SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide a ticket service 
SAQA US ID UNIT STANDARD TITLE
262338  Provide a ticket service 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard reflects the skills, values and knowledge required by people who are responsible for operating a ticket service to sell tickets. A learner credited with this unit standard will be able to:
  • Handle payments at a ticket sales point.
  • Operate ticket-issuing equipment.
  • Comply with safety procedures and policies when handling cash at a sales point. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are already competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.
  • Computer skills NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Handle payments at a ticket sales point. 
    OUTCOME RANGE 
    Tickets include but are not limited to tickets, smart cards, coupons etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Cash handling procedures are explained in terms of company specific policy. 

    ASSESSMENT CRITERION 2 
    Cash up procedures are illustrated in adherence to company-specific instructions and procedures. 
    ASSESSMENT CRITERION RANGE 
    Cash up procedures include but are not limited to the completion of required documents such as daily cash balance book, Daydoc, Paydoc, Handover book, Sales Report, Smartbox slips, TOM reports.
     

    ASSESSMENT CRITERION 3 
    Procedures for replenishing change are explained according to company-specific policies. 

    ASSESSMENT CRITERION 4 
    The handing-over procedures in a ticket sales office is explained in terms of company-specific policies. 

    ASSESSMENT CRITERION 5 
    Procedures for banking cash are explained in terms of company-specific policies. 

    ASSESSMENT CRITERION 6 
    Acceptance of payments is explained in terms of company-specific instructions. 
    ASSESSMENT CRITERION RANGE 
    Payments include but are not limited to Foreign currency, SA currency, credit cards, debit cards, concessions, etc.
     

    SPECIFIC OUTCOME 2 
    Operate ticket-issuing equipment. 
    OUTCOME RANGE 
    Ticket issuing equipment includes but is not limited to manual and automated machines. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The equipment is prepared for operation according to instructional manual and according to company-specific instructions and procedures. 
    ASSESSMENT CRITERION RANGE 
    Preparation includes but is not limited to the ordering and replenishing stock.
     

    ASSESSMENT CRITERION 2 
    The respective alarm modes are explained in terms of its purpose and action required. 

    ASSESSMENT CRITERION 3 
    Tickets are processed according to company-specific instructions and procedures. 
    ASSESSMENT CRITERION RANGE 
  • Processing include but are not limited to the costing of tickets.
  • Tickets includes but is not limited to smart cards.
     

  • ASSESSMENT CRITERION 4 
    Procedures to dispose of waste stock due to technical problems of equipment are explained in terms of company-specific policies and procedures. 

    ASSESSMENT CRITERION 5 
    Reports are printed for balancing purposes according to company-specific instructions and procedures. 

    SPECIFIC OUTCOME 3 
    Comply with safety procedures and policies when handling cash at a sales point. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The securing of cash is explained according to the specific facilities supplied. 
    ASSESSMENT CRITERION RANGE 
    Facilities include but are not limited to drawers, moneybags, draw boxes, automated cash collection.
     

    ASSESSMENT CRITERION 2 
    The purpose of restricting admission to sales point areas are explained in accordance to company-specific policies. 

    ASSESSMENT CRITERION 3 
    Security measures for cash in transit are explained according to company-specific policies and procedures. 

    ASSESSMENT CRITERION 4 
    Procedures of dealing with incidents are identified and explained in accordance with company specific instructions. 
    ASSESSMENT CRITERION RANGE 
    Incidents include but are not limited to Power failures, fire, robbery, riots, strikes, etc.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Learners can understand and explain/apply.
  • Providing information of bus and train fares, time tables, routes to passengers.
  • Elementary knowledge of automated fare network.
  • All relevant instructions and procedures for selling tickets.
  • All relevant instructions and procedures for accounting process.
  • All relevant documentation for selling tickets and accounting process.
  • Operational manual of relevant equipment.
  • Company-specific instructions for the operation of relevant equipment. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking.
  • Learners have acquired the generic ability to identify and solve problems when selling tickets, handling cash and serving customers. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsively and effectively.
  • Learners have acquired the generic ability to organise and manage themselves when handling requests, complaints and selling tickets according to company-specific policies and procedures. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.
  • Learners have acquired the generic ability to collect, analyse, organise and critically evaluate information when selling tickets. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.
  • Learners have acquired the generic ability to communicate effectively when selling tickets and serving customers. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others.
  • Learners have acquired the generic ability to use science and technology effectively and critically when operating the ticket selling equipment. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.