SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Repair a personal computer or hand-held computer to module level

SAQA US ID	UNIT STANDARD TITLE
14940	Repair a personal computer or hand-held computer to module level
ORIGINATOR
SGB Information Systems and Technology
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences			Information Technology and Computer Sciences
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	12
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended:

To provide a fundamental knowledge of the areas covered.

For those working in, or entering the workplace in the area of Information Systems & Technology Management.

As additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:

Diagnose faults with a personal computer.

Plan the repair of a personal computer to module level.

Replace faulty modules in a personal computer.

Resolve faulty software in a personal computer.

Restore a personal computer to service.

The performance of all elements is to a standard that allows for further learning in this area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value of this unit is based on a person having prior knowledge and skills to:

Demonstrate an understanding of fundamental mathematics (at least NQF level 1).

Demonstrate PC competency skills (All End-User Computing unit Standards).

Demonstrate an understanding of types of computer systems. (IST004).

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Diagnose faults with a personal computer.

OUTCOME RANGE

Includes, but is not limited to : Faults with: Storage devices, Power supply, Logic board, I/O systems, Monitor, Memory, Operating system, Device drivers, Software conflicts. Diagnostic procedures; Symptoms.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The diagnosis of each fault verifies the reported symptoms, and identifies any further symptoms.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 2

2. The diagnosis identifies the causes of the symptoms, using diagnostic procedures recommended by industry, and according to the user's requirements.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 3

3. The diagnosis identifies known problems using information sources.

ASSESSMENT CRITERION RANGE

Reference manual; Fault database; Supplier staff.

ASSESSMENT CRITERION 4

4. The diagnosis identifies hardware faults to module level, and software faults to packaged software level.

ASSESSMENT CRITERION RANGE

SPECIFIC OUTCOME 2

Plan the repair of a personal computer to module level.

OUTCOME RANGE

Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The plan reviews the diagnosis and explains the feasibility of the repair.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 2

2. The plan outlines the strategy for repairing the fault.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 3

3. The plan adopts a review procedure which ensures that the final outcome meets user requirements.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 4

4. The plan estimates the effort, duration and resources required for the repair.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 5

5. The plan ensures that the resources required to complete the repair are available at the repair site.

ASSESSMENT CRITERION RANGE

ASSESSMENT CRITERION 6

6. The plan ensures that the replacement modules and software are compatible with the computer system, and carry evidence of integrity.

ASSESSMENT CRITERION RANGE

SPECIFIC OUTCOME 3

Replace faulty modules in a personal computer.

OUTCOME RANGE

Compatibility of components; Replacement procedure.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The replacement modules are installed according to manufacturer's specifications.

ASSESSMENT CRITERION RANGE

Compatibility of components; Replacement procedure.

ASSESSMENT CRITERION 2

2. The replacement ensures that modules function according to manufacturer's specification, by carrying out appropriate tests.

ASSESSMENT CRITERION RANGE

Compatibility of components; Replacement procedure.

ASSESSMENT CRITERION 3

3. The replacement ensures that the personal computer operates according to hardware and software manufacturer's specification.

ASSESSMENT CRITERION RANGE

Compatibility of components; Replacement procedure.

SPECIFIC OUTCOME 4

Resolve faulty software in a personal computer.

OUTCOME RANGE

Problem identification; Repair procedure; Software specification.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The resolution ensures that the personal computer software problem is resolved by following the publisher's instructions.

ASSESSMENT CRITERION RANGE

Problem identification; Repair procedure; Software specification.

ASSESSMENT CRITERION 2

2. The resolution ensures that the personal computer hardware and software operates according to the publisher's specification.

ASSESSMENT CRITERION RANGE

Problem identification; Repair procedure; Software specification.

ASSESSMENT CRITERION 3

3. The resolution minimises disruption to the user.

ASSESSMENT CRITERION RANGE

Problem identification; Repair procedure; Software specification.

SPECIFIC OUTCOME 5

Restore a personal computer to service.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The restoration ensures that the personal computer user's data and configuration are restored according to repair plan.

ASSESSMENT CRITERION 2

2. The restoration ensures that the personal computer operates according to the manufacturer's specification.

ASSESSMENT CRITERION 3

3. The restoration ensures that the personal computer is available to the user.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.

Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour.
2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation).

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify, solve problems and make decisions in relation to the current systems development environments.

UNIT STANDARD CCFO ORGANISING

Organise and manage him/her self and his/her activities responsibly and effectively.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and or language skills in the modes of oral and/ or written persuasion when engaging with systems development.

UNIT STANDARD CCFO CONTRIBUTING

Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Supplementary information:
1. "Software" refers to system software and application software.
2. "Module level" refers to hardware sub-assemblies such as hard drives and circuit boardsthat are replaceable without the use of a soldering iron.

Sub-Sub-Field (Domain):
Hardware, Infrastructure Maintenance and Support.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	78964	Further Education and Training Certificate: Information Technology: Technical Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Elective	24293	National Certificate: Information Technology: Technical Support	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Academy at Vaal Triangle (AVT
2.	Acorser Corporate & Business Consulting t/a Acorser Academy
3.	Affirmations Training
4.	Africa Learn (Pty) Ltd
5.	Afrika Tikkun NCC
6.	All Nation Group Five Trading and Projects
7.	Amadi Institute of Management And Technology (Pty) Ltd
8.	Amilak Training Center
9.	Angie Technologies
10.	Answer The Call Skills and Entrepreneurship
11.	ATTI IT SOLUTIONS (Bloemfontei
12.	ATTI Nelspruit Pty Ltd
13.	Atvance Institute (Pty) Ltd
14.	Basadipele Skills Development and Training
15.	Bells Technical College
16.	Brainwave Projects 1430 cc
17.	Careers IT
18.	Clean Heat Academy
19.	College Africa Group (Pty) Ltd
20.	Columbus Consulting Pty Ltd
21.	Common Vision Young Specialist Trading cc
22.	CSL Accountants
23.	CTU Training Solutions
24.	Dee's Training (Pty) Ltd
25.	Delight Computer Training
26.	EAST LONDON MANAGEMENT INSTITUTE
27.	ED-U Options Academy
28.	Ekasi IT Solutions Centre
29.	Ekurhuleni Artisans and Skills Training Centre Pty Ltd
30.	Elchees Software Solutions
31.	Epitome Villa (Pty)Ltd
32.	Eshybrand Pty Ltd
33.	EYETHU NATIONAL COMPUTER COLLEGE PTY LTD
34.	Finweb Business Consultancy
35.	Foster-Melliar (Pty) Ltd
36.	Fourways Private College
37.	Futurekids SA (Fochville)
38.	Genii Institute PTY LTD
39.	Global Institute for Capacity
40.	Gurandbuilt Management Development
41.	HILLCROSS BUSINESS SCHOOL (PTY
42.	Hlanganani ICT (Pty) Ltd
43.	Home of Compassion/Grace Ministries
44.	HUAWEI Technologies Africa (PTY) LTD
45.	Ikusasa Technology Solutions
46.	Ikusasalethu Youth Development Project NPC
47.	iLearn Corporate Services PTY LTD
48.	Information Technology Resource Centre
49.	IT Academy
50.	IT-HI-Q Training (PTY) Ltd
51.	Jeppe College of Commerce and
52.	K Boneng Consulting Services P
53.	KT Mobile Services
54.	Kundani Trading
55.	LETAGO DEVELOPMENT CONSULTING
56.	LIMPOPO COMPUTER COLLEGE BK
57.	Loomee Group
58.	Makhophila Training
59.	Malope It Solutions (Pty) Ltd
60.	Mash Computer Training
61.	MBOWA COLLEGE PTY LTD
62.	Metanoia Ratings PTY LTD
63.	MMELA VILLAGE TECHNOLOGIES (PT
64.	MND Training and Projects
65.	Mogapi Education Group (Pty) Ltd
66.	Moving Ahead Development Agenc
67.	Mpande Technologies cc
68.	Mufuka Business and Technical
69.	NBC Technologies
70.	NCC - Vereeniging
71.	Nolwazi Stem Education for The
72.	Nyankwavi Inverstment
73.	Nyathela Business College
74.	Olrich Home of Technology
75.	On the Ball College Pty ltd
76.	OPELONG BUSINESS INSTITUTE (PT
77.	Polokwane Technology Institute (Pty) Ltd
78.	Pretoria Technical College
79.	Priha Projects Pty Ltd
80.	Progressive School of Business
81.	Prophesy Training College (Pty) Ltd
82.	QUARPHIX (PTY) LTD
83.	Rand Training College
84.	Richfield Graduate Institute of Technology Pty Ltd
85.	Rostec Technical FET College (Pty) Ltd
86.	Sabile Human Resources Consult
87.	SANDM IT TRAINING (PTY) LTD
88.	Silulo Ulutho Technologies
89.	Spears Business and Life Couch Consulting (Pty) Ltd
90.	Spina Consultancy
91.	SPLS Consultants (Pty) Ltd
92.	SUCCESS BUILDERS INTERNATIONAL CC
93.	Success Christian Training Cen
94.	SUPREME ICT CONSULTANTS
95.	Tech-Com Solutions cc
96.	Techtisa (pty) Ltd
97.	Terry Computer Services cc
98.	The Finishing College (Pty) Lt
99.	Think Tank T2 (Pty) Ltd
100.	Titan Trade Technologies
101.	Tlou Foundation College
102.	TORQUE TECHNICAL COMPUTER TRAINING PTY LTD
103.	TSP COLLEGE
104.	Ukwazi Academy and Corporate S
105.	Varsity Institute of Science & Technology (Pty)Ltd
106.	Visionary Skill Academy
107.	VSS College (Pty) LTD
108.	Vukani Solutions
109.	VUTHLARI MARKETING CONSULTING
110.	Wellinkwise Pty Ltd
111.	Whitestone College
112.	WORK SKILLS RESOURCES CC
113.	Working Solution International
114.	Xylo Trading 12 (Pty) Ltd
115.	YITRO INNOVATIONS
116.	Yonet Training Academy
117.	ZA WIT (PTY) LTD
118.	Zikode Development Trust