SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Initiate, conduct and follow up on surveillance investigations 
SAQA US ID UNIT STANDARD TITLE
246754  Initiate, conduct and follow up on surveillance investigations 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for learners working at a supervisory level within the surveillance area of a casino. It focuses on initiating, conducting and following up on investigations. This function is a key aspect of a surveillance supervisor. The sub-field will benefit by having investigation procedures run smoothly to aid in the minimising of loss of revenue and reduction of business risks to the casino.

On achievement of this unit standard the learner will understand and be able to:
  • Identify risks and contraventions of legislation or regulations within a casino environment.
  • Conduct investigations within the casino.
  • Report all findings on investigations to relevant personnel or department.
  • Follow up on all findings pertaining to investigation.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes related to following up investigations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3 or equivalent.
  • Mathematical Literacy at NQF Level 3 or equivalent. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify risks and contraventions of legislation or regulations within a casino environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Business risks pertaining to staff members in respect to financial loss to the casino are identified with a view to mitigating them. 

    ASSESSMENT CRITERION 2 
    Business risks involving customers in respect to financial loss to the casino are identified with a view to mitigating them. 

    ASSESSMENT CRITERION 3 
    Possible patron contraventions are identified for possible further action. 

    ASSESSMENT CRITERION 4 
    Possible staff contraventions are identified for possible further action. 

    SPECIFIC OUTCOME 2 
    Conduct investigations within the casino. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information related to the investigation is verified for accuracy. 

    ASSESSMENT CRITERION 2 
    Relevant evidence is gathered according to company policy and legislation. 
    ASSESSMENT CRITERION RANGE 
    Witnesses, CCTV coverage, online monitoring system, staff, etc.
     

    ASSESSMENT CRITERION 3 
    Relevant evidence is reviewed in order to conclude the investigation. 

    SPECIFIC OUTCOME 3 
    Report findings on investigations to relevant personnel or department. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A factual report based on findings of the investigation compiled according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Evidence pertaining to investigation is secured according to company policy and procedure. 

    ASSESSMENT CRITERION 3 
    An investigation report is forwarded to relevant management to ensure findings are dealt with in accordance with company policy and procedure. 

    SPECIFIC OUTCOME 4 
    Follow up on all findings pertaining to investigation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Relevant management is contacted to follow up on findings pertaining to investigation. 

    ASSESSMENT CRITERION 2 
    Progress on corrective action is requested. 

    ASSESSMENT CRITERION 3 
    Relevant information is disseminated to affected departments. 

    ASSESSMENT CRITERION 4 
    Revised preventative procedures are implemented where these are appropriate. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, skill and understanding which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, based on the appropriate Assessment Criteria, for this unit standard, includes:
  • Analytical skills to conduct investigations.
  • Appropriate knowledge of risk in a business environment.
  • Inherent Inter-personal skills. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving will be used to investigate and verify information for accuracy. 

    UNIT STANDARD CCFO WORKING 
    Team work is necessary when dealing with management to report findings of investigation. 

    UNIT STANDARD CCFO ORGANISING 
    Self-organisation and management is important to ensure that matters are dealt with efficiently and in good time. 

    UNIT STANDARD CCFO COLLECTING 
    Information evaluation is essential in order to conduct proper investigations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Functional writing is vital to ensure that reports are well-written and that information disseminated to departments is clear and understood by all concerned parties. 

    UNIT STANDARD CCFO SCIENCE 
    Use of science and technology will enable the learner to conduct effective investigations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.