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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
| Care for customers in a community environment |
| SAQA US ID | UNIT STANDARD TITLE | |||
| 14050 | Care for customers in a community environment | |||
| ORIGINATOR | ||||
| SGB Water Sector | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
| - | ||||
| FIELD | SUBFIELD | |||
| Field 12 - Physical Planning and Construction | Civil Engineering Construction | |||
| ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
| Undefined | Regular | Level 3 | NQF Level 03 | 5 |
| REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
|
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2026-06-30 | 2029-06-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
| PURPOSE OF THE UNIT STANDARD |
| The qualifying learner achieving this unit standard in combination with context expertise standard(s) will be able to meet customer needs and expectations in a positive manner, resolve customer complaints within a community environment and keep accurate records. This competence will also enable the learner to identify ways to improve customer service within the community. This will contribute towards the provision of quality customer service in a responsible manner. This competence will advance the learner`s own expertise and employability in both the water sector and other related jobs. |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| Literacy NQF level 1, Knowledge of local communities. |
| UNIT STANDARD RANGE |
| Type of customer: Adult, child, male, female, traditional leader, role player in community, political leader or church leader. |
| Specific Outcomes and Assessment Criteria: |
| SPECIFIC OUTCOME 1 |
| Identify customer needs and expectations in a community environment. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Customer needs are identified. |
| ASSESSMENT CRITERION 2 |
| 2. Appropriate action is taken to meet customer needs. |
| ASSESSMENT CRITERION 3 |
| 3. Customer needs outside own scope of responsibility are identified and appropriate action is explained. |
| ASSESSMENT CRITERION 4 |
| 4. Customer needs outside own scope of responsibility are referred to relevant person. |
| SPECIFIC OUTCOME 2 |
| Communicate appropriately with customers from the community. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Communication with customers is polite and friendly. |
| ASSESSMENT CRITERION 2 |
| 2. Communication is appropriate for the type of customer. |
| ASSESSMENT CRITERION 3 |
| 3. Considerations when communicating with different types of customers from the community are explained. |
| SPECIFIC OUTCOME 3 |
| Recognise customer dissatisfaction and take appropriate action. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Complaints are handled promptly, positively, sensitively and politely. |
| ASSESSMENT CRITERION 2 |
| 2. Appropriate language is used when handling complaints. |
| ASSESSMENT CRITERION 3 |
| 3. Customer complaints are resolved within own scope of responsibility. |
| ASSESSMENT CRITERION 4 |
| 4. Complaints outside own scope of responsibility are referred to relevant person. |
| ASSESSMENT CRITERION 5 |
| 5. Customer complaints outside own scope of responsibility are followed up and the importance of doing this is explained. |
| SPECIFIC OUTCOME 4 |
| Keep accurate records. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Accurate records of customer complaints are maintained. |
| ASSESSMENT CRITERION 2 |
| 2. Records are filed in a safe and secure manner. |
| ASSESSMENT CRITERION 3 |
| 3. Feedback is given to relevant person/s. |
| SPECIFIC OUTCOME 5 |
| Explain ways to improve customer service to community members. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Ways to provide a better customer service to community members are explained. |
| ASSESSMENT CRITERION 2 |
| 2. Steps to reduce the number of customer complaints from the community are described. |
| UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
| 1. Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA. 3. Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA policies and guidelines for assessment and moderation. 4. Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification. |
| UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
| Learners should have a knowledge and understanding of:
1. Definition of a customer. 2. Flowchart of the organisation and relevant role players. 3. Complaint handling procedures. 4. The importance of recording complaints accurately. 5. The importance of following up on complaints and giving feedback to the customer. 6. Prioritisation of complaints. 7. Customer care officer`s responsibilities. 8. Customer care officer`s availability. 9. Product knowledge. 10. Customer needs and expectations within the community. 11. Impact of poor customer service on relationships with the community. 12. The concept of the customer as a source of revenue and the source of salaries. 13. The concept that customer complaints and feedback are good for the organisation. 14. Alternative ways of keeping records. 15. Procedure for handling complaints outside own scope of responsibility. |
| Critical Cross-field Outcomes (CCFO): |
| UNIT STANDARD CCFO IDENTIFYING |
| Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. This relates to:
Customer needs are identified. Customer needs outside own scope of responsibility are identified and appropriate action is explained. Appropriate language is used when handling complaints. Customer complaints are resolved within own scope of responsibility. |
| UNIT STANDARD CCFO WORKING |
| Work effectively with others as a member of a team, group, organisation, and community. This relates to all assessment criteria. |
| UNIT STANDARD CCFO ORGANISING |
| Plan, organise and manage oneself and one`s activities responsibly and effectively. This relates to:
Accurate records of customer complaints are maintained. Records are filed in a safe and secure manner. |
| UNIT STANDARD CCFO COLLECTING |
| Collect, analyse, organise and critically evaluate information. This relates to:
Customer needs are identified. Customer needs outside own scope of responsibility are identified and appropriate action is explained. Appropriate language is used when handling complaints. Customer complaints are resolved within own scope of responsibility. |
| UNIT STANDARD CCFO COMMUNICATING |
| Communicate effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation. This relates to all assessment criteria. |
| UNIT STANDARD CCFO SCIENCE |
| Use science and technology effectively and critically, showing responsibility towards the environment and health of others. This relates to:
Accurate records of customer complaints are maintained. Records are filed in a safe and secure manner. |
| UNIT STANDARD CCFO DEMONSTRATING |
| Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation. This relates to all assessment criteria. |
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
| UNIT STANDARD NOTES |
| When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.
ASSESSMENT OPTION Learners could be assessed using the following methods: Oral or written questions Observation Simulation Product sample records |
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Core | 61689 | National Certificate: Community Water, Health and Sanitation Promotion | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
| Core | 23473 | National Certificate: Community Water, Health and Sanitation Promotion | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2008-06-11 | Was EWSETA until Last Date for Achievement |
| Core | 49752 | National Certificate: Environmental Practice | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | LG SETA |
| Core | 23708 | National Certificate: Community Water, Sanitation and Health Facilitation | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2008-06-11 | Was EWSETA until Last Date for Achievement |
| Elective | 64589 | National Certificate: Community Water, Health and Sanitation Monitoring | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | A.S.A.P Training And Consulting |
| 2. | A4 Consultancy Cc |
| 3. | Aba Sebenzi |
| 4. | ABM COLLEGE SA (PTY) LTD |
| 5. | Africam Solutions |
| 6. | Africawide Consulting |
| 7. | Akanani Consulting (Pty) Ltd |
| 8. | Akha Unique telecoms (pty) ltd |
| 9. | Amangile Academy (Pty) Ltd |
| 10. | Amaqamu Project Management and Consulting |
| 11. | Amg Training And Hygiene Consultants |
| 12. | Amusa Consulting |
| 13. | Aphiwezothe |
| 14. | Asiphokuhle Training And Research Institute |
| 15. | Avax Sa 481 Cc. T/A Mandisa Development Services |
| 16. | Bantubanye Skills |
| 17. | Batla Gorona Trading Enterprise |
| 18. | Bazalwane Business Partners |
| 19. | Bendrew Trading |
| 20. | Bephaswana Skills Development (Pty) Ltd |
| 21. | Bettes - Types Trading And Projects |
| 22. | Bikologix Projects |
| 23. | Bo Support Services Cc |
| 24. | Boikgantsho Consulting & Events |
| 25. | Boiponahatso Enterprise |
| 26. | Bokamoso Urban Planners |
| 27. | Boni Africa Events & Development |
| 28. | Bothanda Trading |
| 29. | Business Intelligence And Governance |
| 30. | Bussynet Advanced Trading |
| 31. | Cape Peninsula University of Technology |
| 32. | Capricon Training Consultants cc |
| 33. | Ceekwenza (Pty) Ltd |
| 34. | Christian Campus Bible College |
| 35. | Classic Human Capital Solutions |
| 36. | Clean Heat Academy (Pty) Ltd |
| 37. | Coceka Consulting |
| 38. | Colgene Group |
| 39. | Connex Marketing Cc |
| 40. | Crack Down Pest Control Services |
| 41. | Cradle Stars Trading Enterprise |
| 42. | Ctc College |
| 43. | Cymbol Consulting(Pty) Ltd. |
| 44. | D and D Lwazi Renaissance Research and Development Institute |
| 45. | Dean Institute Of Learning (Pty) Ltd |
| 46. | Devolden Group |
| 47. | Ditirelo Skills Development Services |
| 48. | DM Management & Consulting |
| 49. | Dumakude |
| 50. | Dynamic Sheq Solutions |
| 51. | E Mali Outsourcing Cc |
| 52. | Ecoculture Training And Consultancy |
| 53. | Ekurhuleni Metropolitian Municipal Emergency Services Training Academy |
| 54. | Ekurhuleni West Public FET College - Germiston Campus |
| 55. | Elangeni Consulting |
| 56. | Elangeni Consulting (PTY) LTD |
| 57. | ELASON PRO-ACTIVE SECURITY (PTY) LTD |
| 58. | Elective Training Institute Enterprise Cc |
| 59. | Elgin Community College |
| 60. | Environmental Leadership Academy |
| 61. | ENVOY PLANET CONSULTING AND PROJECTS (PTY) LTD |
| 62. | Erf 340 Holdings |
| 63. | Eskilz College (Pty) Ltd |
| 64. | Essential Skills |
| 65. | Fabulous City Trading |
| 66. | Falcon Business Institute (Pty) Ltd |
| 67. | Faranang Marketing |
| 68. | Furniture World Training Centre |
| 69. | FUTURE DISCOVERY TRAINING ACADEMY |
| 70. | Gaegolelwe Consultancy (Pty) Ltd |
| 71. | Gauteng City College |
| 72. | Gauteng City Region Academy (GCRA) |
| 73. | Global Care Trading 100 CC |
| 74. | Globalwise Training & Consulting (Pty) Ltd. |
| 75. | Goitseone Trading And Projects Pty Ltd |
| 76. | Goitsikitso Enterprise Trading |
| 77. | Growth Management Consulting |
| 78. | Heavenly Button Trading Cc |
| 79. | Higher Grade Solutions |
| 80. | Iale School Of Advanced Learning Education |
| 81. | Icando |
| 82. | Iliso Investment holdings (Pty) Ltd |
| 83. | Inafrica General Trading Pty Ltd |
| 84. | Independent Development Trust |
| 85. | Inkonyane Yamaswazi Projects |
| 86. | Inkqubeko Investment (Pty) Ltd |
| 87. | Inkwazi Learning Network |
| 88. | Insika Foundation |
| 89. | Institute For Local Government And Housing |
| 90. | Institute of Health and Social Care Studies |
| 91. | Integrated Waste And Recycling Services(Iwars) |
| 92. | Ito Focus Reagile |
| 93. | Itumeleng Wellness Solutions |
| 94. | Iviyo Landscaping (Pty) Ltd |
| 95. | Izazi Training Solutions |
| 96. | Iziko Capacity Building Cc. |
| 97. | Izwelethu Black Diamond |
| 98. | Jet Energy South Africa |
| 99. | Jobafrik Consulting |
| 100. | Jolly Boy Motor Spares |
| 101. | Josmap Training Institute |
| 102. | Jrt3 Jobcreation Rehabilitation Through Training And Technology (Pty) Ltd |
| 103. | K Boneng Consulting Services |
| 104. | Kagisho Business Concepts (Pty) Ltd |
| 105. | KALIDEEN MANAGEMENT SERVICES |
| 106. | Kappia Consulting Services |
| 107. | Katlehong Corporate Group |
| 108. | Kay Beez Development Projects |
| 109. | Kegatilwe Construction & Projects |
| 110. | KEITSHEPILE TRADING AND PROJECTS |
| 111. | Kenmab Training Centre |
| 112. | Kgotla Trading Enterprise |
| 113. | Khatheo Trading And Projects (Pty) Ltd |
| 114. | KHOSITHI TRAINING |
| 115. | Khubiso Enterprise (Pty) Ltd |
| 116. | Khula Nonke Training & Development |
| 117. | Khutakhu Trading |
| 118. | Kn Business Solutions |
| 119. | Kokano Pty Ltd |
| 120. | Kowolwazi Trading Enterprise |
| 121. | Ktmo Business Solutions |
| 122. | Kwazulu Skills Academy |
| 123. | Kwem Management Solutions |
| 124. | Kwindla Institute of Learning and Consulting |
| 125. | Lapa La Afrika Farming And Projects |
| 126. | Legacy Leap Skills Developmemt Institute (Pty) Ltd |
| 127. | Leronsa Trading Enterprise |
| 128. | Letlhokoa Management Services Cc |
| 129. | Letlotlo La Gae (Pty) Ltd |
| 130. | Letzaa Group |
| 131. | Lewerb Holdings (Pty) Ltd |
| 132. | Lih Consulting And Projects |
| 133. | Lindela Training And Business Development Services |
| 134. | Lip Holding (Pty) Ltd |
| 135. | Lo Tantsi Fire Consultants (Pty) Ltd |
| 136. | Londimvelo Consultants |
| 137. | Lorpen Investments |
| 138. | Lumiere Holdings |
| 139. | M Tech Training Consultants |
| 140. | M.I.C. Training And Development |
| 141. | Mabuya Amahle Trading |
| 142. | Machabelele Associates |
| 143. | Magase And Shakong Projects |
| 144. | Magongo Investments |
| 145. | Magumzane Traiding Cc |
| 146. | Makaota Training Consultants |
| 147. | Makhuba Development Projects CC |
| 148. | Makoti Skills Development Solutions |
| 149. | Malizana Projects CC |
| 150. | Mamuhle Academy |
| 151. | Mangalani Business Enterprises |
| 152. | Marcado Human Resources Strategies |
| 153. | Marematlou Training Institute |
| 154. | Mashmp Holdings |
| 155. | Mashphe Logistics Services |
| 156. | Masizakhe Leanerships cc |
| 157. | MASM Trading Enterprise (Pty) Ltd |
| 158. | MASS COMUTER TRAINING AND PRINTERS |
| 159. | Matsila Holdings |
| 160. | Mavuni Empowering Consultants |
| 161. | MAXIMUM DEVELOPMENT INSTITUTE |
| 162. | Mbedvula Trust |
| 163. | Mementos Training Pty Ltd |
| 164. | MGM Training & Consulting |
| 165. | Mgwezane Training And Events Management Cc. |
| 166. | Miczo'S Enterprise |
| 167. | Mimoisa Business Solutions Cc |
| 168. | Mimosa Business Consultants |
| 169. | Mimshack Royal Heritage |
| 170. | Mind Magic Consulting |
| 171. | Mintirho Development Services |
| 172. | Mission Point Consulting |
| 173. | Mmg Capital |
| 174. | Mml Consulting Cc. |
| 175. | Mobaarak Management Services |
| 176. | Mod-Mosh Projects And Consulting (Pty) Ltd |
| 177. | Mohlaje Solutions (Pty) Ltd |
| 178. | Morena Empire Investment |
| 179. | Mortarboard Training Solutions |
| 180. | Mphela Education Training And Development |
| 181. | Mthonyama Projects (Pty) Ltd |
| 182. | MUDITAMBI HOLDINGS |
| 183. | Muhangwene Development Enterprise |
| 184. | MUTENDA SECURITY SERVICES CC |
| 185. | Myeza Trading Enterprise |
| 186. | Naledi Holding |
| 187. | Nalengmokoni Investors (Pty) Ltd |
| 188. | Ndotha General Trading |
| 189. | Nedtex73 |
| 190. | Nemalale Eagles Consultancy Cc |
| 191. | Netgrow Training Solutions |
| 192. | Networx for Career Development |
| 193. | New Hope Revival Organisation |
| 194. | Nj & L Trading Enterprise Cc. |
| 195. | Nkinane Trading Enterprise |
| 196. | Nokusho M Consulting And Trading |
| 197. | NOMAKU TRADERS CC |
| 198. | Nonunu Projects |
| 199. | Ns Global Academy |
| 200. | Ntsangalala Business Enterprise |
| 201. | Nyankwavi Investment Cc. |
| 202. | Petra Institute of Development |
| 203. | Pfim Trading (Pty) Ltd |
| 204. | Pioneer Business Consulting |
| 205. | Pkm Skills And Career Development |
| 206. | Pma Holdings (Pty ) Ltd. |
| 207. | Power Rush Trading 170 Cc. |
| 208. | Powernexus |
| 209. | Progressive School Of Business And Engineering (Pty) |
| 210. | Puseletso Trading And Projects |
| 211. | Quiver Skills Institute |
| 212. | RAMAZWI SECURITY SERVICES CC |
| 213. | Rasinkhu Investments |
| 214. | Ratomac Trading Consultants (Pty) Ltd |
| 215. | Reflections Development Institute |
| 216. | Reminiscent Business Consulting Pty (Ltd) |
| 217. | RESISA LOGISTICS |
| 218. | Rmcii Solutions (Pty) Ltd |
| 219. | Roughage Trading |
| 220. | Sebobatho Project Management |
| 221. | Seige Trading Solutions |
| 222. | Senelo Trading Cc |
| 223. | SETHIKE TRADING |
| 224. | Shudu Trading |
| 225. | Silalele Skills Academy (Pty) Ltd |
| 226. | Siljeur Training Academy |
| 227. | Simba Skills Consultants |
| 228. | Simmek Holdings |
| 229. | Siza Nesu Training And Consultants |
| 230. | Sizampiloenhle Trading And Projects (Pty) Ltd |
| 231. | Smartkip |
| 232. | Smartmatta (Pty) Ltd |
| 233. | Sobengmo Mining Services |
| 234. | SOUTH AFRICA ADVANCED SKILLS INSTITUTE |
| 235. | South African Institute of Learning (SAIL) |
| 236. | South African Abet Development Agency Saada |
| 237. | South African Advanced Skills Institute |
| 238. | South African Business and Technology Institute |
| 239. | South African Corporate Training Association |
| 240. | South African Governance And Business College |
| 241. | South West Gauteng TVET College |
| 242. | SOUTHERN AFRICAN YOUTH MOVEMENT |
| 243. | Spears Business and Life Coach Consulting |
| 244. | Spectrium |
| 245. | Spring Forest Trading 578 Cc |
| 246. | Sseh Pty Ltd |
| 247. | Starplex 489 cc |
| 248. | Tachfin Holdings |
| 249. | Talent Emporium Academy (PTY) Ltd |
| 250. | Tanosa Trading CC |
| 251. | Tashie Holdings |
| 252. | Teemil Safety Health And Environmental Consultants Pty Ltd |
| 253. | Tembe Service Providers |
| 254. | Thabelanang Trading Enterprise |
| 255. | Thando Consulting Services |
| 256. | The Crimson Co Cc. |
| 257. | The Green Affairs Consulting |
| 258. | Thothi Consulting |
| 259. | Thubelihle Graduate Institute |
| 260. | Thusanang Skills & Training |
| 261. | Thuso Enviro and Agric Development |
| 262. | Thuto Lere Community Empowerment Programme |
| 263. | Thuto Ya Setshaba Training Services (Pty) Ltd |
| 264. | Timothy Fasheun Group Enviromentors (Pty) Ltd |
| 265. | Tld Consulting |
| 266. | Tlotlangthuto Training & Consulting |
| 267. | Tloumogale Business Development & Consulting |
| 268. | Trainers without Borders |
| 269. | Training At Work (Pty) Ltd |
| 270. | Tshedza Training Technologies (Pty) Ltd |
| 271. | Tshwane College of Commerce and Computer Studies |
| 272. | Tshwane Skills Training Centre |
| 273. | TSK Projects(PTY)LTD |
| 274. | Tsoga Re Dire Holdings (Pty) Ltd |
| 275. | Tuns Trading And Projects (Pty) Ltd |
| 276. | Twin Peak Technologies |
| 277. | TWS Business Development Solutions |
| 278. | Ubuqhawe Consulting (Pty) Ltd |
| 279. | Ukhamba Quality Skills |
| 280. | Umbuso Training Services |
| 281. | Umfolozi FET College |
| 282. | Umnotho We Afrika Foundation |
| 283. | Unctionized Business Enterprise |
| 284. | University Of Business Excellence(Pty)Ltd |
| 285. | University Of Intellectual Excellence (Pty)Ltd |
| 286. | University of Venda |
| 287. | Ursivox Interactive Systems |
| 288. | Venus Maintenance And Supply Services |
| 289. | Vicmat Consultants |
| 290. | VISIONARY SKILLS ACADEMY |
| 291. | VSL General Trading |
| 292. | VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT |
| 293. | Wbs Group |
| 294. | Wildlife and Enviroment Society of South Africa |
| 295. | WMD Civils Pty Ltd |
| 296. | World Pace Development And Training Institute |
| 297. | Xl At Consulting Cc |
| 298. | Ya Hina Management Consulting And Projects |
| 299. | Yellow Media Publishers |
| 300. | Zealot Business College |
| 301. | Zmg Consulting |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |