SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Advise on and promote hair care products in a retail environment 
SAQA US ID UNIT STANDARD TITLE
258178  Advise on and promote hair care products in a retail environment 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals dealing with the provision of advice and the selling and promotion of hair care products/product ranges through customer interaction in a retail environment.

Individuals credited with this unit standard will be able to demonstrate knowledge applicable to hair care in order to add value to customer service in the retail environment, through the identification of most appropriate products, the correct communication of product features, benefits, use and application according to client/customer needs, based on the analysis of the individuals hair care requirements, hair type and condition.

Product as well as cosmetology knowledge gained will enable effective problem solving, trouble-shooting and the addressing of customer needs in accordance with the standard operational procedures and specifications of the product manufacturer and the organisation.

Qualifying learners will be capable of:
  • Identifying different hair types and conditions.
  • Demonstrating knowledge of hair care routines and hair-care products.
  • Promoting hair care products to meet individual needs. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify different hair types and conditions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The structure and functions of hair is described in anatomical terms. 

    ASSESSMENT CRITERION 2 
    Hair types, textures and conditions are identified and described according to standard industry practice. 

    ASSESSMENT CRITERION 3 
    Abnormalities in the appearance of hair are identified and described according to standard industry practice. 

    SPECIFIC OUTCOME 2 
    Demonstrate knowledge of hair care routines and hair-care products. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The basic steps involved in hair care is identified and described according to standard industry practice. 

    ASSESSMENT CRITERION 2 
    The ranges of hair care products are identified as it applies to the organisation. 

    ASSESSMENT CRITERION 3 
    The chemical make-up of hair care products/product ranges is described as it relates to its use and benefits for specific hair types and conditions. 

    SPECIFIC OUTCOME 3 
    Promote hair care products to meet individual needs. 
    OUTCOME RANGE 
    Products may include but are not limited to shampoos, conditioners, combination products, hair repair or maintenance products, hair colourants, gels, mousse, waxes, hairspray, specialist shampoos for dandruff or lice infestation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Customers' hair types, condition, colouring and requirements are assessed in order to provide appropriate advice as it relates to individual's circumstances. 

    ASSESSMENT CRITERION 2 
    Referrals and the need for third party interventions are communicated if and where required following organisational procedures. 

    ASSESSMENT CRITERION 3 
    Specific hair care products suitable to the individual's hair type, condition and hair care regime are recommended according to customer needs. 

    ASSESSMENT CRITERION 4 
    Use and application of hair care products are explained according to manufacturer's requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant Education and Training Quality Assurance (ETQA) body.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in the specific outcomes of the unit standard as well as the integrated competence described in the purpose of the unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Anatomy and function of hair.
  • Hair types.
  • Hair texture and condition.
  • Hair abnormalities.
  • Hair care regimes.
  • Special treatments including hot oils treatments, deep conditioning treatments, colour treatments.
  • Hair styling product and product ranges within the organisation.
  • Product use and application. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with hair care product knowledge in ones own area of responsibility by employing responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group or role-players in advising and promoting hair care products in a retail environment. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in discharging ones duties and responsibilities within the W&R business. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all role-players to achieve customer satisfaction in a W&R business. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Notes:
  • The anatomical strucure of hair include the outer layer or cuticle, cortex, medulla, scales, hair-shaft, hair root, follicles, impact of root structure on hair texture, pigmentation(black red and yellow).
  • Hair types include dry, oily, normal and combinations.
  • Hair texture includes: thin, thick, straight, curly.
  • Hair conditions include healthy versus chemical trauma including permed, straightened, coloured and bleached hair requiring specific hair care products.
  • Hair abnormalities include dandruff, alopecia areata, eczema, and hair-lice.
  • Basic steps in hair care include brushing and combing, washing, conditioning, drying, styling, over the counter special treatments such as oil treatments and hair masks.
  • Use of products include the correct use and application of products, frequency of use, benefits of products, potential effects of specific product types when utilised incorrectly.
  • Referrals within the context of this unit standard needs to take place in the event of dermatological, scalp specific or other specialist interventions for abnormalities where over-the counter products are inappropriate or will be ineffective.
  • Identification to specific hair care products should incorporate skin type (scalp), condition, texture, age, colouring, individual needs and requirements, individual budget and product ranges available. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.