SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process documents relating to housing services 
SAQA US ID UNIT STANDARD TITLE
262927  Process documents relating to housing services 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners working within a housing environment who participate in the day to day activities in processing documents relating to housing services. This unit standard will provide learners with knowledge and skills to process documentation accurately and effectively where the acquisition of competence against this unit standard will add value to one's job and capabilities and an insight into administrative system used within own scope of operation.

The qualifying learner is capable of:
  • Demonstrating an understanding of internal processes relating to handling housing information.
  • Accessing information for the processing of documents.
  • Collating and completing documentation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.
  • Computer Literacy. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of internal processes in relation to documentation for housing services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The internal administrative processes are explained in the context of handling documentation relating to housing matters. 

    ASSESSMENT CRITERION 2 
    The requirements for effectively processing housing information is described in terms of internal procedures. 

    ASSESSMENT CRITERION 3 
    The general types of documentation that are used in housing and supported housing settings are identified and described with examples. 
    ASSESSMENT CRITERION RANGE 
    General types of documentation include but are not limited to:
  • Application for housing subsidy forms, ordering forms, tender documentation, inventories, correspondence, rent records, agreements.
     

  • SPECIFIC OUTCOME 2 
    Access information for the processing of documents. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information which is required for the processing of documents is identified and described in the context of relevance. 

    ASSESSMENT CRITERION 2 
    The information needed for processing documents is obtained from various sources. 
    ASSESSMENT CRITERION RANGE 
    Various sources include but are not limited to paper-based and computer-based.
     

    ASSESSMENT CRITERION 3 
    The problems relating to the difficulty in accessing information or accessing inaccurate information are explained in order to take an appropriate action. 

    SPECIFIC OUTCOME 3 
    Collate and complete documentation in accordance with organisational and legislative requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Knowledge and understanding of organisational and legislative requirements for processing housing information is explained within context. 

    ASSESSMENT CRITERION 2 
    Information for the processing of documents is checked for validity purposes. 

    ASSESSMENT CRITERION 3 
    The necessity of obtaining suitable advice in order to complete the documentation accurately is explained in own work context. 

    ASSESSMENT CRITERION 4 
    The importance of maintaining the confidentiality of information is explained in accordance with organisational policies. 

    ASSESSMENT CRITERION 5 
    Procedures for processing documentation are identified and applied in order to produce documentation which is accurate, legible and complete. 

    ASSESSMENT CRITERION 6 
    The importance of observing the time-scales within which documentation must be completed is explained in the context of meeting organisational and legislative requirements. 

    ASSESSMENT CRITERION 7 
    Documentation is forwarded to relevant others within the time-scales required for effective administration. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standard as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • Computer-based information.
  • Paper-based information.
  • Correspondence handling within organisations.
  • The importance of confidentiality in handling documentation. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems relating to obtaining information from different sources that may be inaccurate or incomplete by taking an appropriate action. 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a work team to access, collate and complete documentation to meet organisational and legislative requirements. 

    UNIT STANDARD CCFO ORGANISING 
    Planning, organising and managing oneself and one's activities responsibly and effectively to obtain the necessary information for effective documentation processing. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to be collated to meet organisational requirements. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation of information to others. 

    UNIT STANDARD CCFO SCIENCE 
    Using technology effectively and critically, showing responsibility towards the environment and others by identifying relevant sources of information which is internal and external to the organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation by creating sound relationships with other related organisations dealing with housing information. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated Assessment:

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Assessment Option:

    Learners could be assessed using the following methods:
  • Oral or written questions.
  • Observation.
  • Simulation.
  • Role-plays.
  • Project, etc. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.