SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Solve problems, make decisions and implement solutions 
SAQA US ID UNIT STANDARD TITLE
242817  Solve problems, make decisions and implement solutions 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:
  • Defining a problem.
  • Investigating the problem.
  • Generating problem solutions.
  • Implementing problem solution.
  • Evaluating the effectiveness of the solution. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
  • 'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.
  • 'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.
  • 'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.
  • 'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Problems are defined according to the verified information. 
    ASSESSMENT CRITERION RANGE 
    Information includes, but is not limited to, facts and opinions (positive or negative), future implications of no action, and emotions.
     

    ASSESSMENT CRITERION 2 
    The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process. 

    ASSESSMENT CRITERION 3 
    Techniques in the formulation of the problem definition are explored and explained, according to theory and practice. 

    ASSESSMENT CRITERION 4 
    A technique is selected in line with the context of the problem. 

    SPECIFIC OUTCOME 2 
    Investigate the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A problem is investigated to ascertain the various components. 

    ASSESSMENT CRITERION 2 
    Further information is obtained, if required, and all information is critically examined for its relevance to the problem. 

    SPECIFIC OUTCOME 3 
    Generate problem solutions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Possible solutions are generated by using a range of problem-solving techniques. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Delphi Technique, Mapping, Computer Modelling, Observation, Questionnaires, Experiments, Brainstorming and other creative thinking techniques.
     

    ASSESSMENT CRITERION 2 
    Criteria are identified and weighted to enable the ranking of proposed solutions. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Feasibility, time, cost, resource implications, stakeholder commitment, and logistics.
     

    ASSESSMENT CRITERION 3 
    Possible solutions are evaluated against the established criteria in order to determine suitability. 

    SPECIFIC OUTCOME 4 
    Implement solution(s). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The optimum solution(s) is (are) selected in accordance with given criteria. 

    ASSESSMENT CRITERION 2 
    Stakeholders are consulted prior to implementation, so as to obtain commitment. 

    ASSESSMENT CRITERION 3 
    The selected solution (s) is (are) implemented, according to organisational constraints. 

    SPECIFIC OUTCOME 5 
    Evaluate the effectiveness of the solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition. 
    ASSESSMENT CRITERION RANGE 
    Criteria include, but is not limited to, feasibility, suitability, acceptance, return on investment and alignment to role or strategy.
     

    ASSESSMENT CRITERION 2 
    The effectiveness of the solution is evaluated against the criteria. 

    ASSESSMENT CRITERION 3 
    Corrective action is identified and applied, where possible. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation by obtaining stakeholder involvement in generating solutions to problems. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively in using the criteria for selection of optimum solution. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information to ensure accurate problem definition. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80928   National Certificate: Confectionery (Chocolate, Sugar and Biscuit) Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Core  64411   Further Education and Training Certificate: Automotive Spray Painting  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Core  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  93995   Further Education and Training Certificate: Payroll Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  65669   Further Education and Training Certificate: Thoroughbred Horse Racing  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  48915   Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  65529   Further Education and Training Certificate: Transport Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  36153   National Certificate: Polymer Composite Fabrication  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Elective  58759   National Certificate: Ports and Harbours  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of York Pty Ltd 
    2. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    3. Akanani Consulting (PTY) LTD 
    4. All Access Holdings 
    5. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    6. Arden School of Management 
    7. Asiphokuhle Training and Research Institute 
    8. Avenida (Pty) Ltd 
    9. Basadi Africa Management t/a LVK Management Services 
    10. Botho Ubuntu Contract Cleaning (Pty) Ltd 
    11. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    12. Business Management Training College (Pty) Ltd 
    13. CBM TRAINING PTY LTD 
    14. Central Competent Centre (Pty) Ltd (BLOEMFONTEIN) (TP) 
    15. Classic Human Capital Solutions 
    16. College of Production Technology 
    17. Compass Academy of Learning 
    18. Continental Tyres SA (Pty) Ltd (NEW BRIGHTON) (TP) 
    19. DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS) 
    20. DMP Training (PINETOWN) (TP) 
    21. Eden Training Academy 
    22. Edu Wise 
    23. Edu Wize Group Pty Ltd 
    24. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    25. Edutel Wholesale & Retail Academy 
    26. False Bay Public FET College - Westlake Campus 
    27. First Car Care (Pty) Ltd T/A STi Autobody Repairers (GOODWOOD) (TP) 
    28. Gauge Architecture 
    29. Global Care Trading 100 CC 
    30. Goldfields TVET College 
    31. GORDAN INSTITUTE OF BUSINESS SCIENCE 
    32. Gotsec Skills Training 
    33. IIR TRAINING 
    34. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    35. Imperial Technical Training Academy (WADEVILLE) (TP) 
    36. Inafrica General Trading Pty LTD 
    37. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    38. IQ Skills Academy (PTY) LTD. 
    39. Itireleng Bokamoso Trading Development Services and Associates 
    40. Izwelethu Black Diamond 
    41. Karabo Info Centre and Trading 
    42. Kgolo Institute 
    43. khanya Information and Development Consulting 
    44. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTY LTD 
    45. KN Business Solutions 
    46. KOKANO PROJECTS PTY LTD 
    47. Kuyakhula Development Initiatives 
    48. KWAZULU NATAL EXPERIMENTAL COLLEGE 
    49. Learning Exchange Pty Ltd 
    50. LESEDI EDUCARE ASSOCIATION 
    51. Liza Gresse Consulting 
    52. Mabuya Amahle Trading 
    53. Madiba Bay Accountancy Training CC 
    54. Makaota Training Consultants 
    55. Mamuhle Academy 
    56. MENTORNET (PTY) LTD 
    57. Milpark Education (Pty) Ltd (previously known as Milpark Business School) 
    58. Mimosa Business Consultants 
    59. MML Consulting CC. 
    60. Mortarboard Training Solutions 
    61. Mr Price Group Ld 
    62. MSC Education Holdings Pty Ltd 
    63. MWG Logistical Services 
    64. Nemalale Eagles Consultancy CC 
    65. Nhlahle Development Agency 
    66. NOFESA cc 
    67. NTI College 
    68. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    69. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    70. Orbit FET College - Central Office 
    71. PEAKFORD MANAGEMENT CONSULTING 
    72. Phakamisa Training Company 
    73. Pioneer Business Consulting 
    74. Plastics Federation of South Africa (MAITLAND) (TP) 
    75. Plastics Federation of South Africa (MIDRAND) (TP) 
    76. Plastics Federation of South Africa (WESTMEAD) (TP) 
    77. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    78. Production Management Institute 
    79. Production Management Institute of Southern Africa (PMI) 
    80. Production Management Institute of Southern Africa - Durban 
    81. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    82. Professional Development and Training Institute (Pty) Ltd 
    83. Progressive School of Business and Engineering (Pty) 
    84. PTDEV (Pty) Ltd 
    85. QT Training (Pty) Ltd 
    86. RED MANAGEMENT CONSULTANTS PTY LTD 
    87. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    88. SA Campus 
    89. SA Maritime School and Transport College 
    90. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    91. SANDVIK MINING & CONSTRUCTION RSA (PTY) LTD 
    92. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    93. Sebenzisanane Human Capital 
    94. Sekhukhune FET College - C.N. Phatudi Campus 
    95. Senelo Trading CC 
    96. SIZA NESU TRAINING AND DEVELOPMENT 
    97. Southern African Youth Movement 
    98. Spotru Training Centre 
    99. Tasc Business Consulting and Training 
    100. Tembe Service Providers 
    101. The BLV Coaching 
    102. Thinking Mind Trading 
    103. Thubelihle Graduate Institute 
    104. Thuto Ya Setshaba Training Services (Pty) Ltd 
    105. TJH Business Solutions (Pty) Ltd 
    106. Transafric Consulting Pty Ltd 
    107. Tshimedzwa Development Centre Pty Ltd 
    108. Tshwane Training Institute (PTY) LTD. 
    109. Tumpu Trading and Projects 
    110. Tusanang Training Academy 
    111. UKWAKHILE TRAINING 
    112. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    113. Vhutshilo Health And Training Organisation 
    114. Vicmat Consultants 
    115. Vuselela TVET College 
    116. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    117. Woolworths Pty Ltd 
    118. WORKWISE CORPORATE TRAINING SOLUTIONS 
    119. Zanda Izifiso Ezinhle 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.