SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an understanding Telecommunication Products and Services 
SAQA US ID UNIT STANDARD TITLE
246660  Demonstrate an understanding Telecommunication Products and Services 
ORIGINATOR
SGB Telecommunications 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will contribute to the full development of any learner within the Telecommunications environment, more specifically within Sales and Marketing backbone environment by providing recognition and further mobility within the field. This skill forms the basis for the performance of duties in the day to day operations of Sales and Marketing in specific occupations at NQF Levels 4, 5 and 6.

The knowledge, skills and understanding demonstrated in this unit standard are essential for upliftment, social and economic transformation in the Telecommunications environment.

The qualifying learner is capable of demonstrating:
  • Interpret client needs and specifications.
  • Determine and communicate product features, advantages and benefits.
  • Describe physical specifications of features, advantages and benefits.
  • Design and develop presentations for products and services.

    The learning outcomes in this unit standard contribute to the exit level outcomes which provide qualifying learners with access to a range of further learning in this field at NQF Level 3 and above, in the form of workplace based learning programmes for occupationally focused qualifications. Qualifying learners also have an understanding of the science and technology which underpins these activities. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learning assumed to be in place should be on the same level of this unit standard or higher:
  • Communication and Language.
  • Mathematics and Numeracy, Sciences.
  • Computer literacy.
  • Introduction to Telecommunication Network. 

  • UNIT STANDARD RANGE 
    The typical scope of this unit standard includes but is not limited to:
  • Sales promotions.
  • Alternative strategies.
  • Marketing communication.
  • Differentiating product features and benefits.
  • Providing competitive differentiation.
  • Customer retention and loyalty. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Interpret client needs and specifications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Client needs and specifications for individuals and or groups are received and documented as per company recording and documentation procedures. 

    ASSESSMENT CRITERION 2 
    Client needs and specifications are analysed and appropriate products and services are determined. 

    ASSESSMENT CRITERION 3 
    The analysis is carried out with consideration for religious, cultural, ethnic and regional differences. 

    ASSESSMENT CRITERION 4 
    Sources of problems and opportunities are identified from internal and external information and applicable solutions are determined. 

    SPECIFIC OUTCOME 2 
    Determine and communicate product features, advantages and benefits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Product/service features, advantages and benefits are correctly explained. 

    ASSESSMENT CRITERION 2 
    Product/service features, advantages and benefits are recorded and documented for future use. 

    ASSESSMENT CRITERION 3 
    Features, advantages and benefits of all client products are clarified by obtaining relevant information from suppliers. 

    ASSESSMENT CRITERION 4 
    Communication processes are established with existing and potential sales clients that are consistent with identified buyer information. 

    SPECIFIC OUTCOME 3 
    Describe physical specifications of features, advantages and benefits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information relating to product/service features, advantages and benefits is communicated in accordance design specifications. 

    ASSESSMENT CRITERION 2 
    Recorded and documented communication interactions with sales clients meet their needs and requirements. 

    ASSESSMENT CRITERION 3 
    Features, advantages and benefits are documented in accordance with supplier information. 

    ASSESSMENT CRITERION 4 
    Features, advantages and benefits are linked together and are made to fit the service required. 

    SPECIFIC OUTCOME 4 
    Design and develop presentations for products and services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Principles of product and service presentation design are applied to ensure compliance with client's needs and specifications. 

    ASSESSMENT CRITERION 2 
    Presentation decisions take account of and reflect religious cultural, ethnic and regional differences. 

    ASSESSMENT CRITERION 3 
    Appropriate pricing and cost structures will be correctly applied and taken into consideration. 

    ASSESSMENT CRITERION 4 
    Presentation is designed within agreed format and presented within prescribed time frame. 

    ASSESSMENT CRITERION 5 
    Presentation is presented to relevant parties and agreement is obtained according to specific needs and set standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant SETA/ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of sales and marketing strategies.
  • An understanding of promotional techniques.
  • A broad understanding of sources for obtaining product/service features, advantages and benefits.
  • A comprehensive understanding of methods and techniques for describing features, advantages and benefits.
  • A broad understanding of communication processes for existing and potential sales clients.
  • Knowledge of customer satisfaction skills and techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems pertaining to the communication of products, features, advantages and benefits. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively when presenting features, advantages and benefits so that sales clients needs are met. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology when sourcing, describing and presenting product features, advantages and benefits. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contributing to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any program of learning to make an individual aware of the importance of:
  • Reflecting on and exploring a variety of strategies to learn more.
  • Effectively participating as responsible citizens in the life of local, national and global communities.
  • Being culturally and aesthetically sensitive across a range of social contexts.
  • Exploring education and career opportunities.
  • Developing entrepreneurial opportunities learners with applied competence and a basis for further learning.
  • The learner contribute to his/her own development. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Comment on this unit standard should reach SAQA no later than 26 October 2007.
    Notes to Assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Ensure that the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgments should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the Assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means Assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.
  • Requirements for a portfolio are that it should be valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience, which serves to supplement the assessment of applied competence.

    The portfolio may include:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner.
  • Relevant certificates or awards.
  • Previous assessment records.
  • Journals/logbook.

    The level assigned to this unit standard is appropriate because the learner:
  • Has basic knowledge of some main areas of a discipline/field.
  • Has basic understanding of a discipline/field's key term, rules, concepts, principles and theories.
  • Is familiar with some of the essential methods, procedures and techniques of the discipline/field.
  • Has the ability to use the above to solve routine problems within given frameworks.
  • Has a basic information gathering, analysis and presentation skill.
  • Has the ability to communicate information reliably and accurately in the required medium of instruction.
  • Has the capacity to operate within clearly defined contexts, with limited scope for personal decision-making and responsibility.
  • Learn within a well-structured and managed environment.
  • Evaluate own performance against given criteria.

    Legal Requirements:

    Compliance to the following legal requirements and standards are mandatory:
  • Employer's Policies and Procedures.
  • Environmental Management System.
  • Independent Communications Authority of South Africa.
  • Occupational Health and Safety Act.
  • National and International Standards.
  • Local Metropolitan Council Regulations. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59057   Further Education and Training Certificate: Telecommunication Network Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. FORTEL INVESTMENT CC 
    2. TELKOM SA SOC LTD 
    3. Tira Telecoms 
    4. Trans African Fibre Services 
    5. Triple Play Fibre Optic Solutions 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.