SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide support and administrative services in Local Government 
SAQA US ID UNIT STANDARD TITLE
244298  Provide support and administrative services in Local Government 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners seeking to enter Local Government and wishing to acquire general competences related to the functioning of Local Government. This unit standard enables the learner to acquire all the necessary administrative competences to support service delivery objectives within own Local Government work context.

The qualifying learner is capable of:
  • Identifying the various administrative systems and resources that are available to support service delivery in Local Government.
  • Identifying and applying a typical system for storing and retrieving data for a manual and electronic system.
  • Utilising resources to enhance service delivery in own work context.
  • Applying organisational skills to fulfill instructions.
  • Providing support services to specific projects. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Mathematical Literacy at NQF Level 2.
  • Communication at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the administrative systems and resources available to support service delivery in Local Government. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The function of administration is explained in relation to own work context and in achieving the overall service objectives of own Local Government context. 

    ASSESSMENT CRITERION 2 
    The various systems and guidelines for implementing administrative systems within Local Government are explained in relation to own job context. 

    ASSESSMENT CRITERION 3 
    Local Government procedures and Issues of confidentiality relating to documentation, administration and circulation of information is explained with examples. 

    ASSESSMENT CRITERION 4 
    The various resources that can be utilised in administrative support within Local Government environment are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Resources include but are not limited to telephone systems, facsimiles, electronic mail, filing and archive systems already in place, knowledge management systems, photocopiers, computers, printers.
     

    SPECIFIC OUTCOME 2 
    Identify and use a data capturing system. 
    OUTCOME RANGE 
    Data system can be manual or electronic. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The advantages and disadvantages of different filing and indexing systems are identified and discussed in relation to general guidelines for drawing up storage and retrieval systems within a municipal environment. 

    ASSESSMENT CRITERION 2 
    Typical filing systems are identified and the most appropriate method determined for own work needs. 

    ASSESSMENT CRITERION 3 
    Methods of classification for filing are identified and drawn up for own filing system. 
    ASSESSMENT CRITERION RANGE 
    Methods of filing include but are not limited to alphabetical, numerical, subject, geographical, project related and chronological matters.
     

    ASSESSMENT CRITERION 4 
    A suitable method for retrieving and archiving documents is drawn up and kept up to date at all times. 

    SPECIFIC OUTCOME 3 
    Utilise resources to enhance service delivery in own work context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Appropriate resources are selected to complete administrative support functions. 

    ASSESSMENT CRITERION 2 
    Problem-solving initiatives are utilised to resolve problems relating to resources. 
    ASSESSMENT CRITERION RANGE 
    Administrative problems that may arise include machines breaking down (e.g. Photocopiers), downtime on computers, loss of information, ink cartridges expiring on photocopiers and printers.
     

    ASSESSMENT CRITERION 3 
    Effective reporting on unresolved problems is ensured so that overall support services and own function is not hindered. 

    ASSESSMENT CRITERION 4 
    Suppliers are contacted where relevant to resolve problems or source more stocks. 

    SPECIFIC OUTCOME 4 
    Apply organisational skills to fulfil instructions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Typical organisational skills required for administrative support services are explained in relation to own Local Government context. 
    ASSESSMENT CRITERION RANGE 
    Organisational skills include processing information and documentation, typing up, circulating and storing documentation, receiving and processing instructions, solving organisational related problems, managing own schedules and times to fulfil instructions and activities required for support services, managing one's own time effectively.
     

    ASSESSMENT CRITERION 2 
    Appropriate time management skills are applied in order to ensure that tasks and instructions are processed correctly and timeously. 

    ASSESSMENT CRITERION 3 
    Methods and protocols for giving and receiving feedback and asking questions relating to instructions are identified and applied in own work context. 

    ASSESSMENT CRITERION 4 
    Methods and protocols for resolving problems relating to instructions and tasks are identified and applied to own work context. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational skills.
  • Giving and receiving feedback relating to instructions.
  • Handling instructions.
  • Storage and retrieval systems for electronic and manual systems.
  • Utilisation of technology linked to support services, i.e. fax machines, photocopiers, computers etc. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes provide efficient and effective administrative support services. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that instructions are effectively understood and completed. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to provide effective support services in own local government work context. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to fulfil instructions and provide support services in most expedient and effective manner. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to gather and relay information required in support services. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to set up and manage storage and retrieval systems and administrative support systems to enhance own work objectives. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that providing support services within local government do not exist in isolation and there are a variety of internal and external factors that determine how best to provide services. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that own support service activities contribute effectively to the overall service delivery objectives of own local government environment. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Josmap Training Institute 
    2. Lewerb Holdings (PTY) Ltd 
    3. MANCOSA Pty (Ltd) 
    4. Mortarboard Training Solutions 
    5. Petra Institute of Development 
    6. Regent Business School (Pty) Ltd t/a Regent Business School 
    7. Tloumogale Business Development & Consulting 
    8. Tshwane Training Institute (PTY) LTD. 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.