
SAQA US ID UNIT STANDARD TITLE
335794  Apply knowledge on South Africa to enhance a tourism experience 
ORIGINATOR
Task Team - Guiding 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner achieving this unit standard will be able to use a broad knowledge of South Africa and a local area to enhance a tourist's experience of South Africa. This will enable the enhancement of the local or international tourist's image of the country and its tourism services.

The learner who achieves the credits for this unit standard will be able to apply knowledge of South Africa to support the design of tourism experiences to the benefit of tourists and participants in tourism and related activities.

This versatile unit standard is likely to be useful for anyone in tourism whose work relies for its success on a good level of background information on South Africa. Guides, information officers, tour agents, operators, tourist guides and marketers should all benefit, with consequent advantage to the sub field as a whole.

On achievement of this unit standard the learner will understand and be able to:
  • Use information on South Africa and/or a local area to design a tourism experience in the area of operation.
  • Utilise the ability to maintain currency of knowledge to enhance service levels and the tourism experience.
  • Enhance a tourism experience through the use of sourced information.
  • Maintain communication with clients to enable a positive tourism experience.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes related to the outstanding tourist attractions, natural life, cultural heritage and other features of South Africa. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Use information on South Africa and/or a local area to design a tourism experience in the area of operation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Knowledge of a site or local area is compiled to identify prominent attractions and interests relevant to the area of operation. 
    ASSESSMENT CRITERION RANGE 
  • Area of operation includes but is not limited to nature, culture or adventure tours, guided activities, as well as the context and location as it might apply to the tourism experience.
  • Knowledge includes but is not limited to socio economical, historical, socio political, terrain.
     

  • ASSESSMENT CRITERION 2 
    Consolidated information is used to assist tourists to plan their visit according to needs and requirements. 

    ASSESSMENT CRITERION 3 
    An itinerary is designed based on identified interests, needs and requirements as it applies to the area of operation. 

    ASSESSMENT CRITERION 4 
    A travel plan is designed and costed to incorporate the required attractions in support of the itinerary. 

    ASSESSMENT CRITERION 5 
    Logistical arrangements are concluded according to the travel plan and designed tourism experience. 

    SPECIFIC OUTCOME 2 
    Utilise the ability to maintain currency of knowledge to enhance service levels and the tourism experience. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Credible sources of information are accessed to provide clients with up-to-date information on the tour route, activity, site or area to be visited. 
    ASSESSMENT CRITERION RANGE 
    For "sources of information" includes but is not limited to radio, television, libraries, newspapers, industry publications, tourism brochures and flyers, Internet, discussions with area experts or knowledgeable persons.
     

    ASSESSMENT CRITERION 2 
    Information relevant to the area of operation is sourced and presented so as to demonstrate the retrieval of relevant and up to date information. 
    ASSESSMENT CRITERION RANGE 
    For "Information relevant to the area" includes but is not limited to: traditional food, state of the road, current cultural events, current national issues, facts of interest, historical context.
     

    SPECIFIC OUTCOME 3 
    Enhance a tourism experience through the use of source information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information as it applies to the area of operation is interpreted for clients so as to enhance service levels, tourism experience and their experience of South Africa. 
    ASSESSMENT CRITERION RANGE 
    For "information interpretation" includes but is not limited to current local or regional, controversial, political, socio-economic, actions taken in the country on current issues.
     

    ASSESSMENT CRITERION 2 
    Information is applied to pre-empt alternative arrangement requirements in order to enhance service levels. 
    ASSESSMENT CRITERION RANGE 
    For "information" includes but is not limited to: changes in weather, specified interests expressed by clients, itinerary adjustment requirements due to unexpected situations.
     

    ASSESSMENT CRITERION 3 
    Adjustments to arrangements are concluded according to requirements in support of service levels and the tourism experience. 
    ASSESSMENT CRITERION RANGE 
    For "adjustments" includes but is not limited to the tour route, the itinerary, alternative bookings, accommodation, activities, arrangements, cancellations, approval requirements and agreement from relevant parties regarding adjustments.
     

    SPECIFIC OUTCOME 4 
    Communicate with clients to enable a positive tourism experience. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Adjustments applicable to the tourism experience is communicated to clients to maintain service levels. 
    ASSESSMENT CRITERION RANGE 
    For "adjustments" includes but is not limited to the tour route, the itinerary, alternative bookings, accommodation, activities, arrangements, cancellations.
     

    ASSESSMENT CRITERION 2 
    Clients are advised on appropriate behaviour, conduct and protocol as it applies to the tourism experience. 
    ASSESSMENT CRITERION RANGE 
    Homes, cemeteries, battlefields, heritage sites, places of worship, fauna and flora in natural habitats, sites of cultural interest, littering, cultural sensitivity, permission for taking of photographs.
     

    ASSESSMENT CRITERION 3 
    Clients are advised on personal safety and security issues as they apply to the tourism experience. 
    ASSESSMENT CRITERION RANGE 
    For "personal safety and security" includes but is not limited to group sizes, personal belongings, unsafe areas and activities, awareness of local health issues such as medical (malaria), drinking water, food.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing an individual against this unit standard must meet the assessor requirements of the relevant ETQA. In particular, such assessors must demonstrate that they assess in terms of the scope and context defined in all the range statements.
  • Any institution offering learning towards this unit standard must be accredited as a provider with the relevant ETQA. External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • General geographic knowledge of South Africa.
  • Specific geographical knowledge of the area of operation.
  • World heritage sites.
  • Flagship sites of natural heritage.
  • Flagship sites of cultural heritage.
  • Map work.
  • Broad historical overview of South Africa.
  • Relevant aspects of infrastructure and demography.
  • Relevant social issues.
  • Political history.
  • Data gathering.
  • Itinerary design.
  • Tour plan design.
  • Communication. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving skills are required when providing guidance and assistance to tourists, in planning visits to the site, when suggesting back up plans, when addressing clients' grievances and when implementing contingency measures. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication skills are enhanced in briefing tourists and making necessary arrangements. 

    UNIT STANDARD CCFO SCIENCE 
    Science and technology is required in the process of accessing sources of information. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Personal development through responsible citizenship is encouraged in providing clients with a positive image of South Africa when discussing controversial issues. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  80946   National Certificate: Community Development  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.