SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
SAQA US ID UNIT STANDARD TITLE
242902  Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for officials involved in service delivery functions within the public sector. On completion of this standard the learners will be able to contribute to the improvement of service delivery trough the cultivation of more effective administration and people skills.

The qualifying learner is capable of:
  • Demonstrating an ability to locate problems within a wider public sector context.
  • Demonstrating an ability to perceive problem-solving as a process and manage problem-solving objectively.
  • Identifying levels of authority and protocols relating to the resolution of problems.
  • Engaging in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives.
  • Identifying and applying the principles of risk management to problem analysis and decision-making. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be competent in:
  • Communication NQF Level 3.
  • Mathematical Literacy NQF Level 3.
  • Computer Literacy NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an ability to locate problems within a wider public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The public sector context is analyzed and described in terms of macro and micro performance categories. 

    ASSESSMENT CRITERION 2 
    Concepts of 'problem' are analysed and distinguished. 
    ASSESSMENT CRITERION RANGE 
    'Problem' concepts include, but are not limited to, positive and negative mal performance, risk, risk frequency and severity, quality deviation, damages and consequential damages, hidden and unforeseen consequences, social and political perceptions and repercussions.
     

    ASSESSMENT CRITERION 3 
    Root cause analysis, process modelling and brainstorming concepts are described and applied to the analysis of problems in the wider public sector context. 

    ASSESSMENT CRITERION 4 
    The roles and functions of continuous improvement, quality and risk management teams and functions are described in the context of problem location. 

    SPECIFIC OUTCOME 2 
    Demonstrate an ability to perceive problem-solving as a process and manage problem-solving objectively. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of process is understood and explained in the context of problem solving. 

    ASSESSMENT CRITERION 2 
    The concepts of systems analysis and process engineering are understood and described in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    Negative concepts of 'problem-solving' are explored and their harmful consequences explained. 
    ASSESSMENT CRITERION RANGE 
    Negative 'problem solving concepts' include but are not limited to, blaming, ridicule, personal attacks, negative concepts of 'perfectionism', irrationality, covering-up, subjectivity, distributive problem solving, conflict, divisive.
     

    ASSESSMENT CRITERION 4 
    The benefits of objective 'problem solving are understood and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Benefits include, but are not limited to, inclusive problem solving, rationality, harmony, partnering, team work, building trust, hard on the problem soft on the people approach, outcome orientate.
     

    SPECIFIC OUTCOME 3 
    Identify levels of authority and protocols relating to the resolution of problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of authority within the public service, and own department or section, context are explained and described. 

    ASSESSMENT CRITERION 2 
    The necessity of different levels of authority is understood general and explained in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    The purpose, nature and content of protocols is understood and described generally and the rational for implementing problem-solving protocols is understood and explained. 

    ASSESSMENT CRITERION 4 
    Problem solving protocols are identified within own department and levels of authority explained in the context of problem solving. 

    SPECIFIC OUTCOME 4 
    Engage in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Decision making models and process are described generically and the context of problem solving in the public sector. 

    ASSESSMENT CRITERION 2 
    Public sector objectives are classified according to levels of generality and high level objectives re isolated and described. 

    ASSESSMENT CRITERION 3 
    The process by which lower level objectives are subsumed into high level objectives is described and understood. 

    ASSESSMENT CRITERION 4 
    The principles of outcomes based problem solving are understood and explained. 

    ASSESSMENT CRITERION 5 
    Participate in decision-making teams and processes in the context of outcomes based problem-solving in public sector context. 

    SPECIFIC OUTCOME 5 
    Identify and apply the principles of risk management to problem analysis and decision-making. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The risk management process is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 2 
    Risk identification understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 3 
    Risk quantification is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 4 
    Risk handling is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 5 
    Risk feedback and improvement is understood and explained generically and in the context of public service problem analysis and decision making. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Public sector policies and procedures.
  • Interpersonal skills and conflict management.
  • Basic principles of risk management.
  • Problem-solving and analysis techniques.
  • Levels of authority and decision-making protocols within public sector. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to ensure proactive contribution to overall public sector objectives. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to engage in problem resolution. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to effectively solve problems within given timeframes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate how problems impact on work goals, objectives and decisions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to advise others on decisions and engage them in problem resolution and analysis. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool for problem solving and analysis. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem solving contexts within the public sector do not exist in isolation and that a variety of internal and external factors can the overall outcomes of communication. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that problem resolution contributes to a wider need and does not affect roleplayers negatively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  PSETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Acorser Corporate and Business Consulting Cc 
    3. African Alabaster 
    4. All Sorts 108 Skills Development PTY (Ltd) 
    5. Amandla Obunye Training Academy 
    6. Arishi ISD (PTY) Ltd 
    7. Aubrey Nyiko Business Enterprises 
    8. AVAX SA 481 CC. T/A Mandisa Development Services 
    9. Avenida (Pty) Ltd 
    10. Baswabile Communications & Production 
    11. Bephaswana Skills Development (Pty) Ltd 
    12. Bohlokoa Business Consultancy 
    13. Bono Skills Development (PTY) Ltd 
    14. Brilliant Affairs 
    15. Bull's Business and Skills Training Institute 
    16. Cale Developments 
    17. Centre for Africa Capacity Building and Development (Pty) Ltd 
    18. Chartered Institute of Management (Pty) Ltd 
    19. Citiview Trading and Projects 
    20. College of Cape Town TVET 
    21. Concepts of Sustainable Management (CSM) 
    22. Dee's Training ( PTY) Ltd 
    23. Destiny Management Consultants (Pty) Ltd 
    24. DotCentre Business Consulting 
    25. Dzindalo Consulting (Pty) Ltd 
    26. E-Login Business Institute (Pty) Ltd 
    27. Edutel Public Service Company 
    28. Edutraining Business College 
    29. Equity Training and Consulting 
    30. Excellent Minds Institute (Pty) Ltd 
    31. Fachs Business Consulting and Training 
    32. Faranang Marketing 
    33. Fort Hare Trading Solutions (Pty) Ltd 
    34. Free State Training and Development Institute 
    35. Genvio (Pty) Ltd 
    36. Gleyding Management Institute (Pty) Ltd 
    37. Glicam Trading Enterprise 
    38. Global Steel Merchants (Pty) Ltd 
    39. Growth Management Consulting 
    40. Harvestine Investments (Pty) Ltd 
    41. Harvitex cc 
    42. HDPSA 
    43. Higherway Institute of Learning (Pty) Ltd 
    44. IALE School of Advanced Learning Education 
    45. Immaculate Training and Consulting 
    46. Institute of Busines Management of Southern Africa 
    47. Integrated Corporate Skills Solution 
    48. Jobafrik Consulting 
    49. Josmap Training Institute 
    50. Kgaka Kgolo Institute 
    51. Khongoloti Training Academy 
    52. Khuphula Training Solutions and Trading (Pty) Ltd 
    53. Le - Mark Training and Development Pty (Ltd) 
    54. Lead Afrika Consulting (Pty) Ltd 
    55. Leronsa Trading Enterprise 
    56. Lusa Social Enterprenueship Institute (PTY)LTD 
    57. Majuba Technical Vocational Education and Training 
    58. MANCOSA Pty (Ltd) 
    59. Matash Holdings (Pty) Ltd 
    60. Matontech Trading Enterprise 
    61. Maximum Development Institute 
    62. Mgwezane Training and Management cc 
    63. MMPS Holdings 
    64. Mokoai Business Solutions (Pty) Ltd 
    65. Molly Malete Productions CC 
    66. Morar Incorporated - KZN 
    67. Mortarboard Training Solutions 
    68. Mowils Consultants 
    69. Mpumalanga School of Government - MPSG 
    70. MTK Corporate Solutions 
    71. Nare Training and Development 
    72. National Skills and Technical 
    73. Nemalale Eagles Consultancy CC 
    74. Networx for Career Development 
    75. Nghunyule Investments 
    76. Nkinane Trading Enterprise 
    77. NokushoM Consultancy and Trading 
    78. Orchards Graduate School (Pty) Ltd 
    79. Peuneo (Pty) Ltd 
    80. Phoka Tshela Projects 
    81. Pholo Human Capital (Pty) Ltd 
    82. PMA Holdings (PTY ) LTD. 
    83. Positive Thinking Consultants cc 
    84. Prestige Leaders Consulting (Pty) Ltd 
    85. Pro-Active Public Services (Pty) Ltd 
    86. Prodigy Business Services 
    87. Prosam Consulting Group (Pty) Ltd 
    88. Prospen Group (Pty) Ltd 
    89. Provincial Training Academy Western Cape 
    90. Ramazwi Security Service and Training Agency (Pty) Ltd 
    91. Rams Professional Training and Conferencing 
    92. Ratomac Trading Consultants (Pty) Ltd 
    93. Reflections Development Institute 
    94. Regen Institute of Leadership and Management Education 
    95. Regenesys School of Public Management 
    96. Regent Business School (Pty) Ltd t/a Regent Business School 
    97. Ritepath HR Solutions 
    98. Saint Colonel Graduate Institute 
    99. Sampatla Procurement Solutions (Pty) Ltd 
    100. Silalele Consulting CC. 
    101. Siza Nesu Training and Consultants 
    102. South Africa School of Diplomacy, Protocol and Public Administration 
    103. Southern African Institute of Learning 
    104. Spears Business and Life Coach Consulting 
    105. Step Ahead Academy (Pty) Ltd 
    106. Summat Training Institute (Pty) Ltd 
    107. Synergy Corporate Consulting (Pty) Ltd 
    108. Talent Emporium Academy 
    109. Thandiwenathi (Pty) Ltd 
    110. Thubelihle Graduate Institute (Pty) Ltd 
    111. Tinotel Communications 
    112. Tippinggate Business Solutions 
    113. Tloumogale Business Development & Consulting 
    114. Tloumogale Business Development & Consulting (Pty) Ltd 
    115. Tonex Management Solutions (Pty) Ltd 
    116. Tovani Traiding 299 
    117. Tshepang Consulting & Project 
    118. Tshwane Training Institute (PTY) LTD. 
    119. Tsoelopele Leadership Consulting (Pty) Ltd 
    120. Ukwakhile Projects (PTY) Ltd 
    121. Umqondo Consultancy 
    122. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    123. University of Fort Hare 
    124. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    125. Vhutshilo Health And Training Organisation 
    126. Vuca Institute of Leadership Development 
    127. Vukauzakhe Traiding Enterprise 
    128. Vumilia Africa Group 
    129. Weinvest Investments 
    130. Zizzy Printing & Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.