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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Prepare and deliver a purchased vehicle to a customer 
SAQA US ID UNIT STANDARD TITLE
259881  Prepare and deliver a purchased vehicle to a customer 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9851  Prepare and execute vehicle delivery to the customer  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
The learner is capable of making arrangements for and handing over a vehicle to a customer in the Automotive industry, in such a manner that the customer expectations on delivery are met, and that conditions have been created to secure future good customer relations and further sales opportunities.

This unit standard makes provision for the automotive retail industry with special reference to the sale of vehicles to prospective buyers in the following categories; Light commercial vehicles; passenger vehicles; recreational vehicles; Motor cycles; Tri-cycles; Quad cycles; Boats; Off Road (ATR) vehicles and earth moving equipment.

On achievement of this unit standard, the learner will be able to:
  • Quality Assure a vehicle for delivery.
  • Prepare for vehicle handover to the client.
  • Conduct Vehicle handover to the client.
  • Conduct an after sales follow-up programme. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Quality Assure a vehicle for delivery. 
    OUTCOME RANGE 
    Quality assurance may include but is not limited to examination and testing of the vehicle to ensure compliance against a company checklist and order specifications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A vehicle is inspected for conformance with the order specifications. 
    ASSESSMENT CRITERION RANGE 
    Vehicles new and used vehicles.
     

    ASSESSMENT CRITERION 2 
    A Deficiency and deviation report is compiled in accordance with standard procedures. 
    ASSESSMENT CRITERION RANGE 
    Deficiencies and deviations relate to any non-conformance as identified against the order specifications.
     

    ASSESSMENT CRITERION 3 
    Possible actions to be taken with reference to variations from the contracted specification/condition of the vehicle are explained in terms of company policy. 
    ASSESSMENT CRITERION RANGE 
    Condition of the vehicle may include but is not limited to the company quality policies and procedures for the preparation of a vehicle for handover.
     

    SPECIFIC OUTCOME 2 
    Prepare for vehicle handover to the client. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Vehicle delivery and related documentation is processed according to organisational procedures and relevant legislation. 
    ASSESSMENT CRITERION RANGE 
    Relevant legislation may include but is not limited to the National Credit Act, FAIS Act and FICA Act.
     

    ASSESSMENT CRITERION 2 
    The legal implication(s) of each document is explained by referencing how it affects the handover. 

    ASSESSMENT CRITERION 3 
    A sales follow up programme is explained in terms of the organisation's expected outcomes. 

    ASSESSMENT CRITERION 4 
    The organisations service and support programme is explained with reference to how the retention of a customer is achieved. 

    ASSESSMENT CRITERION 5 
    A vehicle handover plan as agreed with the client is compiled in accordance with standard procedures. 

    SPECIFIC OUTCOME 3 
    Conduct Vehicle handover to the client. 
    OUTCOME RANGE 
    Vehicle handover may include but is not limited to:
  • Presenting vehicle registration, insurance, road worthiness certificate, warranty, financial agreement, invoice, delivery note, service booklet, owners manual.
  • Processing manual and or electronic documentation.
  • Delivery on premises, off premises and or at the client. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Vehicle handover procedures are applied in terms of the vehicle hand over plan. 
    ASSESSMENT CRITERION RANGE 
    Company policies and procedures may include but is not limited to:
  • Executing the handover may include but is not limited to the utilisation of a checklist.
  • Communicating with the client in a manner acceptable to the customer and to the organisation.
  • Ensuring that vehicle familiarisation is provided to the client.
     

  • ASSESSMENT CRITERION 2 
    The purpose of each document is explained to the client(s) according to company policy and procedure. 
    ASSESSMENT CRITERION RANGE 
    The explanation should include but is not limited to the legal implication of each document.
     

    ASSESSMENT CRITERION 3 
    The organisations follow up programme is explained to the client(s) according to company policy and procedure. 

    ASSESSMENT CRITERION 4 
    The organisations service and support programme is explained to the client(s) according to company policy and procedure. 

    SPECIFIC OUTCOME 4 
    Conduct an after sales follow-up programme. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The organisations sales follow up programme is explained to the client. 
    ASSESSMENT CRITERION RANGE 
    The explanation to the client may include but is not limited to including methodologies for generating opportunities for further sales.
     

    ASSESSMENT CRITERION 2 
    Factors affecting customer satisfaction are explained in the context of the automotive industry. 
    ASSESSMENT CRITERION RANGE 
    The explanation may include but is not limited to including references to previous sales reports and company policies on how to retain a customer.
     

    ASSESSMENT CRITERION 3 
    Whether customer's expectations of delivery were met is assessed according to company policy and procedure. 

    ASSESSMENT CRITERION 4 
    Procedures to rectify customer complaints are explained in terms of company policy. 

    ASSESSMENT CRITERION 5 
    After sales follow-up records are completed and filed according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Factors affecting customer satisfaction.
  • Product knowledge.
  • Suppliers product knowledge.
  • Company quality policies and procedures.
  • Organisational structure.
  • Organisation's documentation procedures.
  • Relevant legislation.
  • Organisations policy on sales follow up, courtesy material and support services.
  • Factors affecting customer satisfaction.
  • Organisations on sales follow up programme and support services.
  • Factors affecting customer satisfaction.
  • Organisations documentation procedures.
  • Interpersonal skills.
  • Relevant legislation.
  • Organisations follow up programme.
  • Factors affecting customer satisfaction.
  • Manufacturers CSI. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and ones personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to making arrangements for and handing over a vehicle to a customer. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard unit standard 9851, "Prepare and execute vehicle delivery to the customer", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  64289   Further Education and Training Certificate: Automotive Sales and Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    2. BPC HR Solutions (PRETORIA) (TP) 
    3. College of Production Technology 
    4. JESUA CONSULTANTS (Hartenbos) (WA) 
    5. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    6. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    7. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    8. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    9. Volkswagen of South Africa (Pty) Ltd (CENTURION) (TP) 
    10. Ziphi Nkomo Training Services 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.