SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide a supply chain visibility service to customers 
SAQA US ID UNIT STANDARD TITLE
255795  Provide a supply chain visibility service to customers 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are required to ensure that freight, including goods, passengers or livestock, is moved from origin to destination in terms of stakeholder requirements, and in compliance with legislative requirements and international codes and practices.

This unit standard will recognise the essential knowledge and skills required to demonstrate an understanding of communication in general and it application within the transport industry in particular. More specifically, competent persons will be able to provide a support a seamless communication system which provides information to end users on freight movement.

People credited with this unit standard are able to:
  • Analyse data networks and determine information and information system requirements.
  • Establish systems to support supply chain visibility.
  • Provide a supply chain visibility service.
  • Review the effectiveness of communications and information sharing processes. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communications and Mathematical Literacy at NQF Level 4. 
    		•

    UNIT STANDARD RANGE 
    Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse data networks and determine information and information system requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The need for effective communication in the transport industry is explained with reference to the problems and challenges resulting from facilitating operations at a distance. 

    ASSESSMENT CRITERION 2 
    Information requirements for reporting, decision-making and/or problem-solving are accurately identified in terms of type of information and location within the information system. 

    ASSESSMENT CRITERION 3 
    Different communication channels, media and techniques are identified and discussed in terms of their purpose, typical application and relative effectiveness within organisations. 

    ASSESSMENT CRITERION 4 
    Information systems required to provide for seamless information access and data sharing are identified in terms of financial and operational data requirements. 

    ASSESSMENT CRITERION 5 
    Systems recommended to provide 'glass pipelines' for supply chain operations are cost-effective in terms of labour, equipment, and effectiveness of operation. 

    ASSESSMENT CRITERION 6 
    Information accessed from the organisational information system is appropriate to its intended application, and accessed in accordance with established protocols. 
    ASSESSMENT CRITERION RANGE 
    Protocols include:
  • Channels, confidentiality, security of information (secret loads), organisational documentation specific formats/letterheads.
     
    		•

    ASSESSMENT CRITERION 7 
    Factors in the environment which impact on internal and external communication are identified in terms of their impact on effectiveness and intended outcome. 

    ASSESSMENT CRITERION 8 
    Systems are modified to compensate for identified factors. 
    ASSESSMENT CRITERION RANGE 
    Environment includes:
  • Internal and external.
     
    		•

    ASSESSMENT CRITERION 9 
    Input into the design of internal and external communication strategies and systems reflects own experience of the strengths and weaknesses of current strategies and systems, makes realistic suggestions for improved effectiveness, and is consistent with best practice in the field. 

    ASSESSMENT CRITERION 10 
    The importance of organizational protocols are explained with reference to access and use of communication systems in transport operations. 

    SPECIFIC OUTCOME 2 
    Establish systems to support supply chain visibility. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Current information systems for monitoring supply chain operations are evaluated against identified information needs and current system capabilities, and modifications to systems identified are appropriate in terms of identified needs. 

    ASSESSMENT CRITERION 2 
    Incidents which are symptomatic of problems with information flow and supply chain systems are identified. 

    ASSESSMENT CRITERION 3 
    Causes are explained, and remedial action recommended is appropriate to the particular problems. 

    ASSESSMENT CRITERION 4 
    Personnel affected by, or involved in, monitoring operations are consulted on possible information technology applications to bring about required improvements in the information service. 

    ASSESSMENT CRITERION 5 
    Potential software programmes and applications are evaluated in terms of workplace requirements and their effectiveness for own operation. 
    ASSESSMENT CRITERION RANGE 
    Effectiveness includes:
  • Degree of flexibility, customization, integration potential.
     
    		•

    ASSESSMENT CRITERION 6 
    Hardware systems are evaluated for compatibility with selected software and workplace operations. 

    ASSESSMENT CRITERION 7 
    Potential immediate and long term hardware risks and/or problems are identified and assessed, and decisions maximize functionality within organizational constraints. 
    ASSESSMENT CRITERION RANGE 
    Risks and problems include:
  • Compatibility with existing systems, capacity to function in different operating environments, performance, set up and maintenance procedures and costs.
     
    		•

    ASSESSMENT CRITERION 8 
    Recommendations submitted include comments and feedback of potential system users, and are appropriate in terms of needs, performance and organizational constraints. 

    SPECIFIC OUTCOME 3 
    Provide a supply chain visibility service. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Provision for information sharing and communication is an integral part of all service planning, and forms part of service standards and control systems. 

    ASSESSMENT CRITERION 2 
    The purpose of communication at tified points in service provision is clearly articulated. 
    ASSESSMENT CRITERION RANGE 
    Purpose includes:
  • Tracking, updates, confirmation, problem-solving, passenger handling.
     
    		•

    ASSESSMENT CRITERION 3 
    Systems established for customers provide them with accurate and up to date information on freight movement and/or problem solving. 

    ASSESSMENT CRITERION 4 
    Systems are ensured to be available to customers at any stage of the transportation process. 
    ASSESSMENT CRITERION RANGE 
    Systems include:
  • Call centres, online information.
     
    		•

    ASSESSMENT CRITERION 5 
    Databases are integrated so as to ensure seamless information sharing and provide continuous tracking capability. 

    ASSESSMENT CRITERION 6 
    Recording and reporting systems are established, and the flow of information is clear, accurate, timely and follows agreed reporting mechanisms. 

    ASSESSMENT CRITERION 7 
    Reports, for internal and external purposes, accurately reflect the status and results of transport operations. 

    ASSESSMENT CRITERION 8 
    Internal communication with staff provides adequate information and/or opportunity for clarification at appropriate stages to facilitate service delivery to requirements. 

    ASSESSMENT CRITERION 9 
    The manner of communication promotes and supports effective working relationships. 

    ASSESSMENT CRITERION 10 
    The consequences of inadequate communication is described with reference to motivation levels, and impact on planning and execution of assignments. 

    ASSESSMENT CRITERION 11 
    Feedback is gathered and reviewed systematically, and suggestions or lessons learned are reflected in continuous improvement of service provision. 

    SPECIFIC OUTCOME 4 
    Review the effectiveness of communications and information sharing processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Policies and procedures establish criteria and mechanisms for systematic reporting on the effectiveness of communications processes, channels and media currently used. 

    ASSESSMENT CRITERION 2 
    Debriefing sessions are conducted in a positive and constructive manner, and are focused on problem-solving and continuous improvement. 

    ASSESSMENT CRITERION 3 
    Information pertinent to the review is gathered from all relevant sources and involved personnel. 

    ASSESSMENT CRITERION 4 
    Communications and information systems are reviewed at scheduled intervals, and strengths and weaknesses identified for improvement purposes. 

    ASSESSMENT CRITERION 5 
    The review evaluates software and hardware performance against requirements. 

    ASSESSMENT CRITERION 6 
    Selected hardware and software enhancements are implemented, monitored and supported to meet information needs. 
    ASSESSMENT CRITERION RANGE 
    Support includes:
  • Selection, installation, training, problem-solving.
     
    		•

    ASSESSMENT CRITERION 7 
    Recommendations for refinements or improvements to the supply chain visibility service are realistic and consistent with the review findings. 

    ASSESSMENT CRITERION 8 
    System performance is documented and reported to appropriate personnel. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
  • Providers of learning towards this unit standard will need to meet the accreditation requirements of the relevant ETQA.

    Moderation Option:
  • The moderation requirements of the relevant ETQA must be met in order to award credit to learners for this unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate's performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard.

    The following is highlighted.
  • South African National Standard codes.
  • Company policies and procedures. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking.

    Note:
  • The purpose of this competence is to recognise the competence to provide information and solve problems. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organisation or community.

    Note:
  • The nature of the supply chain implies extended, even cross-organisational teamwork. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively.

    Note:
  • Core to the standard: Organisation is critical to provide seamless end-to-end service. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Note:
  • Information management is critical, accurate gathering and dissemination is central to the purpose of this standard. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively, using visual, mathematical and/or language skills in the modes of oral and/or written presentations.

    Note:
  • Critical: Information management is critical; accurate gathering and dissemination is central to the purpose of this standard. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically showing responsibility towards the environment and health of others.

    Note:
  • Technology plays a vital part in information management where databases and websites are established and maintained to provide information to clients. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.

    Note:
  • Essential viewpoint for the management of information across a whole supply chain impacted as it is by any number of factors. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Notes to Assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure that evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: Appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.

    The following particular issues should be taken into consideration when assessing against this unit standard:
  • Assessment is within the context of a particular mode of transport.
  • Knowledge of other modes is required, but application is limited to own mode.
  • Assessment must address both theory and practical application of learning.

    Definition of Terms:

    Terms have been clarified as far as possible through the use of range statements. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.