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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor credit and cheque cashing facilities, applications and transactions 
SAQA US ID UNIT STANDARD TITLE
246755  Monitor credit and cheque cashing facilities, applications and transactions 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7849  Monitor credit applications and transactions  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the monitoring of credit/cheque cashing facilities, applications and transactions. The individual should develop the ability to process, monitor and report on issues involving credit/cheque applications and transactions. The sub-field will benefit by standardising procedures and processes related to the monitoring of credit/cheque cashing facilities, applications and transactions.

On achievement of this unit standard the learner will understand and be able to:
  • Apply gaming board and in-house regulations maintaining confidentiality.
  • Process credit applications.
  • Supervise a credit/cheque cashing facility.
  • Control customer credit.
  • Adhere to proper procedure in monitoring and reporting issues relating to credit/cheque applications and transactions.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes related to a managerial function in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication skills at NQF Level 3.
  • Mathematical literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Apply gaming board and in-house regulations maintaining confidentiality. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Credit applications and other transactions are processed according to gaming board regulations. 

    ASSESSMENT CRITERION 2 
    Credit/cheque cashing applications are processed with the emphasis on confidentiality. 

    ASSESSMENT CRITERION 3 
    Other relevant transactions are understood in terms of gaming board regulations. 

    ASSESSMENT CRITERION 4 
    The procedure to be followed given a credit application is decided upon citing reasons for doing so. 

    SPECIFIC OUTCOME 2 
    Process credit applications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for processing credit/cheque applications and transactions timeously are clearly spelt out. 

    ASSESSMENT CRITERION 2 
    Relevant references are obtained and processed in order to process credit applications in line with company guidelines and procedures. 

    ASSESSMENT CRITERION 3 
    Other relevant credit information is gathered and presented for approval. 

    ASSESSMENT CRITERION 4 
    The action taken, after the application from the credit decision maker is returned, is explained to the customer. 

    SPECIFIC OUTCOME 3 
    Supervise a credit/cheque cashing facility. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The necessary steps are followed in the approval process for a credit/cheque cashing facility in accordance with company guidelines and policy. 

    ASSESSMENT CRITERION 2 
    The impact of not verifying cheque cashing or credit facilities is described in relation to the organisation. 

    ASSESSMENT CRITERION 3 
    The impact of fraud on the company due to negligence when supervising a credit/cheque cashing facility is outlined in a clear and concise manner. 

    SPECIFIC OUTCOME 4 
    Control customer credit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Individual customer credit limits are established within guidelines. 

    ASSESSMENT CRITERION 2 
    Customer accounts are monitored to confirm that payments are up to date at appropriate times. 

    ASSESSMENT CRITERION 3 
    Reasons for non-payment are investigated and recorded accurately according to relevant procedure. 

    ASSESSMENT CRITERION 4 
    Prompt action is taken in line with established guidelines to deal with customers who exceed their credit limit. 

    SPECIFIC OUTCOME 5 
    Adhere to proper procedure in monitoring and reporting issues relating to credit applications and transactions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Credit applications are processed within defined financial authorisation limits. 

    ASSESSMENT CRITERION 2 
    Discrepancies are identified, resolved and reported to the relevant person without delay. 

    ASSESSMENT CRITERION 3 
    Customer accounts are reconciled and, if not resolved, are reported to the relevant line manager. 

    ASSESSMENT CRITERION 4 
    Problems with customer accounts are reported to the relevant line manager when beyond own level of responsibility and control. 

    ASSESSMENT CRITERION 5 
    The status of an existing facility is reviewed and changes made according to company procedure where appropriate. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Credit application and transaction procedures.
  • Relevant management system.
  • Time-management and efficiency in handling issues.
  • Appropriate interpersonal skills.
  • Customer Service.
  • Relevant Gaming Board and internal policy and procedure. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving is essential in order to identify and solve discrepancies in accounts. 

    UNIT STANDARD CCFO WORKING 
    Team work will ensure customer satisfaction in swift handling of problems. 

    UNIT STANDARD CCFO ORGANISING 
    Self-organisation and management are skills that will serve the learner well in maintaining efficient and orderly records. 

    UNIT STANDARD CCFO COLLECTING 
    Information evaluation is necessary when deciding within whose scope the application or discrepancy falls. 

    UNIT STANDARD CCFO COMMUNICATING 
    Verbal communication including, tone, register and volume will contribute to customer satisfaction. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7849, "Monitor credit applications and transactions", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.