SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer disciplinary and grievance policy and procedure 
SAQA US ID UNIT STANDARD TITLE
246744  Administer disciplinary and grievance policy and procedure 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable disciplinary and grievance policy and procedure to be administered. The individual should develop competent usage of the appropriate policy and procedure. The sub-field should develop a standard approach to dealing with disciplinary and grievance issues.

On achievement of this unit standard the learner will understand and be able to:
  • Identify and explain an organisation's policy related to grievance and disciplinary measures.
  • Identify and classify an alleged transgression or grievance.
  • Institute disciplinary procedure relevant to a non-dismissible offence.
  • Institute disciplinary procedure relevant to a dismissible offence.
  • Institute a grievance procedure.
  • Ensure the appropriate procedure is correctly administered.

    On completion of this unit standard the learner should be ready to develop learning in further processes related to disciplinary and grievance measures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • The role of disciplinary and grievance policy and procedure in an organisation.
  • Adhering to a disciplinary code.
  • Legislation and legislated bodies relevant to disciplinary and grievance measures. 

  • UNIT STANDARD RANGE 
    The typical scope and context of this unit standard is the administration of policy and procedure related to dismissible and non-dismissible offences, and any grievance, relevant to any South African workplace. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain an organisation's policy related to grievance and disciplinary measures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relevant policy, whether written or usual practice, is correctly identified, examined using appropriate language and terminology. 

    ASSESSMENT CRITERION 2 
    The relevant policy is explained in a clear manner highlighting the implications of the main elements of the policy. 

    ASSESSMENT CRITERION 3 
    The relationship between the relevant sections of the Labour Relations Act, as well as the Basic Conditions of Employment Act, and the relevant policy. 

    SPECIFIC OUTCOME 2 
    Identify and classify an alleged transgression or grievance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate procedure is followed to register or identify an alleged transgression of grievance. 

    ASSESSMENT CRITERION 2 
    A review is conducted of the registration or identification of the alleged activity in order to correctly classify it either as a dismissible offence, a non-dismissible offence or a grievance. 

    ASSESSMENT CRITERION 3 
    Evidence to hand concerning the event, such as witnesses, documentation and physical evidence is considered in order to confirm the classification, according to policy. 

    SPECIFIC OUTCOME 3 
    Institute disciplinary procedure relevant to a non-dismissible offence. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The alleged transgressor is appropriately informed of the allegation according to company procedure. 

    ASSESSMENT CRITERION 2 
    The alleged transgressor is informed of his/her rights in respect of the process and given access to relevant policy and procedure information in a fair and courteous manner. 

    ASSESSMENT CRITERION 3 
    The process leading up to and during a hearing is correctly outlined, with reference to the role of each of the participants. 

    ASSESSMENT CRITERION 4 
    All potential outcomes of a hearing, including the option of an appeal, are clearly and carefully explained. 

    SPECIFIC OUTCOME 4 
    Institute disciplinary procedure relevant to a dismissible offence. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An investigation is conducted to gather and maintain evidence relevant to the allegation. 

    ASSESSMENT CRITERION 2 
    An appropriate charge is prepared which details the nature of the allegation. 

    ASSESSMENT CRITERION 3 
    The alleged transgressor is appropriately informed of the charge according to company procedure. 

    ASSESSMENT CRITERION 4 
    The alleged transgressor is informed of his/her rights in respect of the process and given access to relevant policy and procedure information in a fair and courteous manner. 

    ASSESSMENT CRITERION 5 
    The process leading up to and during a hearing is correctly outlined, with reference to the role of each of the participants. 

    ASSESSMENT CRITERION 6 
    All potential outcomes of a hearing, including the option of an appeal, are clearly and carefully explained. 

    SPECIFIC OUTCOME 5 
    Institute a grievance procedure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Structures and procedures to resolve a workplace grievance can be clearly and correctly outlined. 

    ASSESSMENT CRITERION 2 
    Documentation relevant to a grievance procedure is identified and appropriately utilised. 

    ASSESSMENT CRITERION 3 
    The process to deal with a grievance is instituted with due speed, transparency and fairness. 

    SPECIFIC OUTCOME 6 
    Ensure the appropriate procedure is correctly administered. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Procedure during disciplinary and grievance measures are monitored in an objective and balanced manner. 

    ASSESSMENT CRITERION 2 
    Outcomes of each hearing are appropriately recorded and maintained for future reference. 

    ASSESSMENT CRITERION 3 
    The appeal process is fully adhered to, and the result thereof responded to in accordance with policy and procedure. 

    ASSESSMENT CRITERION 4 
    Proper process is followed, where appropriate, in connection with the Commission for Conciliation, Mediation and Arbitration (CCMA), the Labour Court, or a Bargaining Council. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard, including through the Recognition of Prior Learning (RPL), may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Relevant sections of the Labour Relations Act.
  • Relevant sections of the Basic Conditions of Employment Act.
  • Dismissible and non-dismissible disciplinary measures.
  • Relevant grievance procedures.
  • Relevant policy and procedure for disciplinary and grievance measures.
  • Appropriate knowledge relating to the CCMA, Labour Court and/or Bargaining Council. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving when dealing with alleged transgressions or grievances. 

    UNIT STANDARD CCFO WORKING 
    Team work as part of the process of administering the policy and procedure involving team members. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting and analysing information when reviewing policy and procedure. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication in order to clearly outline processes and rights. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  61589   National Certificate: Banking  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. African Bank Ltd 
    3. Chartall Business College 
    4. Plumb Line Risk Alignment 
    5. The Facilitation Workshop 
    6. The Institute of Literacy Advancement 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.