SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Supervise activities within a surveillance room 
SAQA US ID UNIT STANDARD TITLE
246749  Supervise activities within a surveillance room 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for learners working at a supervisory level within the surveillance arena of a casino. Its key areas are supervising staff duties, ensuring that operations are performed smoothly without disturbance to customers and that any malfunctions of equipment or irregularities are dealt with expeditiously. The sub-field will benefit by minimising losses within the casino due to irregular activities.

The learner will additionally develop essential skills for management at a higher level.

On achievement of this unit standard the learner will understand and be able to:
  • Demonstrate an in depth understanding of internal and external legislation pertaining to surveillance requirements.
  • Carry out shift supervisory duties within a surveillance room.
  • Investigate irregular activities.
  • Adhere to logistical requirements within the surveillance room.
  • Compile shift and daily reports.
  • Conduct quality control checks.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes related to activities within surveillance room. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3 or equivalent.
  • Mathematical Literacy at NQF Level 3 or equivalent. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an in depth understanding of internal and external legislation pertaining to surveillance requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Gaming board regulation is clearly detailed as it pertains to surveillance requirements. 

    ASSESSMENT CRITERION 2 
    Internal control procedures relevant to the casino are clearly outlined as these pertain to surveillance requirements. 

    ASSESSMENT CRITERION 3 
    Understanding of requirements in accordance with pertinent legislation is evidenced when interpreting surveillance requirements. 

    ASSESSMENT CRITERION 4 
    Possible compliance issues are identified as these would occur in the daily running of the casino. 

    ASSESSMENT CRITERION 5 
    The importance of compliance to internal and external legislation is stressed as it impacts on the smooth supervision of activities within a surveillance room. 

    SPECIFIC OUTCOME 2 
    Carry out shift supervisory duties within a surveillance room. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Staff is allocated to monitor various sections of the casino according to aptitude and other relevant criteria. 

    ASSESSMENT CRITERION 2 
    Supervise/draw up staff schedules and manage accordingly. 

    ASSESSMENT CRITERION 3 
    Numbered stationary requirements are met to ensure compliance. 

    SPECIFIC OUTCOME 3 
    Investigate irregular activities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All gaming activities are monitored closely and accurately within the surveillance room to uncover any irregular activity. 

    ASSESSMENT CRITERION 2 
    Irregular activities are investigated and reported according to company procedure. 

    ASSESSMENT CRITERION 3 
    Correct procedures are adhered to pertaining to irregular activities in question. 

    SPECIFIC OUTCOME 4 
    Adhere to logistical requirements within the surveillance room. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Logistical requirements are adhered to in order to ensure the smooth functioning of the surveillance room. 

    ASSESSMENT CRITERION 2 
    Ensure functionality of surveillance equipment is ensured to contribute to the smooth functioning of the surveillance room and accurate recording of activities within the casino. 

    ASSESSMENT CRITERION 3 
    Technical faults are referred to appropriate technicians for correction. 

    ASSESSMENT CRITERION 4 
    CCTV malfunctions are reported to ensure compliance where necessary and appropriate. 

    SPECIFIC OUTCOME 5 
    Compile shift and daily reports. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Quality control procedures are conducted on register entries made by surveillance operators to ensure accuracy. 

    ASSESSMENT CRITERION 2 
    Appropriate summary of activities are compiled for hand-over. 

    ASSESSMENT CRITERION 3 
    Daily report containing information from central monitoring system is compiled as is required by Gambling Board rules and regulations. 

    ASSESSMENT CRITERION 4 
    Other reports specific to area of expertise are completed accurately according to company procedure. 

    ASSESSMENT CRITERION 5 
    A daily report is forwarded to management and gaming board to ensure compliance. 

    SPECIFIC OUTCOME 6 
    Conduct quality control checks. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All surveillance functions within surveillance room are continually checked to ensure quality and accuracy. 

    ASSESSMENT CRITERION 2 
    Duties of subordinates are continually checked to ensure work is of an appropriate standard and quality. 

    ASSESSMENT CRITERION 3 
    Surveillance reports are checked to ensure appropriate standard and quality according to company procedure. 

    ASSESSMENT CRITERION 4 
    Development needs within surveillance room are identified and training performed appropriately. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, skill and understanding which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, based on the appropriate Assessment Criteria, for this unit standard, includes:
  • Technical knowledge of equipment.
  • General supervisory skills (time management).
  • General knowledge of functions of all staff on gaming floor.
  • Knowledge of procedures related to functions on the gaming floor.
  • Knowledge of procedures for surveillance reporting in an occurrence book. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Organisational skills are needed to place staff and draw up staff rosters. 

    UNIT STANDARD CCFO COLLECTING 
    The correct evaluation of information is essential when investigating irregularities. 

    UNIT STANDARD CCFO COMMUNICATING 
    Effective verbal and written communication skills are required in reporting malfunctioning equipment and recording incidents and summarising activities. 

    UNIT STANDARD CCFO SCIENCE 
    Technology is used when handling surveillance equipment. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.