SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an understanding and apply the framework and overall mechanics of government in public sector policy 
SAQA US ID UNIT STANDARD TITLE
242880  Demonstrate an understanding and apply the framework and overall mechanics of government in public sector policy 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for public sector officials involved with the service delivery activities in order to render services to the communities, stakeholders and other related role players that interact with the public sector.

The qualifying learner is capable of:
  • Identifying how different public sector structures operate as a unit and how the interact with one another.
  • Demonstrating an understanding of the service delivery policy framework of government and relating this to own work context.
  • Demonstrating an understanding of how public sector policies and procedures impact on overall customer service.
  • Identifying and complying with operational policies and procedures that apply to the public sector.
  • Identifying the typical quality management system that applies within the public sector and integrating these quality management principles into own work context. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must have competences in:
  • Communication NQF Level 3
  • Mathematical Literacy NQF Level 3
  • Computer Literacy NQF Level 3 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the mode of operation of different public sector structures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The constitution is understood and described as creating interrelated branches of government and departments within government to give effect to the goals and purposes of government. 

    ASSESSMENT CRITERION 2 
    Public law legislation is understood and described as imposing obligations and duties on the branches of government that describe the services (or service outcomes) required of the department or branch of government. 

    ASSESSMENT CRITERION 3 
    Legislation is understood and described as creating an administrative duty and service obligation (or service outcomes) on the department(s) to which legislation is assigned. 
    ASSESSMENT CRITERION RANGE 
    Legislation includes, but is not limited to, parliamentary, provincial and municipal acts and policy directives.
     

    ASSESSMENT CRITERION 4 
    Public policy is understood and described as methods, lists, principles, rules, regulation and processes created to ensure that the branches of government and public service departments are integrated to achieve the service objectives and levels desired by the government in power in meeting the needs of public customers. 

    ASSESSMENT CRITERION 5 
    The beneficial and hazardous consequences of integration and failure to integrate are described with regard to a public service are described and understood. 

    SPECIFIC OUTCOME 2 
    Demonstrate an understanding of the service delivery policy framework of government and relate this to own work context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The possible elements, functions, categories and levels within a public service delivery policy framework are understood and described. 

    ASSESSMENT CRITERION 2 
    The service delivery policy framework of own government is identified, understood and described in the context of own public service branch or department. 

    ASSESSMENT CRITERION 3 
    The service delivery policy framework is concretized for and applied to own workplace functions. 
    ASSESSMENT CRITERION RANGE 
    Workplace functions include, but are not limited to roles, obligations and processes.
     

    ASSESSMENT CRITERION 4 
    The beneficial and hazardous consequences of compliance and non-compliance with policy frameworks are described with regard to service delivery and own work context. 

    SPECIFIC OUTCOME 3 
    Demonstrate an understanding of how public sector policies and procedures impact on overall customer service. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Public service policies and procedures are described as frameworks of goals, the process required to achieve the goals and principles of conduct (including resources) necessary to achieve the public service outcomes. 

    ASSESSMENT CRITERION 2 
    The complex of categories of goals or outcomes sought to be achieved by public sector policies are understood and explained. 
    ASSESSMENT CRITERION RANGE 
    Goals or outcomes include, but are not limited to, customer service, process goals such as governance, accountability, responsibility, repeatability, transparency and efficacy.
     

    ASSESSMENT CRITERION 3 
    The customer service impact of policies and procedures are examined and explained in the context of policy and procedure goals. 

    ASSESSMENT CRITERION 4 
    The value of policy and procedure impact assessment to balancing governance goals, service delivery, and customer satisfaction goals is understood and supported. 

    ASSESSMENT CRITERION 5 
    The effect of public sector policy as applied to own work and department context is examined and explained in relation to customer service. 

    SPECIFIC OUTCOME 4 
    Identifying the typical quality management system that applies within the public sector and integrating these quality management principles into own work context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of 'quality' is explained and understood in the context of service delivery risk and customer public service. 

    ASSESSMENT CRITERION 2 
    The structure, purpose and functions of management systems are described and understood. 

    ASSESSMENT CRITERION 3 
    The necessity and purpose of quality goals and standards are explained and understood. 

    ASSESSMENT CRITERION 4 
    The processes and procedures necessary to implement and monitor quality are understood and explained. 

    ASSESSMENT CRITERION 5 
    The integration of quality processes and procedures into own work management systems is understood and demonstrated. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • Public sector policies and procedures
  • Office administrative procedures
  • The Public Services Act
  • The Municipal Systems Act and the Municipal Structures Act
  • The Promotion of Administrative Justice Act
  • The Promotion of Access the Information Act
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery
  • Public Finance Management Act
  • Information flows within the organisation
  • Interpersonal skills and conflict management
  • Basic principles of quality management
  • Basic principles of operational management 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to integrate government policy in own work context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that public sector operational and quality policies and procedures are effectively applied to fulfil the overall objectives of the public sector. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that operations and quality management controls are implemented proactively within own work context. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate how public sector operational and quality management policies and procedures apply to own job function. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to interact with relevant structures and roleplayers within public sector context. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to manage and integrate quality and operational policies and procedures within own work context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that public sector operational and quality contexts within the public sector do not exist in isolation and that a variety of internal and external factors can impact on the efficacy thereof. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that public sector operations within own work context are effectively executed. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acrodia Investments 
    2. Akhona Skills Fountain and Trading 
    3. Amaqamu Project Management &Consulting 
    4. AUBREY NYIKO BUSINESS ENTERPRISES 
    5. Batho Fela Ordinary People 
    6. Better Best Skills Development 
    7. Boland College Head Office 
    8. Dee's Training (PTY) LTD 
    9. E-Login Business Institute (Pty) Ltd 
    10. Edutel Public Service Company 
    11. Extribyte (Pty) Ltd 
    12. Free State Training and Development Institute 
    13. GATYANA TRAINING ACADEMY 
    14. Globalwise Training & Consulting (PTY) Ltd. 
    15. Harvitex cc 
    16. HDPSA GROUP (PTY) LTD 
    17. IQ Skills Academy (PTY) LTD. 
    18. Jeppe College of Commerce and Computer Studies 
    19. Khoali Education, Training and development consultants 
    20. KHOSITHI TRAINING 
    21. KMS COLLEGE 
    22. LEMARK TRAINING & DEVELOPMENT 
    23. Letlhogela Business Consulting Pty Ltd 
    24. Makavila Suppliers CC. 
    25. Mmalethabo Consulting 
    26. Motheo FET College - Bloemfontein Campus 
    27. Mowils Consultants 
    28. Mtk Corporation Solutions 
    29. Mvelaphanda Technologies 
    30. Pro-Active Public Services College (Pty) Ltd 
    31. Pro-African College (PTY) LTD 
    32. PRODIGY BUSINESS SERVICES (PTY) LTD 
    33. RAMAZWI SECURITY SERVICES CC 
    34. Reflections Development Institute 
    35. Regen Institute of Leadership and Management Education 
    36. Regenesys School of Public Management 
    37. Saint Colonel Graduate Institute (PTY) Ltd 
    38. SIMS KHULA TRAINING SKILLS DEVELOPMENT 
    39. Sizanesu Consulting 
    40. The People Architects 
    41. TIPP SOLUTIONS CC 
    42. Tloumogale Business Development & Consulting 
    43. Trainyoucan 
    44. Ukhozi Consulting Cleaning Services 
    45. Umfolozi FET College - Central Office 
    46. University of Fort Hare 
    47. V HERRMANNSEN AND ASSOCIATES CC 
    48. VUSHENI LEARNING ACADEMY 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.