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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage the information and institutional knowledge within a function 
SAQA US ID UNIT STANDARD TITLE
264405  Manage the information and institutional knowledge within a function 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for learners who are already managers of functions or aspiring to become managers of functions. This Unit Standard meets the needs of the sector and of the society by providing competent function managers who are able to manage the aspects involved with product or service delivery activities at a strategic level and who require the use of intellectual assets or property to render products or services to clients and/or customers.

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills required to ensure that knowledge management systems, policies and procedures are developed and implemented in order to enhance knowledge and communication strategy of the function/entity.

Learners credited with this standard will be able to:
  • Develop a framework for creating, sharing, capturing and protecting management information and institutional knowledge.
  • Develop a processes for promoting information and knowledge management in the function.
  • Evaluate the processes and practices relating to information and knowledge management.
  • Develop an action plan to address gaps in information and knowledge management processes and practice.
  • Implement a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 5. 

  • UNIT STANDARD RANGE 
    Function refers to the core task or responsibility carried out by a department, directorate or group within an organisation or entity. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a framework for creating, sharing, capturing and protecting management information and institutional knowledge. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The approaches and key concepts of knowledge management are applied within the context of the function. 
    ASSESSMENT CRITERION RANGE 
  • Approaches include but are not limited to techno-centric, organisational and ecological.
  • Concepts include but are not limited to dimensions of knowledge, knowledge capture stages and ad hoc knowledge access.
     

  • ASSESSMENT CRITERION 2 
    The key drivers of knowledge management are incorporated into the knowledge management framework. 

    ASSESSMENT CRITERION 3 
    The framework is analysed to ensure it is aligned to the knowledge management policy of the entity. 

    SPECIFIC OUTCOME 2 
    Develop a processes for promoting information and knowledge management in the function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The processes covers the creation, sharing and capturing of information within the function, the entity and with external stakeholders. 

    ASSESSMENT CRITERION 2 
    The process is analysed to ensure alignment with the strategy and the overall role of the function within the entity. 

    ASSESSMENT CRITERION 3 
    The process is analysed to ensure alignment with processes of other functions of the entity. 

    ASSESSMENT CRITERION 4 
    Policies and procedures relating to the protection of knowledge assets and/or intellectual property are described in the process. 

    SPECIFIC OUTCOME 3 
    Evaluate the processes and practices relating to information and knowledge management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Common processes and practices are evaluated against the framework for knowledge management of the function. 

    ASSESSMENT CRITERION 2 
    Reasons for gaps are analysed in the framework for knowledge management of the function. 

    ASSESSMENT CRITERION 3 
    Possible ways of addressing the gaps are analysed in order to maintain the integrity of the knowledge management system of the function. 

    SPECIFIC OUTCOME 4 
    Develop an action plan to address gaps in information and knowledge management processes and practices. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Gaps and/or practices of non-adherence to the knowledge management framework are addressed at the appropriate levels/s. 

    ASSESSMENT CRITERION 2 
    Adjustments to the framework and processes are recommended to improve the management of information and knowledge. 

    ASSESSMENT CRITERION 3 
    An explanation is given of the importance of maintaining and improving the framework protection of knowledge assets. 

    ASSESSMENT CRITERION 4 
    Trends in knowledge sharing are monitored and relevant databases and processes are refined to improve the framework. 

    SPECIFIC OUTCOME 5 
    Implement a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given of how the value and necessity of life long learning and information sharing is captured in and reflected in the vision and strategy of the function/entity. 

    ASSESSMENT CRITERION 2 
    The organisational climate is analysed to identify motivators and inhibitors of knowledge sharing and protection behaviour. 

    ASSESSMENT CRITERION 3 
    Mechanisms to encourage and enhance knowledge sharing and protection behaviours are developed and incorporated into existent functional/organisational systems and processes. 

    ASSESSMENT CRITERION 4 
    Mechanisms to motivate staff to seek new sources of information and increase the knowledge base of the function are developed and communicated throughout the organisation. 

    ASSESSMENT CRITERION 5 
    Opportunities for information sharing amongst key role players in knowledge management are identified and incorporated into the function/organisational schedule with due cognisance given to the ethics of intellectual capital/property. 

    ASSESSMENT CRITERION 6 
    Mechanisms are instituted to ensure that there is a balance between the protection of information/intellectual property and the interest to grow the intellectual capital of the function/organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Approaches and concepts of knowledge management.
  • Intellectual property rights. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Developing a framework for creating, sharing, capturing and protecting management information and institutional knowledge.
  • Developing a processes for promoting information and knowledge management in the function.
  • Evaluating the processes and practices relating to information and knowledge management.
  • Developing an action plan to address gaps in information and knowledge management processes and practice.
  • Implementing a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Evaluating the processes and practices relating to information and knowledge management.
  • Implementing a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Developing a framework for creating, sharing, capturing and protecting management information and institutional knowledge.
  • Developing a processes for promoting information and knowledge management in the function.
  • Evaluating the processes and practices relating to information and knowledge management.
  • Developing an action plan to address gaps in information and knowledge management processes and practice.
  • Implementing a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Developing a framework for creating, sharing, capturing and protecting management information and institutional knowledge.
  • Developing a processes for promoting information and knowledge management in the function.
  • Evaluating the processes and practices relating to information and knowledge management.
  • Developing an action plan to address gaps in information and knowledge management processes and practice.
  • Implementing a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABUNDANT HUMAN CAPITAL SOLUTIONS PTY LTD 
    2. ANCHOR AFRICA PROFESSIONAL TRAINING PTY LTD 
    3. EDGE TRAINING CONSULTANCY PTY LTD 
    4. EVERS XCELLENCE MANAGEMENT CONSULTING PTY LTD. 
    5. FLOWHR PTY LTD 
    6. PROEXPERT TRAINING 
    7. PROMINENCE TRAINING SOLUTIONS PTY LTD 
    8. SA BUSINESS SCHOOL 
    9. SEONYATSENG LEARNING INSTITUTE 
    10. THE STAR FACTORY 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.