SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Supervise gaming floor activities 
SAQA US ID UNIT STANDARD TITLE
246747  Supervise gaming floor activities 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable supervising of staff, equipment and activities on the gaming floor in a casino environment. The individual should develop competent usage of the appropriate policy and procedure and skills relevant to supervising in order to support best practice on the gaming floor. The sub-field should develop a high generic level of supervision of this area within casinos in South Africa.

On achievement of this unit standard the learner will understand and be able to:
  • Ensure compliance with appropriate legislation, regulations, policy and procedure.
  • Monitor team members, equipment, clients and events on the gaming floor area.
  • Investigate and respond to irregular events and activities.

    On completion of this unit standard the learner should be ready to develop learning in further processes related to supervising and managing teams in a gambling environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    The typical scope and context of this unit standard is the supervision of staff, equipment and activities in the gaming floor area of a casino in South Africa. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Ensure compliance with appropriate legislation, regulations, policy and procedure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Identify and understand the relevant legislation and regulations appropriate to the organisation. 

    ASSESSMENT CRITERION 2 
    The way in which gaming floor activities need to comply with selected legislation, regulations, policy and procedure are identified and explained with examples. 

    ASSESSMENT CRITERION 3 
    Programs are designed and held to educate and support staff to comply with relevant legislation, regulations, policy and procedure. 

    ASSESSMENT CRITERION 4 
    Clients are informed, appropriately, of legislation and regulations they should be aware of in the context of the gaming floor. 

    ASSESSMENT CRITERION 5 
    Equipment is checked to ensure that it complies with relevant legislation, regulations and policy. 

    ASSESSMENT CRITERION 6 
    Administrative and logistical duties related to supervising the gaming floor are carried out and/or completed in compliance with procedure and policy. 

    SPECIFIC OUTCOME 2 
    Monitor team members, equipment, clients and events on the gaming floor area. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Events on the gaming floor are monitored and responded to correctly and in line with policy and procedure. 

    ASSESSMENT CRITERION 2 
    Gaming floor team members are monitored to ensure tasks and interactions are completed and conducted in accordance with policy and procedure. 

    ASSESSMENT CRITERION 3 
    Staff discipline, morale and motivation are monitored, and quality control checks implemented, to ensure that targets and service standards are achieved. 

    ASSESSMENT CRITERION 4 
    Clients are monitored in order to anticipate and/or respond to needs and/or requirements timeously and discretely. 

    ASSESSMENT CRITERION 5 
    Equipment is monitored to ensure that operations continue with minimal interruption. 

    ASSESSMENT CRITERION 6 
    Relevant reports are reviewed to assist with improving performance. 

    SPECIFIC OUTCOME 3 
    Investigate and respond to irregular events and activities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The gaming floor is monitored in order to identify irregular events and activities which need to be responded to. 

    ASSESSMENT CRITERION 2 
    Any irregular event or activity requiring a reaction is analysed for priority in terms of urgency and impact on the gaming floor area and/or business. 

    ASSESSMENT CRITERION 3 
    An appropriate response is selected and implemented to resolve the situation. 

    ASSESSMENT CRITERION 4 
    Situations beyond ones level of authority/competency are reported to appropriate personnel in line with policy and procedure. 

    ASSESSMENT CRITERION 5 
    The situation is monitored to ensure the response has the desired result, and any adjustments made as needed. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard, including through the Recognition of Prior Learning (RPL), may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate Memorandum of Understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, skill and understanding which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, based on the appropriate Assessment Criteria, for this unit standard, includes:
  • The Gaming Act.
  • National and relevant Provincial Gaming Board Regulations.
  • Relevant policy and procedure of the organisation.
  • Monitoring and report-review techniques.
  • Equipment operations.
  • Disciplinary and motivational techniques.
  • Resolution of irregular events and activities. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem-solving is emphasised in dealing with irregular events and activities. 

    UNIT STANDARD CCFO COLLECTING 
    Information-review is highlighted in completing administrative duties as well as in monitoring staff, customers and equipment and reviewing reports. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication is expanded upon in resolving irregular activities. 

    UNIT STANDARD CCFO SCIENCE 
    Use of science and technology is dealt with in monitoring equipment performance and in drawing and reviewing reports. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand related systems is highlighted in ensuring that minimal disruption to gaming floor activity takes place. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.