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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate automotive vehicle product knowledge 
SAQA US ID UNIT STANDARD TITLE
259877  Demonstrate automotive vehicle product knowledge 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9862  Identify vehicle part number  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner is capable in converting customer description of his/her model vehicle and required part into a specific part number by identifying customer requirements, identifying specific parts of a system using organisation methodologies and demonstrating an understanding of specific vehicle systems.

This unit standard makes provision for the automotive retail industry with special reference to identifying vehicle parts/numbers with regard to vehicles in the following categories; Light commercial vehicles; passenger vehicles; recreational vehicles; Motor cycles; Tri-cycles; Quad cycles; Boats; Off Road (ATR) vehicles and earth moving equipment.

On achievement of this unit standard, the learner will be able to:
  • Verify customer requirements.
  • Demonstrate an understanding of specific vehicle systems.
  • Identify specific parts of a vehicle system using the organisation methodologies. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Verify customer requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Vehicle model is identified according to standard specifications. 
    ASSESSMENT CRITERION RANGE 
    Identifying vehicle model may include but is not limited to determining models towards years of manufacture and differing models of the same year.
     

    ASSESSMENT CRITERION 2 
    The client's description of a part is understood/interpreted in order to issue the correct part. 
    ASSESSMENT CRITERION RANGE 
    Interpreting may include but is not limited to confirming your interpretation thereof, utilising closed directed questioning methods.
     

    ASSESSMENT CRITERION 3 
    Product verification is confirmed by using open-ended probing questions. 

    SPECIFIC OUTCOME 2 
    Demonstrate an understanding of specific vehicle systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Vehicle systems are explained in terms of their various parts, operation and their relationship to the system. 
    ASSESSMENT CRITERION RANGE 
    A vehicle system may include but is not limited to a fuel system, exhaust system, power train, suspension, body, electrical, engine and or a braking system.
     

    ASSESSMENT CRITERION 2 
    Specific components within vehicle systems are identified according to standard company procedures. 
    ASSESSMENT CRITERION RANGE 
    A component may include but is not limited to a grouping of parts into a single unit.
     

    ASSESSMENT CRITERION 3 
    System components are located according to standard company procedures. 
    ASSESSMENT CRITERION RANGE 
    A company procedure may include but is not limited to the use of a micro-fish, bulletins, an electronic parts catalogue (EPC) and or supplier catalogues.
     

    SPECIFIC OUTCOME 3 
    Identify specific parts of a vehicle system using the organisation methodologies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The organisation's method to identify vehicle system parts is explained in terms of processes and procedures. 
    ASSESSMENT CRITERION RANGE 
    The method may include but is not limited to the use of a parts catalogue system.
     

    ASSESSMENT CRITERION 2 
    Parts, part number and quantity required are determined on the system according to standard procedures. 

    ASSESSMENT CRITERION 3 
    Parts are physically verified in terms of the vehicle parts identification system. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Vehicle technical terminology.
  • Catalogue access and navigation.
  • Purpose of each component or part.
  • Questioning techniques.
  • Product knowledge.
  • Structure of manufacturers vehicle identification plate.
  • Structure of vehicle identification number (VIN). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way when problems arose in the identification of vehicle parts. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team in the identification of vehicle parts. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to the identification of vehicle parts. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification.

    Understand the world as a set of related systems by recognising that the identification of vehicle parts do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9862, "Identify vehicle part number", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  64289   Further Education and Training Certificate: Automotive Sales and Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    2. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    3. BPC HR Solutions (PRETORIA) (TP) 
    4. College of Production Technology 
    5. JESUA CONSULTANTS (Hartenbos) (WA) 
    6. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    7. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    8. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    9. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    10. Ziphi Nkomo Training Services 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.