SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Supervise table games 
SAQA US ID UNIT STANDARD TITLE
246745  Supervise table games 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  11 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in a supervisory capacity within the tables area. The individual should develop skills in ensuring that the tables area runs smoothly and efficiently. They will supervise staff and perform relevant administrative duties, ensuring compliance at all times. The sub-field should develop a standard approach to dealing with supervision of table games.

On achievement of this unit standard the learner will understand and be able to:
  • Demonstrate an understanding of internal and external legislation impacting on dealing supervision.
  • Perform administrative duties pertaining to individual tables.
  • Demonstrate table awareness.
  • Deal effectively with subordinates.
  • Deal effectively with senior staff.

    On completion of this unit standard the learner should be ready to develop learning in further, more complex processes related to supervising game tables. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Dealing Table games at NQF Level 3.
  • Mathematical Literacy at NQF Level 4.
  • Customer service.
  • Communication skills at NQF Level 4. 

  • UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of internal and external legislation impacting on dealing supervision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Gaming Board regulation is clearly detailed as it pertains to surveillance requirements when supervising dealing. 

    ASSESSMENT CRITERION 2 
    Internal control procedures relevant to the casino are clearly outlined as these pertain to dealing supervision. 

    ASSESSMENT CRITERION 3 
    Tables are effectively supervised in accordance with pertinent legislation. 

    SPECIFIC OUTCOME 2 
    Perform administrative duties pertaining to individual tables. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate tables counts are conducted according to organisational procedure. 

    ASSESSMENT CRITERION 2 
    Inadequate float levels are identified and corrected according to company procedure. 

    ASSESSMENT CRITERION 3 
    Appropriate requirements are communicated and processed according to the specific need of the table. 
    ASSESSMENT CRITERION RANGE 
    Staff, chips, tokens, cards, counters.
     

    ASSESSMENT CRITERION 4 
    Tables are opened and closed accurately and in accordance with company procedure. 

    ASSESSMENT CRITERION 5 
    The table report is referred to when clearing up discrepancies pertaining to wins/losses. 

    SPECIFIC OUTCOME 3 
    Demonstrate table awareness. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Game control is maintained by observance, monitoring and intervention where necessary and appropriate. 
    ASSESSMENT CRITERION RANGE 
    Pace; table awareness; mandatory announcements.
     

    ASSESSMENT CRITERION 2 
    Payouts are calculated and verified for accuracy according to company procedure and to ensure compliance. 

    ASSESSMENT CRITERION 3 
    The appropriate level of security is maintained when supervising table games. 

    SPECIFIC OUTCOME 4 
    Deal effectively with subordinates. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Procedures are enforced and continually checked to ensure work is of an appropriate standard and quality. 

    ASSESSMENT CRITERION 2 
    Appropriate people skills are applied when dealing with subordinates. 
    ASSESSMENT CRITERION RANGE 
    People skills included but not limited to diplomacy and dealer respect.
     

    ASSESSMENT CRITERION 3 
    Performance development needs of subordinates are identified and appropriate training is recommended. 

    SPECIFIC OUTCOME 5 
    Deal effectively with senior staff. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    High action play is communicated to appropriate management via appropriate means. 

    ASSESSMENT CRITERION 2 
    Information is shared and updated with fellow supervisors to ensure smooth running of operations. 
    ASSESSMENT CRITERION RANGE 
    Threats, risks, security breaches, etc.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, skill and understanding which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes for this unit standard, includes:
  • Administrative duties pertaining to tables.
  • Application of company policy and procedure.
  • Interpersonal skills.
  • Relevant Gaming board legislation and internal control procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problems are identified and solutions are creatively solved when situations arise within the tables area. 

    UNIT STANDARD CCFO WORKING 
    Team work is demonstrated when facilitating the administrative processes within the organisation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Information is presented and communicated accurately to superiors. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.