SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Resolve a gaming dispute 
SAQA US ID UNIT STANDARD TITLE
246746  Resolve a gaming dispute 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable a gaming dispute in a gambling environment to be effectively resolved. The learner should develop an ability to negotiate between the disputing parties in accordance with legislation, regulation, policy and procedure. The sub-field should develop a generic ability to deal with gaming disputes in this environment.

On achievement of this unit standard the learner will understand and be able to:
  • Identify and explore the parameters and legal implications of a gaming related dispute.
  • Liaise with the affected casino department, section or division.
  • Negotiate between parties involved in the gaming dispute.
  • Achieve resolution of the gaming dispute.

    On completion of this unit standard the learner should be ready to develop learning in further processes related to dispute resolution. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3 or equivalent.
  • Mathematical Literacy at NQF Level 3 or equivalent. 

  • UNIT STANDARD RANGE 
    The typical scope and context of this unit standard is the resolution of gaming disputes in a gaming environment in South Africa. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explore the parameters and legal implications of a
    gaming related dispute. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An initial investigation is conducted to ascertain the status of a dispute, the parties involved and the nature of the dispute. 

    ASSESSMENT CRITERION 2 
    Any regulation pertaining to the dispute, in terms of the Gaming Act and its amendments, relevant gazetted specifics and industry standards, is identified to aid resolution. 

    ASSESSMENT CRITERION 3 
    Organisational policy and procedures are followed, while maintaining the rights and dignity of all involved parties. 

    SPECIFIC OUTCOME 2 
    Liaise with the relevant casino department, section or division. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relevant department, section or division is contacted in order to establish the manner and extent to which it may be affected by the dispute. 

    ASSESSMENT CRITERION 2 
    The alleged irregularities are referred to relevant personnel to implement appropriate actions. 

    ASSESSMENT CRITERION 3 
    Evidence is collected according to legal prescripts. 

    ASSESSMENT CRITERION 4 
    Senior level personnel are communicated with, in instances where personnel are alleged to have acted incorrectly. 

    SPECIFIC OUTCOME 3 
    Negotiate between parties involved in the gaming dispute. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is provided to the effected parties which identifies and clarifies the regulatory and legal implications of the dispute. 

    ASSESSMENT CRITERION 2 
    Potential solutions to the dispute are identified and discussed with the involved parties to clarify possible mutually acceptable resolutions. 

    ASSESSMENT CRITERION 3 
    Procedures are implemented in the event of non-agreement by the relevant parties which are in accordance with industry practice. 

    SPECIFIC OUTCOME 4 
    Achieve resolution of the gaming dispute. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Regulations of both the National Gaming Board and relevant Provincial Gaming Board are correctly and transparently applied to the dispute. 

    ASSESSMENT CRITERION 2 
    Resolution is made on the dispute, based on objective interpretation of the available evidence. 

    ASSESSMENT CRITERION 3 
    Feedback is obtained to confirm that the dispute resolution is clearly explained to all involved parties. 

    ASSESSMENT CRITERION 4 
    Any appeals process, in accordance with the regulatory and legal requirements and industry practice, is carefully explained to all relevant parties. 

    ASSESSMENT CRITERION 5 
    All appropriate documentation is completed. 

    ASSESSMENT CRITERION 6 
    The outcome of the dispute is communicated to all affected parties and relevant documentation collated and filed according to policy and procedure. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard, including through the Recognition of Prior Learning (RPL), may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, skill and understanding which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, based on the appropriate Assessment Criteria, for this unit standard, includes:
  • Relevant sections of the Gaming Act.
  • Relevant sections of Gaming Board and organisational policy and procedure.
  • Negotiation tools and techniques which could be used to resolve a gaming dispute.
  • Relevant policy and procedure for gaming dispute resolution. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collecting and analysing information is addressed in researching information towards resolving the dispute. 

    UNIT STANDARD CCFO COMMUNICATING 
    Effective communication is highlighted in active listening, eliciting of information and responses through questioning, clarifying issues, persuading, motivating and supporting the parties, and providing verbal and written feedback on decisions taken. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.