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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate an understanding Telecommunication Products and Services 
SAQA US ID UNIT STANDARD TITLE
246660  Demonstrate an understanding Telecommunication Products and Services 
ORIGINATOR
SGB Telecommunications 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will contribute to the full development of any learner within the Telecommunications environment, more specifically within Sales and Marketing backbone environment by providing recognition and further mobility within the field. This skill forms the basis for the performance of duties in the day to day operations of Sales and Marketing in specific occupations at NQF Levels 4, 5 and 6.

The knowledge, skills and understanding demonstrated in this unit standard are essential for upliftment, social and economic transformation in the Telecommunications environment.

The qualifying learner is capable of demonstrating:
  • Interpret client needs and specifications.
  • Determine and communicate product features, advantages and benefits.
  • Describe physical specifications of features, advantages and benefits.
  • Design and develop presentations for products and services.

    The learning outcomes in this unit standard contribute to the exit level outcomes which provide qualifying learners with access to a range of further learning in this field at NQF Level 3 and above, in the form of workplace based learning programmes for occupationally focused qualifications. Qualifying learners also have an understanding of the science and technology which underpins these activities. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learning assumed to be in place should be on the same level of this unit standard or higher:
  • Communication and Language.
  • Mathematics and Numeracy, Sciences.
  • Computer literacy.
  • Introduction to Telecommunication Network. 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes but is not limited to:
  • Sales promotions.
  • Alternative strategies.
  • Marketing communication.
  • Differentiating product features and benefits.
  • Providing competitive differentiation.
  • Customer retention and loyalty. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Interpret client needs and specifications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Client needs and specifications for individuals and or groups are received and documented as per company recording and documentation procedures. 

    ASSESSMENT CRITERION 2 
    Client needs and specifications are analysed and appropriate products and services are determined. 

    ASSESSMENT CRITERION 3 
    The analysis is carried out with consideration for religious, cultural, ethnic and regional differences. 

    ASSESSMENT CRITERION 4 
    Sources of problems and opportunities are identified from internal and external information and applicable solutions are determined. 

    SPECIFIC OUTCOME 2 
    Determine and communicate product features, advantages and benefits. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Product/service features, advantages and benefits are correctly explained. 

    ASSESSMENT CRITERION 2 
    Product/service features, advantages and benefits are recorded and documented for future use. 

    ASSESSMENT CRITERION 3 
    Features, advantages and benefits of all client products are clarified by obtaining relevant information from suppliers. 

    ASSESSMENT CRITERION 4 
    Communication processes are established with existing and potential sales clients that are consistent with identified buyer information. 

    SPECIFIC OUTCOME 3 
    Describe physical specifications of features, advantages and benefits. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Information relating to product/service features, advantages and benefits is communicated in accordance design specifications. 

    ASSESSMENT CRITERION 2 
    Recorded and documented communication interactions with sales clients meet their needs and requirements. 

    ASSESSMENT CRITERION 3 
    Features, advantages and benefits are documented in accordance with supplier information. 

    ASSESSMENT CRITERION 4 
    Features, advantages and benefits are linked together and are made to fit the service required. 

    SPECIFIC OUTCOME 4 
    Design and develop presentations for products and services. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Principles of product and service presentation design are applied to ensure compliance with client's needs and specifications. 

    ASSESSMENT CRITERION 2 
    Presentation decisions take account of and reflect religious cultural, ethnic and regional differences. 

    ASSESSMENT CRITERION 3 
    Appropriate pricing and cost structures will be correctly applied and taken into consideration. 

    ASSESSMENT CRITERION 4 
    Presentation is designed within agreed format and presented within prescribed time frame. 

    ASSESSMENT CRITERION 5 
    Presentation is presented to relevant parties and agreement is obtained according to specific needs and set standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant SETA/ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of sales and marketing strategies.