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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Describe the interaction with internal departments and external sales support structures 
SAQA US ID UNIT STANDARD TITLE
259879  Describe the interaction with internal departments and external sales support structures 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9850  Communicate and liaise with internal departments and external sales support structures  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
The learner is capable of communicating and liaising with team members, internal departments and external sales support structures in such a manner that it will enhance the effectiveness of the sales function in Sales and Support Services.

On achievement of this unit standard, the learner will be able to:
  • Understand the functions and roles of team members and of the internal departments of the organisation.
  • Describe the functions and roles of the external sales support structures.
  • Optimise relationships between stakeholders. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the functions and roles of team members and of the internal departments of the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The organisational structure is described as applicable to a typical sales organisation. 

    ASSESSMENT CRITERION 2 
    Responsibilities and authority of staff in a typical sales organisation are explained in terms of their roles and functions. 

    ASSESSMENT CRITERION 3 
    Not adhering to limits of authority is explained in terms of the impact on a business. 

    ASSESSMENT CRITERION 4 
    The interaction between team members and the different internal departments are described in terms of the support it provides to the sales function. 

    SPECIFIC OUTCOME 2 
    Describe the functions and roles of the external sales support structures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The Responsibilities and authority of the related external sales support structures are explained in terms of their functions and roles. 

    ASSESSMENT CRITERION 2 
    Knowledge of the different external sales support structures is demonstrated in terms of how they support the sales function. 

    SPECIFIC OUTCOME 3 
    Optimise relationships between stakeholders. 
    OUTCOME RANGE 
    Role players may include but are not limited to team members, internal departments and the external sales support structures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance/benefits of a good relationship with role players are explained in terms of the impact it has on business. 

    ASSESSMENT CRITERION 2 
    The ability to manage conflict is demonstrated in terms of how to minimise offence and to maintain respect. 

    ASSESSMENT CRITERION 3 
    Participation and constructive debate with fellow employees is demonstrated within the work environment. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Mission, vision and values of the organisation.
  • Channels of communication.
  • Business communication.
  • Techniques for effective verbal and written communication in a business context.
  • Lines of authority.
  • Limits of authority.
  • Team building. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team when communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when communicating and liaising with internal departments and external sales support structures. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification.
  • Understand the world as a set of related systems by recognising that communication and liaison with internal departments and external sales support structures does not exist in isolation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9850, "Communicate and liaise with internal departments and external sales support structures", Level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64289   Further Education and Training Certificate: Automotive Sales and Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  65949   Further Education and Training Certificate: Supervision of Construction Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    2. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    3. BPC HR Solutions (PRETORIA) (TP) 
    4. College of Production Technology 
    5. JESUA CONSULTANTS (Hartenbos) (WA) 
    6. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    7. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    8. Mothusi Management Consultants 
    9. Mpilende Training and Technology Solutions 
    10. Ntongenhle Construction Force 
    11. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    12. Sinethemba Visiwe PTY LTD 
    13. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    14. Ziphi Nkomo Training Services 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.