SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage first line maintenance and repair work in a social housing institution 
SAQA US ID UNIT STANDARD TITLE
263907  Manage first line maintenance and repair work in a social housing institution 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
117723  Manage first line maintenance in a social housing institution  Level 4  NQF Level 04  12  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are employed as housing supervisors in a social housing institution tasked with the responsibility for setting up, delivering, managing and monitoring a quality repairs service. Learners will be able to assess maintenance and repair work to be done, make decisions about how it should be handled or deal with basic repairs themselves and ensure that the delivery of quality maintanance and repair work in a social houssing institution.

Learners completing this unit standard will be competent in:
  • Identifying and describe maintenance and repair needs.
  • Managing the carring out basic maintanance and repair work.
  • Assessing the quality of maintanance work.
  • Carrying out maintanance-related administration. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this unit standard are competent in:
  • Communication skills at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Social housing includes rental and co-operative housing.
  • Maintenance includes physical systems in buildings as well as gardens, and external structures and facilities. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and describe maintenance and repair needs. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The physical system and facillities in a social housing complex are identified using the house plan. 

    ASSESSMENT CRITERION 2 
    An understanding of maintanance and repaire of social housing stock is demonstrated in terms of the regulatory authority requirements. 

    ASSESSMENT CRITERION 3 
    An inspection on the social housing property is conducted to determine maintanance and repair needs. 

    ASSESSMENT CRITERION 4 
    The landlord's obligations and tenant's rights in relation to maintanance and repair service are explained in terms of applicable legislation and oeganisational policies. 

    ASSESSMENT CRITERION 5 
    Maintanance and repair tasks to be undertaken are assessed for referral purposes. 
    ASSESSMENT CRITERION RANGE 
    Referral refers to but is not limited to refering the maintsnance and repair work to maintanance staff or service provider depending on the magnitude of the maintanance and repair work.
     

    SPECIFIC OUTCOME 2 
    Manage carring out basic maintanance and repair work. 
    OUTCOME RANGE 
    Maintanance and repair work include but is not limited to basic plumbling, including geysers, drains, in relation to blockages, non-statutory electrical work replacement of light bulbs, gardens, access control systens, painting, simple glazing, general maintanance such as repairs of doors handles, hinge and correct use of tools, nails, screws. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for tenants' involvement in matters relating to maintenance and repair work to be undertaken on a property is explained within the context of legal and policy requirements. 

    ASSESSMENT CRITERION 2 
    A plan to perform maintenance and repair work on the property is drawn up in order to put strategic objectives for maintenance and repairs into practice. 

    ASSESSMENT CRITERION 3 
    Maintenance and repair tasks are assessed in order to ensure that the correct tools, parts, equipment and materials required for maintenance and repair work are used efficiently and effectively. 

    ASSESSMENT CRITERION 4 
    Site and task preparation are carried out according to accepted procedures and standards. 

    ASSESSMENT CRITERION 5 
    Regular checks are conducted in order to ensure that maintenance and repair work is carried out in accordance with task requirements. 

    ASSESSMENT CRITERION 6 
    The importance of clearing and/or restoring the site, packing tools and materials away is explained in terms of accepted procedures and standards. 

    ASSESSMENT CRITERION 7 
    Disposal of waste material is carried out according to applicable safety, health and environment regulations. 

    SPECIFIC OUTCOME 3 
    Assess the quality of maintenance and repair work. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Fundamentals of quality and its management are explained within the context of property maintenance and repair. 

    ASSESSMENT CRITERION 2 
    Concepts of quality are explained in terms of degree of excellence, conformance to requirements and fitness for purpose, and meeting and/or exceeding customer needs and expectations. 

    ASSESSMENT CRITERION 3 
    Concepts associated with the management of quality are explained in terms of their relationships, applications, and limitations. 
    ASSESSMENT CRITERION RANGE 
    Concepts include but are not limited to quality management, quality control, quality assurance, total quality management and improvement.
     

    ASSESSMENT CRITERION 4 
    Quality management principles are explained in terms of their inter-relationships and application to property maintenance and repair. 
    ASSESSMENT CRITERION RANGE 
    Principles include but are not limited to customer focus, leadership, involvement of people, environmentally friendly process approach and maintenance of minimum standards.
     

    ASSESSMENT CRITERION 5 
    Maintenance and repair work done is assessed to ensure that disposal of waste material is carried out according to applicable safety, health and environment regulations. 

    ASSESSMENT CRITERION 6 
    Incorrect or sub-standard work and use of poor quality materials are identified and recorded in order to take remedial action. 

    SPECIFIC OUTCOME 4 
    Carry out maintenance-related administration. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Procedures and administrative steps relating to maintenance and repair are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Administrative procedures include but are not limited to electronic and manual systems. Administrative steps include, but are not limited to, receiving reports of problems, assessment of task, assessment of warranty or guarantee status, task orders, quality control and signing off, submission of paper work for payment, payments and record keeping.
     

    ASSESSMENT CRITERION 2 
    Key elements of the required forms or other paper work relating to maintenance and repair of social housing stock are identified and described with examples. 

    ASSESSMENT CRITERION 3 
    All required forms or other paper work are correctly completed and processed according to organisational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standard as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • Systems in a building and associated facilities.
  • Maintanance procedures, tools and materials.
  • Basic quality control principle.
  • Administrative procedures relating to maintanance. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solving of problems relating to complaints by residents on maintanance and repair issues by assessing maintanance and repairs needs or tasks in order to take appropriate responses. 

    UNIT STANDARD CCFO WORKING 
    Working effictively with others as a member of a team by reffering maintanance and repair tasks to appropriate maintanance staff or service according to organisational procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Planning, organising and managing oneself's and one's activities responsibly and effictively by assessing maintanance and repair tasks to be carried out in order to take appropriate action. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing and critically evaluatong information in relation to maintanancee and repair work in order to provide accurate briefing to maontanace or service provider for the tasks to be carried out to ensure quality work. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation of information. 

    UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and others by unsuring that maintanance and repair work is carried out using relevent technology to uphold the standards and requirements of health and safety at the work area in terms of the applicable legislation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 117723, "Manage first line maintanance in a social housing institution", Level 4,12 credits.

    Integrated Assessment:

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Assessment Option:

    Learners could be assessed using the following methods:
  • Oral or written questions.
  • Observation.
  • Simulation.
  • Role-plays.
  • Project, etc. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.