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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Portray a professional image within a cleaning team 
SAQA US ID UNIT STANDARD TITLE
243191  Portray a professional image within a cleaning team 
ORIGINATOR
SGB Hygiene & Cleaning Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
12510  Maintain effective work relationships in a cleaning environment  Level 1  NQF Level 01  Complete 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard are able to work effectively in a cleaning team.

Qualifying learners are able to:
  • Take accountability for his/her own cleaning tasks.
  • Contribute to the achievement of the objectives of a cleaning team.
  • Take pride in being a member of a cleaning team. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard or qualification will have demonstrated competency against the following unit standard:
  • Engage in a range of speaking and listening interactions (revised) ID No.12449. 

  • UNIT STANDARD RANGE 
  • The scope of this unit standard is for any person who is a member of a cleaning team.
  • In the context of this unit standard a cleaning team includes, but is not limited to any group of people made up of staff and/or management in any combination, whose purpose is to work effectively in a cleaning services environment.
  • The level assigned to this unit standard is appropriate because the process is limited in range, repetitive and familiar, no generation of new ideas is needed and the person has no responsibility for the learning of others. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Take accountability for his/her own cleaning tasks. 
    OUTCOME RANGE 
    Accountability refers to taking responsibility for getting all cleaning tasks done correctly first time every time without the need for supervision, and where 'correctly' refers to the task being done in accordance with the worksite procedure and basic cleaning principles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for taking accountability for his/her cleaning tasks is explained in terms of working effectively in a cleaning team, providing customer service and self development. 

    ASSESSMENT CRITERION 2 
    Instructions are carried out correctly to meet company requirements. 

    ASSESSMENT CRITERION 3 
    The reasons for communicating positively between members of a cleaning team is described and two examples are given that support a professional team image. 
    ASSESSMENT CRITERION RANGE 
    Range of communication includes but is not limited to greeting team members and all customers, maintaining eye contact during communication, listening carefully, giving others an equal opportunity to speak, encouraging and supporting others, smiling and other positive body language.
     

    ASSESSMENT CRITERION 4 
    Accountability for all tasks given is taken to support the professional image of a team. 

    SPECIFIC OUTCOME 2 
    Understand the importance of contributing to the achievement of the objectives of a cleaning team. 
    OUTCOME RANGE 
    Range of objectives includes, but is not limited to cleaning specifications, worksite procedures, cleaning tasks, time, budget. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Objectives of a cleaning team are described and understood in terms of working effectively in a cleaning team and providing customer service. 

    ASSESSMENT CRITERION 2 
    His/her tasks are described in terms of their contribution to the achievement of the objectives of a cleaning team. 

    ASSESSMENT CRITERION 3 
    The importance of knowing the tasks of other members is explained in terms of their contribution to the achievement of the objectives of a cleaning team. 

    ASSESSMENT CRITERION 4 
    The importance of helping and supporting other team members is explained and two examples of help and support are given in terms of the contribution to the achievement of objectives of a cleaning team. 

    ASSESSMENT CRITERION 5 
    Effective teamwork is explained in terms of benefits to him/herself, the cleaning team and the cleaning company. 

    ASSESSMENT CRITERION 6 
    The importance of each team member working as part of a cleaning team is explained in terms of providing customer service. 

    SPECIFIC OUTCOME 3 
    Take pride in being a member of a cleaning team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Good timekeeping is kept when reporting for duty and after breaks, and the importance of good timekeeping is explained in terms of working effectively in a cleaning team. 

    ASSESSMENT CRITERION 2 
    Reasons for displaying a professional image are explained in terms of showing pride in the cleaning team. 

    ASSESSMENT CRITERION 3 
    Customer and company property are handled with care and respect and the importance of doing so is explained in terms of working effectively in a cleaning team. 
    ASSESSMENT CRITERION RANGE 
    Range of customer and company property includes but is not limited to building structures, furniture and fittings, floor coverings, cleaning equipment, overalls and personal protective equipment, company vehicles.
     

    ASSESSMENT CRITERION 4 
    Reasons for taking pride in his/her work and appearance are explained in terms of working effectively in a cleaning team, providing customer service and the image of the cleaning team and the company. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution or provider offering learning that will enable achievement of this unit standard must be accredited by the Services SETA's ETQA (SETQAA).
  • Anyone assessing a learner against this unit standard must be a constituent assessor registered with SETQAA.
  • Both internal and external moderation of the assessment will be quality assured by SETQAA in accordance with their published policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners can apply:
  • Basic cleaning principles. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems that might occur whilst working in a cleaning team such as a language problem or cultural differences. 

    UNIT STANDARD CCFO ORGANISING 
    Organize and manage oneself and one's activities responsibly and effectively whilst practicing good timekeeping, encouraging and helping others, taking accountability for cleaning tasks whilst working effectively in a cleaning team. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and evaluate information relating to cleaning procedures, cleaning specifications and objectives whilst working effectively in a cleaning team. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively to an individual or group of people when working in a cleaning team. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising the importance of teamwork and co-operation when working in a cleaning team. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large by working as a team and taking accountability for actions:
  • Participating as a responsible citizen in the life of local, national and global communities.
  • Being culturally and aesthetically sensitive across a range of social contexts. This is evident in all aspects of teamwork, positive behaviour and self-improvement. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 12510, " Maintain effective work relationships in a cleaning environment ", Level 1, 4 credits.

    Supplementary information:

    Definition of terms within this unit standard:
  • Cleaning specification refers to the list of surfaces to be cleaned and the frequency of cleaning agreed.
  • Customers include, but are not limited to, all persons on the site where a cleaning service is being provided, and co-workers at any level.
  • Effective refers to being useful and productive as part of a cleaning team so as to meet the expectations and requirements of customers.
  • Professional image refers to the appearance and behaviour of the whole team as seen by customers.
  • Scope of work refers to the areas in which cleaning is to take place.
  • Taking pride refers to the feeling of satisfaction when a job has been completed and meets the requirements and expectations of customers.
  • Worksite procedure refers to the methods of cleaning that have been identified and agreed. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57937   General Education and Training Certificate: Hygiene and Cleaning  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.