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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Handover a serviced vehicle 
SAQA US ID UNIT STANDARD TITLE
259878  Handover a serviced vehicle 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9858  Handover vehicles  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner is capable of ensuring that a serviced vehicle is handed over in the quickest and most efficient manner in prime condition while being able to include the input of a service advisor or SME, making the added value of servicing as tangible as possible, to ensure repeat servicing.

This unit standard makes provision for the automotive retail industry with special reference to handing over vehicles in the following categories; Light commercial vehicles; passenger vehicles; recreational vehicles; Motor cycles; Tri-cycles; Quad cycles; Boats; Off Road (ATR) vehicles and earth moving equipment.

On achievement of this unit standard, the learner will be able to:
  • Prepare the vehicle for handover.
  • Hand over the vehicle in accordance to standard procedures.
  • Process the customer's payment in accordance with company procedures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare the vehicle for handover. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The quality standards of a specific servicing outlet are explained with reference to the learner being able to interpret them. 
    ASSESSMENT CRITERION RANGE 
    Quality standards may include but are not limited to organisational test procedures to check mechanical operations, vehicle appearance and customer requirements.
     

    ASSESSMENT CRITERION 2 
    The quality control measures are described in terms of recognising sub-standard quality. 
    ASSESSMENT CRITERION RANGE 
    Quality control measures may include but are not limited to a vehicle inspection aimed at determining whether or not the customers concerns have all been dealt with.
     

    ASSESSMENT CRITERION 3 
    Incidents of sub-standard quality are recorded to identify weaknesses and trends in the system. 
    ASSESSMENT CRITERION RANGE 
    Record of incidents of sub-standard quality may include but is not limited to correlating information and interpreting quality standards.
     

    ASSESSMENT CRITERION 4 
    Statistical interpretations of sub-standard quality incidents are communicated according to company procedures in order to continuously improve the quality system. 
    ASSESSMENT CRITERION RANGE 
    Sub-standard may include but is not limited to the vehicle not being according to customers concerns and requirements.
     

    ASSESSMENT CRITERION 5 
    The vehicle is inspected to ensure that it is ready for delivery. 

    ASSESSMENT CRITERION 6 
    The handover documentation is prepared according to company policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Prepared documentation may include but is not limited to the fact that it has been approved and or verified.
     

    SPECIFIC OUTCOME 2 
    Hand over the vehicle in accordance to standard procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The service and or repairs are explained to the customer in terms of the job sheet. 
    ASSESSMENT CRITERION RANGE 
    The explanation must include but is not limited to actions taken and parts replaced.
     

    ASSESSMENT CRITERION 2 
    Handover/delivery documentation is completed according to company policy. 
    ASSESSMENT CRITERION RANGE 
    Documentation may include but is not limited to service booklet, invoice, job cards, warrantees, costing, guarantees, check sheets, diagnostic reports and/or CSI questionnaire.
     

    ASSESSMENT CRITERION 3 
    The customer is advised on key points to bear in mind for the safe and durable operation of the vehicle. 

    SPECIFIC OUTCOME 3 
    Process the customer's payment in accordance with company procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The method of payment is established and evaluated against company payment methods. 

    ASSESSMENT CRITERION 2 
    The price is communicated to the customer and verified in accordance with company policy. 

    ASSESSMENT CRITERION 3 
    The payment documents are prepared for the customer according to standard procedures. 
    ASSESSMENT CRITERION RANGE 
    Documentation may include but is not limited to vouchers and proof of payment.
     

    ASSESSMENT CRITERION 4 
    The payment is processed according to company procedures for the payment method. 
    ASSESSMENT CRITERION RANGE 
    The payment method may include but is not limited to cash payments, credit card payments, debit card payments, garage card payments and cheque payments.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisation and manufacturers service standards.
  • Statistical procedures related to the automotive industry.
  • Manufacturers Customer Satisfaction Index (CSI).
  • Product knowledge - performance specifications.
  • Manufacturers bulletins and technical data.
  • Organisational customer care practice.
  • Warranty conditions. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in ensuring that the vehicle is handed over in the quickest and most efficient manner. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in ensuring that the vehicle is handed over in the quickest and most efficient manner. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to vehicle hand over. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification.
  • Understand the world as a set of related systems by recognising that the hand over of vehicles does not exist in isolation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9858, "Handover vehicles", Level 4, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49081   National Certificate: Construction: Advanced Plant Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  64289   Further Education and Training Certificate: Automotive Sales and Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  65949   Further Education and Training Certificate: Supervision of Construction Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    2. BPC HR Solutions (PRETORIA) (TP) 
    3. College of Production Technology 
    4. JESUA CONSULTANTS (Hartenbos) (WA) 
    5. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    6. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    7. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    8. Ntongenhle Construction Force 
    9. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    10. Sinethemba Visiwe PTY LTD 
    11. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    12. Volkswagen of South Africa (Pty) Ltd (CENTURION) (TP) 
    13. Ziphi Nkomo Training Services 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.