SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Support and refer participants 
SAQA US ID UNIT STANDARD TITLE
262319  Support and refer participants 
ORIGINATOR
Task Team - Adventure Based Learning 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at individuals involved in the provision of emotional support and reassurance to clients participating in adventure and/or recreational activities in the Adventure-based learning environment. Individuals found competent against this unit standard will, in the event of personal crises in the case of participants, be able to contain the situation and where necessary refer participants to appropriately trained professionals. They will be able to operate as mentors in guiding participants towards the desired outcome of Adventure Based Learning programmes and activities.

Persons credited with this unit standard will be able to:
  • Evaluate individual behaviour in order to identify support requirements within the operational environment.
  • Provide support in response to identified requirements.
  • Facilitate professional assistance through referral in situations where so required. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Evaluate individual behaviour in order to identify support requirements within the operational environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Opportunities are created to build rapport with individuals in order to establish a relationship of trust with participants. 
    ASSESSMENT CRITERION RANGE 
    Opportunities include but are not limited to:
  • An open, sharing and trusting group environment, opportunity to share personal information is provided with relationship building in view.
     

  • ASSESSMENT CRITERION 2 
    Observed behaviour is interpreted with a view to recognising distress or need for support. 
    ASSESSMENT CRITERION RANGE 
    Observations include but are not limited to:
  • Signs of emotional or physical distress, conversations with third parties, change in participant's behaviour.
     

  • ASSESSMENT CRITERION 3 
    Direct conversations are analysed to determine support requirements and enable relevant actions to be taken. 

    SPECIFIC OUTCOME 2 
    Provide support in response to identified requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Own attitudes towards caring and mentoring are assessed as they apply to the provision of support to individuals experiencing distress. 

    ASSESSMENT CRITERION 2 
    Communication skills are applied in order to provide support to individuals. 
    ASSESSMENT CRITERION RANGE 
    Communication skills include but are not limited to:
  • Active listening and observation, questioning techniques, empathetic/compassionate communication, providing of re-assurance, encouragement.
     

  • ASSESSMENT CRITERION 3 
    Support is provided through appropriate care and mentoring of the participant at own competence level. 

    ASSESSMENT CRITERION 4 
    Empathy is shown in a way that reflects genuine concern for the participant's need for support. 

    ASSESSMENT CRITERION 5 
    Future actions are guided through group consensus to maintain morale. 

    ASSESSMENT CRITERION 6 
    The relationships established with participants are evaluated with the view to possible improvement. 

    SPECIFIC OUTCOME 3 
    Facilitate professional assistance through referral in situations where so required. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Inappropriate or problematic behaviour is identified and appropriate recommendations are made through correct channels. 
    ASSESSMENT CRITERION RANGE 
    Includes but is not limited to:
  • Head masters, occupational therapists, Alcoholics Anonymous, substance abuse, psychologists etc.
     

  • ASSESSMENT CRITERION 2 
    Incidents requiring professional assistance are recorded and reported to designated persons or organisations. 

    ASSESSMENT CRITERION 3 
    Follow up actions are implemented as required for the specific situation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Appropriate approaches to providing care and support.
  • Own personal awareness, as well as attitudes towards caring and offering support.
  • The importance of recognising the limitations of their own roles, responsibilities and contributions in providing care and support to participants.
  • Persons and organisations to whom the participants should be referred, where necessary, and under what circumstances.
  • Communication and reference techniques.
  • Active listening techniques.
  • Relevant aspects of mentoring. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem Solving and responsible decision making is reflected when referring issues outside of own expertise to relevant professionals. 

    UNIT STANDARD CCFO ORGANISING 
    Self-organisation and management is evidenced when incidents are recorded and reported to designated persons or organisations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication is displayed when creating an open, sharing and trusting environment to establish a meaningful relationship with participant. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65569   Further Education and Training Certificate: Adventure Based Learning  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.