SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Book in work for an automotive business 
SAQA US ID UNIT STANDARD TITLE
244129  Book in work for an automotive business 
ORIGINATOR
SGB Vehicle Maintenance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for people in the automotive engineering industry who are required to deal with customers and book in automotive work.

People credited with this unit standard are able to:
  • Receive the customer.
  • Obtain details of the job.
  • Complete job acceptance procedures.
  • Provide feedback to customers. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are already competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
    The following scope and context applies to the whole unit standard:
  • Reference to company requirements and company policy means that the standard must comply with any policies and requirements of the company involved, and the ethical codes of relevant professional management organisations.
  • Practical assessment evidence must be obtained in the workplace under normal workplace conditions.

    Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive the customer. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Customers are greeted courteously and timeously in accordance with company policies. 

    ASSESSMENT CRITERION 2 
    Customers are made to feel welcome and a valued part of the business. 

    ASSESSMENT CRITERION 3 
    The service required by the customer is determined and the customer is routed to the correct department or person. 
    ASSESSMENT CRITERION RANGE 
    Written instructions, verbal instructions (personal and telephone contact), verification with customer, the presented job.
     

    SPECIFIC OUTCOME 2 
    Obtain the details for the job. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The job is assessed to determine the extent of work required. 

    ASSESSMENT CRITERION 2 
    Existing faults and problems are discussed with the customer and recorded prior to acceptance of the job. 

    ASSESSMENT CRITERION 3 
    A decision is made as to whether the work required by the customer is within the company's capabilities. 

    ASSESSMENT CRITERION 4 
    Any work that is not within the company's capability is identified and recommendations for outwork are made in accordance with company policies. 

    ASSESSMENT CRITERION 5 
    All details required by the company's job sheet and/or job card are completed in accordance with company policy and legislation. 

    ASSESSMENT CRITERION 6 
    The instructions and conditions listed on the job sheet and/or job card are verified by the customer as reflecting their requirements. 

    SPECIFIC OUTCOME 3 
    Complete job acceptance procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The duration of the work is estimated and reported to the customer in accordance with the extent of the work and availability of parts and material. 

    ASSESSMENT CRITERION 2 
    The job cost estimate is obtained and reported to the customer in accordance with company procedures. 

    ASSESSMENT CRITERION 3 
    The customer's payment history and method of payment for the job is determined and ascertained to comply with company policy. 

    SPECIFIC OUTCOME 4 
    Provide feedback to the customer. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Any faults identified that were not apparent at the time of booking in are reported to the customer in accordance with company policies. 

    ASSESSMENT CRITERION 2 
    The causes of the fault are identified where possible and the customer is informed of relevant preventive actions. 

    ASSESSMENT CRITERION 3 
    The customer is notified of any delays in the promised delivery time in accordance with company policies. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant Education, Training, Quality, Assurance (ETQA) Body, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the ETQA's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described in the unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following embedded knowledge is addressed in an integrated way in the unit standard:
  • Workplace policies and procedures.
  • Safe working practices.
  • How to book a job in.
  • How to estimate the duration of a job.
  • How to obtain a cost estimate of a job.
  • How to treat customers courteously. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organisation or community. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively, using visual, mathematical and/or language skills in the modes of oral and/or written presentations. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically showing responsibility towards the environment and health of others. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terminology:

    Terms used in this unit standard are generic to the automotive engineering industry in South Africa.

    Notes To Assessors:

    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64411   Further Education and Training Certificate: Automotive Spray Painting  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  64549   Further Education and Training Certificate: Automotive Body Repair  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58539   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2009-02-18  Was MERSETA until Last Date for Achievement 
    Elective  78525   Further Education and Training Certificate: Automotive Repair and Maintenance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    2. Bell Equipment Company SA (Pty) Ltd (ALTON) (TP) 
    3. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    4. Buscor 
    5. Central Competent Centre (Pty) Ltd (BLOEMFONTEIN) (TP) 
    6. Coastal Kzn F.E.T. College - Swinton Road Campus 
    7. DON-DER TRUCK REPAIRS TRUST 
    8. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    9. Ekurhuleni West Public FET College - Germiston Campus 
    10. False Bay Public FET College - Westlake Campus 
    11. First Car Care (Pty) Ltd T/A STi Autobody Repairers (GOODWOOD) (TP) 
    12. Imperial Technical Training Academy (GERMISTON) (TP) 
    13. Imperial Technical Training Academy (WADEVILLE) (TP) 
    14. JESUA CONSULTANTS (Hartenbos) (WA) 
    15. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    16. JMC TECHNICAL TRAINING (Bloemfontein)(TP) 
    17. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    18. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    19. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    20. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    21. Mopani South East FET College - Phalaborwa Campus 
    22. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    23. PUTCO Pty Ltd 
    24. Qualitas Training cc (SELBY) (TP) 
    25. SG Coal (Pty) Ltd (TP) 
    26. Shukela Training Centre 
    27. St Anthony's Education Centre (BOKSBURG) (TP) 
    28. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    29. The Automobile Association of South Africa T/A AA Training Academy (MO 
    30. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    31. Umfolozi FET College - Mandeni Campus 
    32. Umgungundlovu FET College - Plessislaer Campus 
    33. Volkswagen of South Africa (Pty) Ltd - Technical Learning Academy (UIT 
    34. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.